Leaders - Croydon Reviews 

228
TrustScore 5 out of 5

4.9

312 High Street, CR0 1NG Croydon, GB


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Rated 4 out of 5 stars

Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to f... See more

Company replied

Rated 4 out of 5 stars

Calum was polite, very pleasant and arrived on time. He was helpful and any questions he couldn’t answer, he rang a colleague to confirm. A very nice young man !

Company replied

Rated 5 out of 5 stars

Had an amazing experience with Leaders spoke to Calum in the morning he arranged for me to view the property that afternoon he was extremely professionally and had all the necessary information I need... See more

Rated 5 out of 5 stars

We have been with Leaders for two and a half years , with a very good tenant . Unfortunately the tenant has served notice which is a concern , however Leaders really stepped up in terms of the marketi... See more

Company replied


Company details

  1. Estate Agent
  2. Property Investment
  3. Property valuer
  4. Property Rental Agency
  5. Property Surveyor

About Leaders - Croydon

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 312 High Street, CR0 1NG, Croydon, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(228)

2,203 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Selwyn and Macy were both lovely. Selwyn helped set up my viewing and was considerate. Macy was friendly and was useful in showing round the apartment. Many thanks to you both😃

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Leaders have great staff

Nattalei was so timely and friendly. She treated me well, with kindness and respect. I'll love to rent from you as soon as I found a perfect accommodation that fits my requirement. Thanks

1 August 2025
Unprompted review
Rated 4 out of 5 stars

It was a really good experience

It was a really good experience, they helped me a lot with everything especially miss Nattalei Nelson,

30 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear Reasat Azim

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

What make it great he answered me…

What make it great he answered me becouse I need to get house fast

25 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear Gregorius Tunde

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent service and very responsive

24 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear Noel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I had a great experience thanks to…

I had a great experience thanks to Selwyn Pacheco.He was quick to take action and arranged a viewing appointment straight away. He was very kind, professional, and also showed me other available options, which I really appreciated. His support made the process smooth and stress-free. Thank you!

23 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear Qamar Abbas

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Exceptional client service

It's been an absolute pleasure working with Leaders Letting. A big shout out to Selwyn who was very supportive and made the entire process as seamless as possible.

25 June 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Good Afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Selwyn at Leaders…

I've been a landlord for over 10 years and have worked with Selwyn Pacheco at Leaders the entire time.
He always finds quality tenants quickly and has good attention to detail.
Communication is so quick and any issues are resolved efficiently and on time.
Selwyn’s long-term commitment, integrity, and personal approach truly sets him apart.
Highly recommended for any landlord seeking a reliable and experienced agent!

15 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear John

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great communication and support from…

Great communication and support from Summer!

15 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear Monica Alves

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Effective staff response from Selwyn Pacheco

Prompt reply and scheduled a property viewing within a week. Excellent customer service. Glad to continue with LEADERS to find a new 🏠.Thank you.

10 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear Gomathi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very supportive, honest and knowledgable staff.

The staff at Leaders in Croydon (Selwyn, Nattalei and Methembe) were extremely supportive during the process of renting a flat. They were very patient and professional! Thank you!

9 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear Emma

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Selwyn Pacheco was very helpful in…

Selwyn Pacheco was very helpful in helping me find a property that ticked all of my boxes and overall offered a very friendly service. Would recommend to others looking to rent!

9 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear Lliam Griffiths

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Efficient letting call with Selwyn…

Had a very informative call with Selwyn Pacheco regarding one of the properties, very efficient and trustworthy service!

7 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear Lily Linke

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Selwyn Pacheco - Exceceptional Service and Support

I’ve been working with Selwyn Pacheco to find a house, and I have to say, his customer service has been excellent. He’s been incredibly professional, attentive, and genuinely helpful throughout the whole process. Selwyn makes sure to understand exactly what I’m looking for and always responds quickly to any questions or concerns I have.
It’s clear that he really cares about helping his clients find the right fit, and I’ve felt supported every step of the way. If you're looking for someone who is both professional and truly helpful, I highly recommend Selwyn!

7 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear Natalia Gaviria Guevara

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Highly highly recommend leaders and in…

Highly highly recommend leaders and in particular Selwyn. Very easy to speak to and communicate with. He goes out his way and above and beyond to get things sorted. I started contracting work for leaders and have dealt with Selwyn on a regular basis, and as a contractor this is the type of person you want to deal with all the time. Keep up all the hard work and to anyone looking to rent property get in touch with this man 100%.

5 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear Matthew Brodrick

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Selwyn was incredibly efficient

Selwyn was incredibly efficient, responsive, and warm when we enquired about a rental property we knew would be quite popular. I have had lots of experience of the rental market in London and it was truly a breath of fresh air to receive such great service.

4 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear LH

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I had a great experience thanks to Nattalei

I had a great experience thanks to Nattalei. She was quick to take action and arranged a viewing appointment straight away. She was very kind, professional, and also showed me other available options, which I really appreciated. Her support made the process smooth and stress-free. Thank you!

1 July 2025
Unprompted review
Leaders  - Croydon logo

Reply from Leaders - Croydon

Dear Ozgun Ceren Avincsal

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Patient and Helpful

I came into the office as I had an issue with the payment on completion figure and both Selwyn and James sat with me until it was resolved - it took over an hour. They were both patient very helpful. It is always the little things like this that help to smooth out the stress of moving.

26 June 2025
Unprompted review

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