We rented our house through leaders and there tradesmen fitted a new floor in the bathroom. After getting our house back. We realised they had made a awful job of the floor. This is how it looked und... See more
Company replied
Location
Switch locationLancaster House Gilbert Drive, PE21 7TQ Boston, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Debbie has always been a pleasure to talk to. Very thorough with her inspection Taking care to make a note of any problems . Debbie is definitely 5* Unfortunately what let the whole process down i... See more
Ellie came today to do our house inspection.We were given a time slot between 12 - 5pm & she arrived just after midday with a friendly smile.We just let her do as she needed,took photos & checked the... See more
Company replied
Ellie carried out an inspection on 3th June. Ellie was friendly, courteous, professional, and carried out the inspection in a time she deemed sufficient to complete what she needed to do and take a... See more
Company replied
Company details
About Leaders - Boston
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
Lancaster House Gilbert Drive, PE21 7TQ, Boston, United Kingdom
4.7
Excellent
157 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ellie was very professional
Ellie was very professional, polite, and held a very good conversation
13 August 2026
Unprompted review
Was really helpful and kept me upto…
Was really helpful and kept me upto date with everything
3 August 2026
Unprompted review
Bad workman ship by the workmen they employed.
We rented our house through leaders and there tradesmen fitted a new floor in the bathroom. After getting our house back. We realised they had made a awful job of the floor. This is how it looked underneath the lino which was replaced. It looked as though they layed dry wood straight over wet wood and then stuck some lino on top. This is the result. We paid £2000.
14 August 2025
Unprompted review
Reply from Leaders - Boston
Dear Diane,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Ellie came and did the house inspection…
Ellie came and did the house inspection today. She was very friendly , polite and professional. She did the inspection without any disturbance .
10 August 2026
Unprompted review
Ellie did our house inspection today…
Ellie did our house inspection today and was very polite and well mannered, completed quick and efficient with no disturbances. Thank you!
10 August 2026
Unprompted review
Quick and efficient
Quick and efficient. Elise was very respectful, kind and quick in carrying out the inspection.
3 August 2026
Unprompted review
We had a lovely visit from Ellie she…
We had a lovely visit from Ellie she was polite and certious. Very friendly. We find that all Leeders representatives are great and we would highly recommend them.
29 July 2026
Unprompted review
Reply from Leaders - Boston
Dear Craig Arnold
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was very polite
Ellie was very polite, cheerful and professional. She carried out the property inspection very efficiently with no disturbance whatsoever.
Thank you Ellie.
24 July 2026
Unprompted review
Reply from Leaders - Boston
Dear Steve May
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was spot on didnt take that long
Ellie was spot on didnt take that long
21 July 2026
Unprompted review
Reply from Leaders - Boston
Thank you for your kind words, Guest. We're thrilled to hear that Ellie was spot on and that your experience was quick and efficient. We strive to provide reliable and customer-centric service, and your feedback motivates us to keep doing our best.
Ellie was amazing and sweet!
17 July 2026
Unprompted review
Reply from Leaders - Boston
Dear Joby Philip
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
It was a good experience with…
It was a good experience with Ellie.She is very kind and understandable person.
17 July 2026
Unprompted review
Reply from Leaders - Boston
Dear Seena Maria
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
House inspection
Ellie came and did house inspection she was lovely came at 12 in our between 12-5 slot. Congratulated me on our new addition my 5wk old baby boy elijah and did what she needed to do and left. She was well mannered and respectful
17 July 2026
Unprompted review
Property Visit this morning by Ellie…
Property Visit this morning by Ellie was polite and professional, prompt within our time slot of 9-12. Nice talking to you. Thanks
15 July 2026
Unprompted review
perfect approach and a very nice lady 🥰🥰
13 July 2026
Unprompted review
Inspection on time
Inspection on time, completed quickly, Ellie who did the inspection was polite and friendly, can't complain 🙂
9 July 2026
Unprompted review
Debbie has been a true professional…
Debbie has been a true professional since day one of our tenancy. She is always punctual, friendly and gets on with her job but never makes it feel rushed.
9 July 2026
Unprompted review
Debbie has always been a pleasure to…
Debbie has always been a pleasure to talk to. Very thorough with her inspection Taking care to make a note of any problems . Debbie is definitely 5*
Unfortunately what let the whole process down is the people after she has given them the report. Nothing getting done .
2 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.