Communication of the inspection date and time was given well in advance. Ellie arrived within the time she set. She was polite and prompt in her inspection. She made an effort to conduct the inspectio... See more
Company replied
Location
Switch locationLancaster House Gilbert Drive, PE21 7TQ Boston, GB
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Very friendly, and respectful, only need to stay as long as they need to, Ellie just went around and inspected what she needed to and then she left, never had any problems with leaders let’s hope that... See more
Company replied
Ellie did an inspection the other day she was very welcoming. Ellie was done within a few minutes taking pictures then off she went quick and effective.
Company replied
Have been a landlord since 1996. Found Berry Barlow to be very professional (Leaders Lincoln Office) and achieved a very high rental value for my 2 bed house in Lincoln, in fact my rent was 30% higher... See more
Company replied
Company details
About Leaders - Boston
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
Lancaster House Gilbert Drive, PE21 7TQ, Boston, United Kingdom
4.7
Excellent
132 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ellie was friendly and efficient
Ellie was friendly and efficient. Thank you
1 July 2026
Unprompted review
During the house visit
During the house visit, Ellie was professional, approachable and friendly.
30 June 2026
Unprompted review
Ellie came today for a property…
Ellie came today for a property inspection, she was quick and efficient and had such a bubbly lovely personality and was a pleasure to have in my home and made me feel comfortable.
30 June 2026
Unprompted review
Ellie did an inspection the other day…
Ellie did an inspection the other day she was very welcoming. Ellie was done within a few minutes taking pictures then off she went quick and effective.
23 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Hannah
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Like always great from Leaders
Like always great from Leaders.
Thank You Ellie.
24 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Olo
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Very friendly on inspection
Very friendly, and respectful, only need to stay as long as they need to, Ellie just went around and inspected what she needed to and then she left, never had any problems with leaders let’s hope that stays that way
24 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Amanda Darbon
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was Very pleasant
Ellie was Very pleasant. Went about a job very well
19 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Paul Johnston
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Leaders Room Inspection
Ellie Dowse carried out my inspection. I was given plenty of notice with reminders. I wasn’t present for the inspection, but my room was left as it was. Excellent service.
19 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Monty Radford
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
On time in the morning slot
On time in the morning slot, very calm young woman & professonal . Quick on the job , taking many photos around the flat. Very professonal estate agents.
17 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Lee
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Property inspection
Communication of the inspection date and time was given well in advance. Ellie arrived within the time she set. She was polite and prompt in her inspection. She made an effort to conduct the inspection efficiently so that there was little disruption as we were working from home and had other matters to deal with at the time.
16 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Lenval Lester, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Ellie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Great experience
Great experience - I only have a couple of days every month when I'm at home and Leaders always accommodate this when booking an appointment for inspection. All their agents have been very respectful to myself and the property, offering to take the shoes off is very much appreciated and the right thing to do :) Last inspection was done by Ellie and that went very smoothly, many thanks!
29 May 2026
Unprompted review
Reply from Leaders - Boston
Dear Tadas G., Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Ellie came to our property
Ellie came to our property, she was rrspectful, she would ask for permission to enter every area and she was a happy person.
27 May 2026
Unprompted review
Reply from Leaders - Boston
Dear Mr Nkateko Edmond Baloyi
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie came to do our property…
Ellie came to do our property inspection ,she was very friendly,polite and very professional.
19 May 2026
Unprompted review
Reply from Leaders - Boston
Dear Semadee
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was very friendly on her visit
Ellie was very friendly on her visit
Quick inspection
12 May 2026
Unprompted review
Reply from Leaders - Boston
Dear Димас Муравец
Dear Anmac
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
not able to rent due to being on universal credit
not able to rent due to being on universal credit and being refused which the woman would not say which is a discrimination and im allready renting a 500£ month and need to move asap
18 May 2026
Unprompted review
Reply from Leaders - Boston
Dear Anthony Bardsley,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Ellie was very friendly
Ellie was very friendly, polite. Really professional.
15 May 2026
Unprompted review
Reply from Leaders - Boston
Dear Spaska
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was very polite and very quick
Ellie was very polite and very quick, she did the inspection and left, very considered as my dad slept because he works nights. I am very pleased with the staff agency in general and with Ellie. Thank you!
15 May 2026
Unprompted review
Reply from Leaders - Boston
Dear Andreea
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Boston
Dear Monika
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Boston
Dear Col
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie - property inspection
Ellie came to do my property inspection again today very polite, professional and helpful.
13 May 2026
Unprompted review
Reply from Leaders - Boston
Dear Misstikeyahollway
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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