Leaders - Forest Hill Reviews 

328
TrustScore 5 out of 5

4.9

9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB


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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I am really happy with the service from the lettings team. Selwyn, Sharon and Macy have all been fantastic — friendly, professional, responsive and always helpful. Communication has been excell... See more

Rated 5 out of 5 stars

Followed up by both email and phone, and helpful organising a viewing. Aleyna was very knowledgeable and friendly answering questions.

Rated 5 out of 5 stars

I would like to thank Mr.selwyn his response is very quick and make us understand everything easily and made our work smooth and he is very respectful and helpful I have never seen such quick respon... See more


Company details

  1. Estate Agent
  2. Property Investment
  3. Property valuer
  4. Property Rental Agency
  5. Property Surveyor

About Leaders - Forest Hill

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

328 reviews

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Replied to 99% of negative reviews

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4.9

All reviews

(328)

2,252 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I am really happy with the service from the lettings team. Selwyn, Sharon and Macy have all been fantastic — friendly, professional, responsive and always helpful. Communication has been excellent throughout, and they’ve made everything feel straightforward and stress-free. It’s been a pleasure dealing with them and I’d happily recommend the team to anyone looking for a reliable lettings agency.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Had a fantastic viewing

Had a fantastic viewing ! With Aleyna - accommodated me turning up early ! And was very welcoming in showing me around the property and answering any questions I had.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service !

Macy, Sharon, Selwyn, Lily, and James were quick to respond, on it with forms and information, and easy to reach. Overall excellent and efficient service!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

House Search for Renting

I’m extremely impressed with the service provided by Selwyn and Macy in arranging property viewings. Their response was incredibly quick, prompt, and efficient, especially considering it was a Sunday!

I honestly didn’t expect to have my viewing arranged so smoothly through email communication on a Sunday itself. Selwyn and Macy were both extremely helpful, proactive, and professional throughout the process, making everything straightforward and hassle-free.

Their excellent communication and willingness to go the extra mile really stood out to me. I would highly recommend this letting agency to anyone who is actively looking to rent a property. A fantastic experience and truly outstanding customer service!

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Overall Experience

The team was very great and punctual while dealing with them. Selwyn was very supportive and a helpful point of contact throughout each stage of my process pursuing a property. Macy was also very informative, friendly and patient answering my many different questions and queries.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Selwyn and the team at Leaders

We have worked with Selwyn and the team at Leaders Forest Hill for a few years now. They have always been excellent. Very helpful and happy to go that bit further to help us as Landlords and our tenants.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and flexible with…

Very helpful and flexible with supporting us in finding our next home. Thank you so much for your support. Macy has been amazing so far in the process. She has been understanding, supportive and given amazing advise.

30 July 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Dear Archie Gethins,

Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Speedy comms!

Selwyn was very responsive and communicative. It was much appreciated.

30 July 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Dear David

We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Currently applying for a rental…

Currently applying for a rental property via Leaders. Have been dealing with Selwyn regarding arranging viewings and conducted the viewing with Macy. They were both professional, friendly and attentive. I am confident that should I be successful with the application, I will continue to receive the same level of service.

25 July 2026
Unprompted review
Leaders  - Forest Hill logo

Reply from Leaders - Forest Hill

Thank you, Ruairidh, for your wonderful review. We're delighted to hear that Selwyn and Macy provided you with professional, friendly, and attentive service during your application process. Helping people find and enjoy the right home is at the heart of everything we do, and we look forward to supporting you every step of the way.

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