Great service! Renting in the UK for the first time, I found the staff very helpful and the process went smoothly. Lillie and Selwyn have been very professional and offered valuable assistance at all... See more
Company replied
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The response to the inquiry and the professional conduct during house view...special mention to Macy for clearing all questions during the tour.
Company replied
Great experience with Leaders from start to finish. Selwyn in particular was incredibly helpful throughout the whole two years we spent in our flat. Always responsive, friendly and easy to deal with,... See more
Company replied
The process of letting went very well. Specially Aleyna Saklav was really helpful."I had an amazing experience with this letting agent. She is incredibly kind, always responsive, and ready to help at... See more
Company replied
Company details
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
290 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communicative & helpful
Communicative & helpful - appreciate the client experience so far!
30 June 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Jasmine
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I am satisfied with the services I…
I am satisfied with the services I received. They were very helpfull
23 June 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Grace
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Macy was very friendly on call and…
Macy was very friendly on call and helpful to book a viewing for a property!
23 June 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Evie Allen
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great service
Great service! Renting in the UK for the first time, I found the staff very helpful and the process went smoothly. Lillie and Selwyn have been very professional and offered valuable assistance at all steps.
17 June 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Bastien We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Forest Hill
Dear Sreeja
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Helpful
Selwyn responded quickly and was very helpful with organising a viewing hassle free
18 June 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Luke
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Selwyn is such a great proffesional
19 June 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Antonio Garcia Piqueras
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Solid estate agent with good properties
Macy was consistently really helpful throughout the viewing process, guiding me to very quickly find an appropriate property, responding quickly, and being personable, engaging and friendly.
19 June 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Laurence Gerhardt
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Really pleased with the service
Really pleased with the service. Responded very promptly to my initial inquiry, and set up a viewing right away. Macy was very professional, helpful, and friendly
17 June 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Toby
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Macy has been great at helping me book…
Macy has been great at helping me book a flat viewing.
17 June 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Eva Wolzok
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Such fast responses and very lovely…
Such fast responses and very lovely service, no complaints in fact I recommend!!
16 June 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Barreirapurcell Enna Frances, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Working alongside Selwyn Pacheco & his…
Working alongside Selwyn Pacheco & his team covering their Inventory & Check Out reports is a pleasure, and we really value our working relationship with the Forest Hill branch.
15 June 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Blinc Reports
We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Asked Jenny Hollands for copies of…
Asked Jenny Hollands for copies of selective licences. Jenny responded very quickly with the documents
28 May 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Customer We greatly appreciate your 5-star review and the time you took to share your experience with Jenny. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Highly recommend using Leaders
I have been using Leaders - Forest Hill for over 10 years to market and manage my rental house and they have always been efficient, professional and a pleasure to deal with. My initial contact to market the property was with Jenny Holland and she made the process very easy and got my first tenant in no time at all.
28 May 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Peter Hilborn, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jenny. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Thank you to Macy!
Macy was amazing! She was super communicative and efficient
27 May 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Hannah Cope
We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
As a Landlord
As a Landlord, Selwyn is your Agent! He has managed my properties for over 15 years and he always goes over and beyond! Thank you and please don’t leave as you are asset to Leaders!
27 May 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Van Ba Ta, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Selwyn. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Aleyna has been very helpful and…
Aleyna has been very helpful and informative throughout the process so far! She also has been super responsive which has been really refreshing!
18 May 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Rhodri Hosking We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy thank you for the hardwork amd…
Macy thank you for the hardwork amd reaching out always
22 May 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great and friendly service from Macy
Macy was great, called me promptly after my inquiry and registered m y on the system. Many thanks!
22 May 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Liran May
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Renting our new home with Leaders
We are currently in the process of securing our next flat to call home, and we couldn't have asked for a better team to help us! Aleyna, Macey, and Selwyn from Leaders have been absolutely amazing throughout the entire process. They were always spot-on with their responses and handled everything with the utmost professionalism. A very special thank you to Aleyna for everything she has done for us so faryour help has been invaluable. I definitely recommend Leaders and their fantastic services to anyone looking for their next home!
22 May 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Ciprian-Nicolae Prodan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.