⭐⭐⭐⭐⭐ Excellent experience with Leaders I had a very good experience with Leaders when renting my new home. From the beginning, the whole process was smooth, professional and straightforwar... See more
Company replied
Location
Switch location18-19 Adams House Post Office Walk The High, CM20 1BD Harlow, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were first renters and we didn't know how it worked and etc. Leaders were really helpful and explained how to process everything and at the end, when we got the keys, they lifted us a gift box that... See more
I rented a property from Leaders for several years. I must say that l never had such a good experience with any other agency as with Leaders. Luke , George, Gemma, Olivia, Rosie and specially Lisa y... See more
Company replied
Have rented through leaders for many years having two properties that have full management cover. Over the years I have used lily Seymour , who has been very professional and her follow up on all iss... See more
Company replied
Company details
About Leaders - Harlow
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
18-19 Adams House Post Office Walk The High, CM20 1BD, Harlow, United Kingdom
4.3
Excellent
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent experience with Leaders
I had a very good experience with Leaders when renting my new home. From the beginning, the whole process was smooth, professional and straightforward. The team were very helpful, responsive and made the moving process much easier than I expected.
Everything was handled efficiently, and I really appreciated their communication and support throughout the process. Moving house can be stressful, but leaders made everything simple and hassle-free.
I’m very happy with their service and would definitely recommend Liders to anyone looking to rent a property. Thank you to the whole team for making our move such a smooth and positive experience!
1 October 2026
Unprompted review
Reply from Leaders - Harlow
Dear Barkatullah, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
We were first renters, leaders were super duper helpful
We were first renters and we didn't know how it worked and etc. Leaders were really helpful and explained how to process everything and at the end, when we got the keys, they lifted us a gift box that was so sweet of them.
29 September 2025
Unprompted review
Rosie is our agent
Rosie is our agent, she help us lot for getting house too fast and we really appreciate for this.
3 September 2026
Unprompted review
Reply from Leaders - Harlow
Thank you so much for the lovely review! Rosie will be delighted to hear how much you appreciate her help. We always aim to make finding and moving into a new home as quick and seamless as possible, so it's wonderful to know we could get you into your house so fast. Congratulations on your new home, and thank you for choosing Leaders Harlow! Best regards, Chris Athanasiou Branch Manager Leaders– Harlow
Reply from Leaders - Harlow
Hi, Jamie! Thanks for the great review!
All the best, Customer Care Team
Award for Lisa
I rented a property from Leaders for several years. I must say that l never had such a good experience with any other agency as with Leaders. Luke , George, Gemma, Olivia, Rosie and specially Lisa you guys are really amazingly amazing. The help the support you guys provide is absolutely incredible. If there’s such an award for the best agency then Leaders are the winners.
Thank you for everything
7 July 2026
Unprompted review
Reply from Leaders - Harlow
Thank you for the fantastic review and for staying with us for several years. I'll be sure to pass your thanks on to Luke, George, Gemma, Olivia, Rosie, and Lisa- they will really appreciate it. Thanks again for choosing Leaders Harlow. Best regards, Chris Athanasiou Branch Manager Leaders– Harlow
Broken main door to my flat ,issue not resolved since 29/4/2026
I reported that my entrance door to my flat was broken and the door is not closing and nobody is helping me. The property is not secured . I don't even know whether l will ever get help or not. This is really bad and disheartening to be ignored like this.
29 April 2026
Unprompted review
Reply from Leaders - Harlow
Dear Siphomoyo,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Brilliant helpful advice and assistance…
Brilliant helpful advice and assistance from Lily Seymour, she listened to Me, she understood my needs, she identified the problem and found solutions, she acted to resolve all of my requirements in a professional manner. I am very grateful for her help and recommend her most highly…
Benjamin
28 April 2026
Unprompted review
Reply from Leaders - Harlow
Dear Customer 4
We greatly appreciate your 5-star review and the time you took to share your experience with Lily. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Regan Obourne is doing good been the…
Regan Obourne is doing good been the manager of my property 406 stations Road Westcliff on sea
27 January 2026
Unprompted review
Reply from Leaders - Harlow
Dear Jonathan
We greatly appreciate your 5-star review and the time you took to share your experience with Regan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
The team was really helpful
The team was really helpful, easy to reach out and get things sorted
Would like to mention Jamal Obeng, who was the team member in touch with since the viewing of the property. Has been very helpful
Thank you Jamal and the team.
12 May 2026
Unprompted review
Reply from Leaders - Harlow
Dear Ayman
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Jamal. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Luke Gallagher
Luke Gallagher, is the best inspector, very knowledgeable, very professional and very outstanding.
3 February 2026
Unprompted review
Reply from Leaders - Harlow
Dear Wilfannette
We greatly appreciate your 5-star review and the time you took to share your experience with Luke. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Property Inspector-Luke Gallagher
Luke Gallagher is the best property inspector. He is very professional. He is trying to adjust his working hours with my needs like tenant. He is always in time and very respectful with my property. Thank you very much, Luke!
Thanks to you, property inspection is stressless!
8 May 2026
Unprompted review
Reply from Leaders - Harlow
Dear Tatiana
We greatly appreciate your 5-star review and the time you took to share your experience with Luke. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Being a landlord I have delt with…
Being a landlord I have delt with leaders agency on a number of occasions over the years regarding my properties & I find them to be very professional & quick to respond to any questions or concerns I have Lilly Seymour has been very efficient in dealing with managing my properties & I would recommend this agency to anyone considering buying a property or being a landlord
7 May 2026
Unprompted review
Reply from Leaders - Harlow
Dear Stephen
We greatly appreciate your 5-star review and the time you took to share your experience with Lilly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Have rented through leaders for many…
Have rented through leaders for many years having two properties that have full management cover. Over the years I have used lily Seymour , who has been very professional and her follow up on all issues has been first class.
Keep up the good work lily for taking care of my properties and investment
1 January 2026
Unprompted review
Reply from Leaders - Harlow
Dear Colin
We greatly appreciate your 5-star review and the time you took to share your experience with Lily. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
5* for Luke
I was renting with leaders for about 6 years. And in that time my house visits were conducted by the lovely Luke Gallagher. Always punctual. Always polite. Always helpful. Made me feel very comfortable when in the house.
I no longer rent with Leaders, but I will definitely miss seeing Luke.
1 May 2026
Unprompted review
Reply from Leaders - Harlow
Dear Adele
We greatly appreciate your 5-star review and the time you took to share your experience with Luke. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
A happy team and always helps when…
A happy team and always helps when needed
1 April 2026
Unprompted review
Reply from Leaders - Harlow
Dear Andy Painter
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Leaders? Never again. Worst estate agency ever!
Have issue with Harlow Branch for over 2 months. On 12.01 we reported issues with bathroom. Water was leaking from under bathtub to fuse box located downstairs. Lisa from Harlow office wasn’t bother to help with issue at all. She is rude and very arrogant. Over past 2 months i recorded every phone call with her as every time i heard different story. We decided to move out as living in property without bathrooms is not possible this times.bathroom has been fixed after over 2 months of waiting time and only 1 day before we moved out. Lisa from Harlow office ignored my email and don’t come back to me with solution. Local council has been informed and they investigate it. TDS and Trading Standards will be informed in next stage as Leaders causing issue to refund deposit. At least Lisa from Harlow Branch causing issue. Source to phone calls records and footage recorded from Leaders Harlow office will show a scale of fraud. This will be published on 03.04.26 in BBC News.
31 March 2026
Unprompted review
Reply from Leaders - Harlow
Dear David D-P,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Reply from Leaders - Harlow
Dear Charity
We greatly appreciate your 5-star review and the time you took to share your experience with Jamal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great experience with leaders
Great experience with leaders would definitely recommend
17 February 2026
Unprompted review
Reply from Leaders - Harlow
Dear Natalie Singer, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Reply from Leaders - Harlow
Dear Onifade Olufunmilayo We greatly appreciate your 5-star review and the time you took to share your experience with Rosie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The issues which i had in the house…
The issues which i had in the house been sorted by your team, so far all the queries posted are rectified as early as possible.
20 November 2025
Unprompted review
Reply from Leaders - Harlow
Dear Mohamed Azarudeen M, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.