Natalie is an outstanding property manager. She is prompt, friendly, and exceptionally knowledgeable. As a first-time landlord, having someone so reliable in my corner makes all the difference. She ha... See more
Location
Switch location3 Bath Street, GL50 1YE Cheltenham, GB
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I have found the team at Leaders Cheltenham hugely helpful at every stage of my letting the house in which was for me a difficult time. Natalie looks after everything efficiently and is always very p... See more
I have been a landlord with leaders for many years and have found them very efficient, and my property manager Natalie is always efficient helpful and friendly, and always a pleasure to talk to.
I am very impressed by the Leaders’ Cheltenham branch, in particular, Ms Katie Vince, for her commitment to solve client issue. While I was unable to reach their property management team during the w... See more
Company replied
Company details
About Leaders - Cheltenham
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
3 Bath Street, GL50 1YE, Cheltenham, United Kingdom
4.5
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Highly recommended
Wow. Fantastic communication from start to finish. Emma has been extremely friendly, helpful and efficient. Would highly recommend
8 March 2022
Unprompted review
Reply from Leaders - Cheltenham
Dear Victoria,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Great agency!
Great agency!
Emma was wonderful throughout our flat-hunting journey, she was proactive with finding suitable places for myself and my boyfriend and also kept us updated through the whole process - we weren't left waiting for ages someone to ring us, everyone at Leaders was great :)
8 March 2022
Unprompted review
Reply from Leaders - Cheltenham
Dear Emma,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Joyce Gould at Leaders Cheltenham was…
Joyce Gould at Leaders Cheltenham was extremely knowledgeable, friendly and always keeping me
up-to-date with the rental process.
Would happily recommend Joyce, she knows her stuff.
4 March 2022
Unprompted review
Reply from Leaders - Cheltenham
Dear Nicola,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
I have used Leaders for many years
I have used Leaders for many years. Joyce, Shell, Sarah, Steph and Emma (my main contacts) and everyone I haven't mentioned by name are always professional and happy to help. They keep me informed and address any issues promptly. Highly recommended.
4 March 2022
Unprompted review
Reply from Leaders - Cheltenham
Dear Jane,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
I use Leaders in Cheltenham to find a…
I use Leaders in Cheltenham to find a new Tennant and oversee all that’s involved with that process. Recently my Tennant moved out after 5 years so it’s a while since I’ve needed them. Joyce is my main contact and she has been most helpful and kind and very professional. I would have no hesitation at all in recommending Joyce and her team at leaders to others.
3 March 2022
Unprompted review
Reply from Leaders - Cheltenham
Dear Liz,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Absolute joke of a company
Absolute joke of a company.
Seriously shocking communication and when you do speak to someone they act like they've no idea what's going on. Ignorant and stuck up team.
Also tried to shove my tenancy agreement in my face when they were the ones not completing a safety check. So pleased I don't have to deal with them again!
9 December 2021
Unprompted review
Reply from Leaders - Cheltenham
Dear Sir/Madam
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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