Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to f... See more
Company replied
Location
Switch location312 High Street, CR0 1NG Croydon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Calum was polite, very pleasant and arrived on time. He was helpful and any questions he couldn’t answer, he rang a colleague to confirm. A very nice young man !
Company replied
Had an amazing experience with Leaders spoke to Calum in the morning he arranged for me to view the property that afternoon he was extremely professionally and had all the necessary information I need... See more
We have been with Leaders for two and a half years , with a very good tenant . Unfortunately the tenant has served notice which is a concern , however Leaders really stepped up in terms of the marketi... See more
Company replied
Company details
About Leaders - Croydon
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
312 High Street, CR0 1NG, Croydon, United Kingdom
4.9
Excellent
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Natalie has been very helpful…
Natalie has been very helpful throughout the moving process and made the whole transition very easy and limited the stress factor of moving, I would highly recommend her for your move
22 October 2025
Unprompted review
Reply from Leaders - Croydon
Dear Amanie Emmanuel We greatly appreciate your 5-star review and the time you took to share your experience with Natalie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Natalie and Rezah were great very…
Natalie and Rezah were great very helpful. Kept me up to date with everything can’t get any better
21 October 2025
Unprompted review
Reply from Leaders - Croydon
Dear Karim We greatly appreciate your 5-star review and the time you took to share your experience with Rezah and Natalie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Rezah and his team are great very…
Rezah and his team are great very sincere and the best agents in Croydon - highly recommend and I refer everyone I know to them
21 October 2025
Unprompted review
Reply from Leaders - Croydon
Dear Muhamad We greatly appreciate your 5-star review and the time you took to share your experience with Rezah and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I’ve had a fantastic experience working…
I’ve had a fantastic experience working with this agency. From start to finish, their team was professional, responsive, and genuinely committed to delivering great results. Communication was always clear and timely, and they made the entire process smooth and stress-free.Natalie is the best she help me a lot and take care to have a nice moving in our house 🥰
20 October 2025
Unprompted review
Reply from Leaders - Croydon
Dear Gica Nicolae We greatly appreciate your 5-star review and the time you took to share your experience with Natalie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders are a great Estate Agency
We rented our previous apartment through Leaders and lived there happily for almost eight years. The property itself was great, and the landlord was always reasonable and responsive. We never had any issues during our tenancy, and the whole experience was smooth. I’d definitely recommend giving them a call if you’re considering renting a property. They made everything easy and stress-free!
14 October 2025
Unprompted review
Reply from Leaders - Croydon
Dear Chika, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Trustfully
Selwyn Pacheco has been really helpful through out the viewing organisation , very friendly and professional at the same time
12 October 2025
Unprompted review
Reply from Leaders - Croydon
Dear Antonio Montefusco We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selywn Pacheco was incredibly kind and…
Selywn Pacheco was incredibly kind and really good with his communication! Great help!
9 October 2025
Unprompted review
Reply from Leaders - Croydon
Dear Pj We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
It’s been a great experience working…
It’s been a great experience working with Selwyn Pacheco, who has been professional and responsive to all my queries and also onboarding my property for rental. He has been helpful, patient and friendly. Will certainly recommend him in the future to prospective tenants and landlords.
9 October 2025
Unprompted review
Reply from Leaders - Croydon
Dear Reg Okai We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Flexibility in negotiations
In my negotiations undertaken with Selwyn Pacheco, I have experienced a mindful flexibility, besides a frequent following up during the whole day; this attitude is likely to lead to the desired outcome.
9 October 2025
Unprompted review
Reply from Leaders - Croydon
Dear Sensor We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Absolutely lovely people
Absolutely lovely people, easy to talk to and very helpful and understanding, made everything straight forward and easy
9 October 2025
Unprompted review
Reply from Leaders - Croydon
Dear Dataylor, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
The team at Leaders communicate well…
The team at Leaders communicate well and found me a Tennant within given timeframe, they secured the maximum rent too. Would recommend.
1 October 2025
Unprompted review
Reply from Leaders - Croydon
Dear Joseph Nezafeti, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Methembe was really helpful when I…
Methembe was really helpful when I called in with a property enquiry. Even though I am looking to move in the new year, he advised me very well and appreciated the time he spent with me on the phone.
25 September 2025
Unprompted review
Reply from Leaders - Croydon
Dear Frank Davis We greatly appreciate your 5-star review and the time you took to share your experience with Methembe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn and his team provided excellent…
Selwyn and his team provided excellent service to find me Tenants :-)
24 September 2025
Unprompted review
Reply from Leaders - Croydon
Dear David
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Amazing support
It is amazing how leaders have been with us right through our search for a decent accommodation for my family. By the amazing support and constant feed back from Nattalei i am able to move into new place I can call home. It was back and forth, moving from one viewing to another all looking for the right property. Nattalei did it for Us.
I’d encourage everyone who is frantically looking for a place to call home, look for leader. THEY LEAD!
22 September 2025
Unprompted review
Reply from Leaders - Croydon
Dear Clement Omari
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Initial meeting was goood
This rating is based on accepting a cold call from Leaders to arrange a meeting to discuss letting my flat out.
Selwyn arrived promptly having confirmed the time again that day. Nice touch. He was professional and clearly communicated. He brought docs with comparable prices, and answered all my questions easily. He offered cost options for me to review and I’ve no faults with any of it. I hope we can make it work.
16 September 2025
Unprompted review
Reply from Leaders - Croydon
Dear James Bailey
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Property view
Together, Selwyn and Nacy exemplified exceptional teamwork, creating a seamless experience that made me excited about the prospects of moving into the new property. Their dedication to customer service truly sets them apart, and I can’t thank them enough for their support.
I look forward to the next steps in my application process, and I genuinely appreciate all the efforts Selwyn and Nacy have put in to make this possible.
9 September 2025
Unprompted review
Reply from Leaders - Croydon
Dear Davy Negreiros
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Rezah was very friendly
Rezah was very friendly, helpful and professional, gave good advice with a no pressure approach. Would definitely recommend :)
16 September 2025
Unprompted review
Reply from Leaders - Croydon
Dear Damian Vidal
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Really helpful and lovely staff
Really helpful and lovely staff, they helped me get through a difficult situation really quickly and I am super happy with the service they have provided.
15 September 2025
Unprompted review
Reply from Leaders - Croydon
Dear EB
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Selwyn has been very helpful and…
Selwyn has been very helpful and responsive, arranging viewings and responding to messages quickly and clearly.
17 September 2025
Unprompted review
Reply from Leaders - Croydon
Dear Courtney
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Thank you Leaders!
Our experience with Leaders so far has been great throughout!
We are being looked after by Summer who has been amazing!! So friendly, attentive and has the answer to all of our questions. Summer has provided us with helpful advice and guidance on our property hunt and we are extremely happy with the service so far.
Communication and ease of application has been a highlight for us. Thank you to the team :)
9 September 2025
Unprompted review
Reply from Leaders - Croydon
Dear Alice & Tom We greatly appreciate your 5-star review and the time you took to share your experience with Summer. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.