LEAD Conveyancing Reviews 1,157

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 329 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication skills, making the process smooth and stress-free. The service provided is frequently described as efficient and easy to understand, with many appreciating the prompt response times and clear guidance throughout their transactions. However, some people were dissatisfied with the initial stages of their dealings, citing confusion or a lack of timely advice. A few other people also felt that the service was unprofessional and unresponsive, leading to delays and anxiety, and mentioned issues with billing accuracy or a lack of consistent communication when multiple staff members were involved.

What people talk about most

Staff

Customers generally had positive experiences with staff. Many reviewers praised staff members for being... See more

Service

Consumers find service to be positive, highlighting the professionalism, efficiency, and helpfulness of the... See more

Customer service

People report positive experiences with customer service. Customers frequently praise the helpfulness,... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the prompt and efficient... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report a seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fel was an absolute gem, explaining your role as a conveyancer in the process of sale. Rates water bills body corporate fees etc were explained. More importantly he followed up on the process till it... See more

Rated 5 out of 5 stars

What started off as a simple sale and settlement got a little bit complicated when our bank threw a spanner into the works. Jesi Byron from Lead conveyancing did over and above to ensure things went... See more

Rated 5 out of 5 stars

We are very happy with the services of Lead Conveyancing, in particular Paula Miller was always contactable via email & phone. She is professional & courteous. We’ve mentioned that we were impressed w... See more

Rated 5 out of 5 stars

We are New Zealanders and have recently sold a property that we own in Australia. We worked with Adele Monaghan at Lead Conveyancing. She guided us seamlessly through the process which was at times... See more

Company replied


Company details

  1. Conveyancer

About LEAD Conveyancing

Written by the company

Experts in Property Conveyancing in
Brisbane, Melbourne, Sydney, And Across QLD, VIC, NSW
We Make Buying and Selling Property Stress-Free

Have access to your conveyancing lawyer at your fingertips. We’ll lead you through the maze of requirements in buying and selling residential properties. We also offer you the most practical and cost-effective outcome at a guaranteed fixed fee. And, we’ll solve your conveyancing needs (whether you just need a pre-signing contract review or only need to straight from conveyance to settlement).

We have taken conveyancing services to the digital world: No paper, very little post and everything by email and phone. No need to take time off work for your conveyance. Sign your documents on the go using e-signing technology. No face to face physical meetings, do online video conference instead from your phone, tablet or computer.

We can assist you wherever you are located as we service anywhere in QLD, NSW & VIC. Brisbane, Sydney, Melbourne, Frankston, Sunshine Coast, Gold Coast, Geelong, Ballarat, Newcastle, Lake Macquarie, Point Cook, Cheltenham, Parramatta, Werribee, Cairns, Coffs Harbour, Wollongong, Croydon, Pakenham, Cranbourne, Logan, Penrith, Townsville, Albury, Dandenong, Melton, Sunbury, Bendigo, Berwick, Essendon, Sutherland Shire, Toowoomba, Shepparton, Blacktown, Caroline Springs, Moonee Ponds, Craigieburn, Ipswich, Tamworth, Campbelltown, Castle Hill, Lilydale, Narre Warren, Box Hill, Coburg, Glen Waverley, Lismore, Mackay, Maitland, Northcote

Get a free conveyacing quote at our website. Or learn more about conveyancing fees here.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 52% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Very disappointing, However Adele was good

At the beginning of getting my contract, I paid for a solicitor/Lawyer to review the contract prior to me signing it.

I wasn't done by Sarah in time, and I had no calls returned after trying to chase this up, the seller put pressure on me to sign it, or they were going to give it to someone else.
So That's what I done, I signed it without having the advice I paid your team for.
I still received no evidence it was done and still was charged the payment. I was extremely disappointed in the efforts in the beginning.

Due to my consultants being away and not available I was reassigned to Adele Monahan and she was very helpfully. She put the effort into helping me get on track.
If not for Adele stepping in, I would call the whole experience dreadful, if not that, completely unprofessional.

18 February 2026
Rated 5 out of 5 stars

Fantastic Experience - highly recommend!

We had a fantastic experience working with Lead Conveyancing. Communication was excellent throughout, and the entire process felt seamless from start to finish.

Maria and Kristy were professional, friendly, and an absolute pleasure to work with — always approachable, responsive, and genuinely supportive every step of the way.

Highly recommend to anyone looking for a smooth, stress-free conveyancing experience!

20 February 2026
Rated 5 out of 5 stars

Pleasure to work with

Lead conveyancing were a pleasure to deal with, their communication and details of the process made settlement stress free.

13 February 2026
Rated 5 out of 5 stars

one of the top conveyancers out there!

I would like to thank you Lead conveyancing for guiding me through an easy and painless effort to secure another investment property.
The team would be my reccomended pick and even using them again for another purchase in less than 1 month. They are handling 2 of my purchases at once. Thank you I will come back again

19 February 2026
Rated 5 out of 5 stars

Fantastic Experience

LEAD came into our journey very late after a botched settlement from our previous Conveyancers. They were clear with their processes and communication, we were always able to get hold of them if we had questions, and we went into settlement confident they were on top of it. Paula went to great lengths to call me with updates and reassure me things were going well and that we were well prepared to settle.

16 February 2026
Rated 5 out of 5 stars

The process of buying my first home in…

The process of buying my first home in Australia was extremely stressful and the process was new to me. Jesi, was very patient and understanding with me throughout the process. She was helpful and communicated very well.
As a busy person I did find the quantity of emails and attachments overwhelming at times.

10 February 2026
Rated 3 out of 5 stars

Lead conveyancing made the process of…

Lead conveyancing made the process of buying a house relatively stress free. The only concern I had was that the communication over the Christmas/ new year period was lacklustre and I felt that my file had been left behind because my point person was on leave.

12 February 2026
Rated 1 out of 5 stars

Avoid

I engaged this firm for a fixed-fee conveyancing matter and unfortunately my experience was extremely disappointing.
They are located overseas, not in QLD as stated and you will receive emails at 1am, phone calls early in the morning and late at night.
Majority of emails (despite your response) are AI generated and you often received the exact same email days apart from someone else, even though you have already replied.

During the process, I had to request corrections to the contract documentation on three separate occasions due to incorrect details and terms being included which they all failed to pick up. This caused unnecessary delays and raised concerns about the level of care being exercised on my file from day 1.

More concerning, searches were undertaken without my express instruction on the assumption that the contract was unconditional although it was not. I was subsequently invoiced for these searches and work despite never authorizing them. Clients should not be charged for work they did not approve.
I had to deal with 4 people, breaking the chain of email and no consistency with the file

Clear communication, accuracy, and proper client authority are fundamental in legal services. Based on my experience, I would strongly recommend that anyone engaging this firm ensures all instructions are confirmed in writing and that the scope of work is clearly agreed before any costs are incurred.
I would not use this company. They say they will pay you $100 if they don't respond within 48hrs although there is always sometime to write a useless email just shy of this time to avoid these fees.
I have since engaged in a new legal firm in which matters are dealt with on a personal level, emails respond to quickly and timeline stuck to.

1 January 2026
Unprompted review
LEAD Conveyancing logo

Reply from LEAD Conveyancing

Thank you very much for your feedback on our service. We are sorry that in this instance we were not able to satisfy your high standards. We are unable to find your matter from the details provided however have provided feedback and training to our team to make sure we provide excellent service to our future clients.

We would be greatly interested in receiving further feedback from you in relation to your matter. Should you wish to provide us with any further feedback we would welcome you to give us a call or email us at feedback@leadconveyancing.com.au.

Rated 4 out of 5 stars

Knowledgeable

I recently worked with Tracy as my conveyancer when purchasing my new home, and I had a great experience.

She was knowledgeable, professional, and very patient with me throughout the process. Tracy took the time to answer my questions and explain everything clearly, which made the whole experience much less stressful.

I really appreciated her support and would highly recommend her services.

12 February 2026
Rated 5 out of 5 stars

Thank you to Lead conveyancing the were…

Thank you to Lead conveyancing the were great to deal with BUT A HUGE THANK YOU TO MENARD. Selling and buying was so stress free knowing he was on top of everything.
Will use you again Menard and highly recommend anyone selling or buying to use this company.

11 February 2026
Rated 5 out of 5 stars

Reassuring and reasonable

I have used a few different conveyancing services, over the years .When buying and selling property in NSW where I live .
I was very nervous when I brought a first time investment property in QLD .Then finding out the process was different to NSW ,it totally confused me and had me worrying if had made the right decision.LEAD was recommended by a friend who had also had investment property in QLD .So I called them for my purchase and now the sale of the property .I found everything was done smoothly communication was absolutely amazing .I would receive an email then follow up call to talk me through it .My anxiety was alleviated throughout the whole process.I genuinely could not fault Adele, who was my conveyor.She took control of things and everything was so streamlined .I have a very busy work role ,and having one less thing on mind or task to do is so welcome .I was so confident in Adele and the service, I even forgot when settlement date. Basically knowing that she had it covered made me relaxed with the whole process. Their rates are reasonable for all they do and go beyond doing .I could not recommend Adele and LEAD enough .

10 February 2026

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