Leaders - Clacton-On-Sea Reviews 

41
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TrustScore 4.5 out of 5

4.6

75 Station Road, CO15 1SD Clacton-On-Sea, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Laura. Who works at the Clacton on sea branch was really helpful. We viewed many properties together and each time, she was polite, friendly and very professional. Eventually, I managed to find... See more

Rated 5 out of 5 stars

Fantastic service, great communication and fully informed though out the process of finding new tenants. Found new tenants very quickly. Smooth check out of previous tenants and really made us fe... See more

Company replied

Rated 5 out of 5 stars

This review is for Rebecca Proctor. She handled our rental, and went above and beyond, chasing answer's and finding alternatives when the answer's didn't go in our favour !. 10/10 for Rebecca, s... See more

Company replied

Rated 5 out of 5 stars

Leaders in Clacton have recently helped to sell a house which is now the home of a first time buyer who we hope will be very happy there. Rick and Laura were on hand to guide the process and supported... See more

Company replied


Company details

  1. Estate Agent
  2. also in
  3. Property Investment
  4. Property Rental Agency
  5. Property Surveyor
  6. Property valuer

About Leaders - Clacton-On-Sea

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 75 Station Road, CO15 1SD, Clacton-On-Sea, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(41)

2,504 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laura's Assistance with finding a property to purchase.

Laura. Who works at the Clacton on sea branch was really helpful. We viewed many properties together and each time, she was polite, friendly and very professional.

Eventually, I managed to find a place with another Agent, but I recommend Leaders, they are great, especially Laura, thank you.

The Author
Norton L Stephen's

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, great communication and fully informed though out the process of finding new tenants.
Found new tenants very quickly.
Smooth check out of previous tenants and really made us feel at ease
Answered any questions we had quickly
Thank you very much

7 August 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Thank you for your fantastic review, Consumer. We're thrilled to hear that you experienced great communication and a smooth process in finding new tenants. Our team is dedicated to providing reliable and customer-centric service, and your feedback truly motivates us to keep supporting our clients every step of the way.

Rated 5 out of 5 stars

This review is for Rebecca Proctor.

This review is for Rebecca Proctor.

She handled our rental, and went above and beyond, chasing answer's and finding alternatives when the answer's didn't go in our favour !.

10/10 for Rebecca, she should be running the show...deserving of a pay rise✅️

14 May 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Rebecca. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Friendly team

Friendly team, quick and efficient, and very informative

16 March 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Nathan
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great Experience for Letting

Used Leaders for a property that I wanted to let. Grace was brilliant in explaining the process to me and what needed to be done aswell keeping me updated on what was happening and answering the many questions that I had. Thankyou.

1 December 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Shane
We greatly appreciate your 5-star review and the time you took to share your experience with Grace. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Rated 5 out of 5 stars

First class service

Grace was extremely helpful nd professional throughout the whole process and made everything so easy. I would highly recommend Leaders.

30 January 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Amy
We greatly appreciate your 5-star review and the time you took to share your experience with Grace. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Absolutely brilliant estate agents

31 January 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Arron
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Good communication

Good communication. Always friendly, helpful and polite

27 January 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Claire We greatly appreciate your 5-star review and the time you took to share your experience with Us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Professional, personal and friendly service

I have used leaders letting agents for many years now and have always gone back to them. My recent experience with them was dealing with Jake Charters and I found him to be very professional and helpful through out the letting process. I was kept up to date via email and phone on a regular basis with any questions I had were answered very quickly. I would not hesitate to use them again. I also dealt with Rebecca and I found the whole team to be friendly and helpful whilst also providing a very professional and personal service

18 December 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Angela Clapham We greatly appreciate your 5-star review and the time you took to share your experience with Jake and Rebecca. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Good

Easy and friendly

7 January 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Charlie Brown, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Very happy with leaders and Jake who…

Very happy with leaders and Jake who helped me find my new property

16 October 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Alan Thomas Green We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

Avoid leader Clacton

Leaders in clacton on sea is awful. I went in to ask about putting my property on the market and there was a 40 year old woman with red hair who was so rude to me. She was pushy and very condescending to me and put me off completely. The manger was also an absolute rude man. Big headed and rude and sarcastic. I couldn’t give my business to them so went with haart instead. Head office at leaders sort the Clacton branch out as they are honestly rude.

4 October 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Peter, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

Rated 5 out of 5 stars

An Estate Agent You Can Trust

Leaders in Clacton have recently helped to sell a house which is now the home of a first time buyer who we hope will be very happy there. Rick and Laura were on hand to guide the process and supported both buyer and seller during a complex sale. If you are looking for an estate agent who will support you from beginning to end, whatever the circumstances, I highly recommend them to you.

16 October 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Chris Wylie We greatly appreciate your 5-star review and the time you took to share your experience with Rick and Laura. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Great help

Jake, Grace & Rebecca always helpful and professional always responsive on the phone & email. Great with technology as well. Definitely recommend

4 September 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Mark Brett We greatly appreciate your 5-star review and the time you took to share your experience with Grace, Rebecca and Jake . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

Avoid at all costs!

Avoid at all costs!

Watch out for Rick Hall and Karl Stock!

Do not be fooled by these backhanded sharks. I just wanted to sell my property but got reeled into their money-grabbing backhanded relationships with Lifetime Legal, who try to overcharge for a Credit Check and then upsell you into the crappy membership that you don't need, as stated by the sales agent when on the call. Even after requesting not to proceed, I have been charged the 80 pounds that is of no use to anyone now!

Avoid, avoid, avoid!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

So two weeks into the search for my in…

So two weeks into the search for my in laws property and Leaders in Clacton have by far been the best agent but this is all down to the young lady Ruby who has been going above and beyond to help us. Nothing asked if her is too much, she is a credit to the company.

19 June 2025
Unprompted review

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