Leadenhall Law Group Reviews 976

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and responsive, often going the extra mile to assist clients. The service provided is frequently described as efficient, clear, and smooth, making complex processes easy to understand and stress-free. Reviewers highlight excellent communication, prompt responses, and a strong user experience, with many appreciating the proactive approach and timely updates. However, some people were dissatisfied with the service, reporting issues such as slow responses, unreturned calls, and a perceived lack of urgency or customer focus. A few other people also felt that there was a lack of professionalism, with template documents not being edited and important details being overlooked.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Response time

Reviewers mention positive feedback about response times, highlighting that customers found the service to be... See more

Customer service

Customers had positive experiences with customer service, highlighting the professional, responsive, and... See more

User experience

Users describe positive interactions with the user experience, highlighting clear communication and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently been selling 2 flats in a slightly less buoyant London market. My estate agents recommended Leadenhall Law Group and I'm delighted they did. Uzma Hussain and Leonarda Sahani have bee... See more

Rated 5 out of 5 stars

I wouldn't hesitate to engage Laura Caskey again. Knowledgeable and super responsive. She was amazing on our sale, and on our purchase which took 8 weeks to complete. Not forgetting Jessica Swaby our... See more

Rated 5 out of 5 stars

We had very little experience of the selling and buying experience. Su Okaka was our solicitor and kept us informed, she guided us through the process with quiet confidence. She was friendly and polit... See more

Rated 5 out of 5 stars

Afshan the Solicitor is professional , friendly and always walk the extra mile to help her clients Her communications and professional knowledge and skills is second to none This is the seco... See more


Company details

  1. Lawyer
  2. Conveyancer
  3. Legal Services

About Leadenhall Law Group

Written by the company

VISIT OUR WEBSITE
Leadenhall Law Group (LLG) is a leading law firm, with an integrated practice in Central London as well as our head office in Norwich. With our team of skilled Solicitors, we guarantee our clients experience and expertise in all areas of residential property law, and family law, as well as a specialist wills, trusts and probate team.


Our Family Department are Law Society Children Law Accredited. The Children Law accreditation is a recognised quality standard for solicitors, awarded to experienced practitioners in this area of law. All the senior solicitors in our Childcare and Adoption team are members of the Children Panel. It covers all types of children law.


At LLG, we are proud to be able to look back over a very successful history. Over the past 28 years, LLG has been involved in a large number of significant transactions and legal matters. This is what really distinguishes us as one of the leading law firms in our respective fields.
GET A CONVEYANCING QUOTE TODAY

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

976 reviews

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Rated 5 out of 5 stars

Porfessional and Efficient

Jasmyn was very professional and efficient but even more importantly she was proactive in explaining to us our options and what were the different avenues open to us at every step of the process. We found Jasmyn as the perfect partner in the stressful process of buying a property. We would definitely recommend her very highly.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

We were extremely happy with the…service

We were extremely happy with the service provided by Leadenhall Law Group. From the outset, everything was handled with professionalism, care, and strong attention to detail. Communication was clear and timely throughout, and any questions we had were explained thoroughly and in a straightforward, easy-to-understand way.

The matter was managed efficiently, deadlines were met, and we always felt confident that we were in safe hands. We would not hesitate to recommend Leadenhall Law Group and would happily work with them again in the future.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, glad I went with LLG, Zoe and Martins were very helpful guiding me though the whole process, always just a phone call away.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Leadenhall recently handled the sale of…

Leadenhall recently handled the sale of my property. Despite a few delays and challenges, particularly over Christmas, I found the whole process very easy. Claudia and Sam were professional, knowledgeable, and always available to answer my questions. They explained every step clearly, making the entire process feel simple and stress-free. I really appreciated their support and would highly recommended them for anyone looking to sell their property.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

My experience using Leadenhall Law has been nothing but exceptional. I would not hesitate in recommending this firm of solicitors. My thanks to Destiny and Nelman for making this experience as smooth as possible. They were always available and happy to assist with any problems and queries that had arisen.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Recent Property Purchase

Leadenhall Law recently handled a property purchase for me. I really could not have asked for more in terms of their communication and overall efficiency. Their portal allows you to upload and download documents and to track overall progress, not that I was ever in any doubt about this since all queries from myself were answered promptly, almost invariably the same day. I wouldn't hesitate to use them again or to recommend them.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We engaged Leadenhall last year to be our conveyance lawyer to sell our property. We were impressed by their professionalism, efficiency and clarity in their work. Sajitha, Zahra and Dally had been very helpful and patient in giving us the advices when we needed them, and was always very responsive in our enquiry. Sajitha showed her competence in handling last minute changes well amidst a tight timeline.
All in all, we had very good experience with them during the sales process and will recommend their service.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Leadenhall Law Group kept us informed…

Leadenhall Law Group kept us informed at every step of our property sale whether it was by email or phone.
When Destiny, our point of contact, was on annual leave Nelman was there to cover the absense.
Both Nelman and especially Destiny were very efficient and explained anything that we did not understand.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

I recently completed 2 housing…

I recently completed 2 housing transactions with Rhianna and Dilara, at Leadenhall on Gracechurch St, and can not speak more highly of them. Professional, diligent, and always working toward a solution during some challenging and unique circumstances. When we pushed toward to contract exchange and then completion they prepared ahead of time with all the necessary documentation to ensure the final stages ran smoothly and efficiently. If you want someone who is always in your corner, working in your best interest, Rhianna is the one you need.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast, smooth and professional buying first house

Purchasing our house with Leadenhall Law Group as solicitors was an impressively fast, smooth and professional experience.
Firstly, technologically, their online/portal hub made it easy for document management rather than getting lost in emails.
Secondly, it's important we share our gratitude to the amazing work from our assigned solicitor Rhianna Taylor and paralegal Dilara Boran. Always prompt on response, informative and patient with us. We were also exchanging/closing over the winter break and the preparation for that period ensured everything was as smooth as could be.
We really enjoyed working with them both to buy our first house and it couldn't have gone better!

9 January 2026
Unprompted review
Rated 2 out of 5 stars

A disappointing experience

A disappointing experience. We used the conveyancing service, at the eleventh hour they requested additional information which we couldn't immediately provide and so they held our money until the following day. They seemed oblivious to any problems or inconvenience this could have created. As a customer, their organisation seems to be disjointed and lacking customer focus, and whilst they are pleasant enough to deal with, Im not sure they understand urgency, accuracy or customer expectations. The experience left us feeling like we needed to check and double-check all aspects of their work, I couldnt recommend them to anyone.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!!

From start to finish through our house sale and purchase, Birgul was absolutely amazing. Constant updates, always answered the phone and replied to our e-mails. Birgul was really supportive and helped us understand everything we were unsure of - nothing was too much trouble. Our whole process was so smooth and easy.
Thank you so much Birgul for all of your help and everything you did for us! You are absolutely outstanding! Would only ever use Leadenhall Law Group in the future.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking, We have used Leadenhall law group in the past but had a different team on our case and they was amazing. Unfortunately I ended up with Michael McNally’s team This time around, The service was terrible, after completing there is still problems, I’m still yet to hear Michael’s voice As he is impossible to get hold of, He lost lots of our money that we then had to find Ourselves, He never actually finished the job we still have Service charge accounts open in the old flat that we sold that should have been completed, He overpaid the estate agents by £500, I would honestly avoid all costs, There is still problems seven months down the line. Save yourself a massive headache and avoid this firm.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Clear Communication and Great Service from Start to Finish

We had a great experience with Leadenhall Law Group throughout our home purchase. The entire process was handled smoothly, professionally, and with clear communication at every stage.
A special mention to Johnny, who was outstanding. He was always responsive, calm, and very clear in explaining each step, which made a stressful process feel much more manageable. He stayed on top of everything, coordinated efficiently with all parties, and ensured completion went through without any last-minute issues.
It’s rare to find solicitors who are both efficient and genuinely reassuring, but Johnny delivered on both. We felt well supported from start to finish.
Highly recommend Leadenhall Law Group, and especially Johnny, to anyone looking for a reliable and professional conveyancing experience.

28 December 2025
Unprompted review

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