We contacted leaders as multiple issues were still apparent when moving into the property. Our initial property manager was uninterested and unhelpful, leading to us having a difficult time progress... See more
Company replied
Location
Switch location289-291 Deansgate, M3 4EN Manchester, GB
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See what reviewers are saying
LEADERS – The #1 Letting Agency for Stealing Your Deposit If you rent through Leaders, consider your deposit gone. This agency has made an art form of finding excuses to withhold money that is le... See more
Company replied
Alice was such an amazing help to me and my boyfriend for moving in to our first place together, she was constantly checking in and keeping us updated with everything! She was completely transparent... See more
Company replied
Had a really great experience with Leaders last week when property hunting for my daughter. The young man that gave us our view was friendly, funny and very professional in conducting the house tour.... See more
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Company details
About Leaders - Manchester
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
289-291 Deansgate, M3 4EN, Manchester, United Kingdom
3.4
Average
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Reply from Leaders - Manchester
Dear Bianca Roman,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Went above and beyond
Thank you so much to James in the Manchester branch who was so brilliant helping us with our new apartment. Nothing was too much trouble. Would definitely recommend them to anyone.
13 June 2022
Unprompted review
Reply from Leaders - Manchester
Dear Caroline,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Leaders were great
Leaders were great, took the time to satisfy my needs. But what took it to the next level was Dom's amazing attention to detail. We were left feeling completely fulfilled.
10 June 2022
Unprompted review
Reply from Leaders - Manchester
Dear David,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Couldn't fault the service
Couldn't fault the service from Leaders, very professional and efficient. Dom was excellent and courteous throughout. Thanks Leaders
10 June 2022
Unprompted review
Reply from Leaders - Manchester
Dear Simon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
We recently used Leaders and I can’t…
We recently used Leaders and I can’t recommend them enough. Ashley came to value one of our properties. He was very knowledgeable and very professional in all the dealings we had with him. We will definitely use him again. Thank you.
9 June 2022
Unprompted review
Reply from Leaders - Manchester
Dear Graham,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Very professional valuation service
Very professional service and valuation from Ash Cooke. Highly recommend using this company!
8 June 2022
Unprompted review
Reply from Leaders - Manchester
Dear Joanne,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Great service
A very good experience throughout. I spoke to Lilli-rose on the phone regarding looking for a property she was extremely polite and helpful and had a great answer for every question or worry i had. Definitely recommend.
8 June 2022
Unprompted review
Reply from Leaders - Manchester
Dear Danielle,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Great Service
Can’t thank Jack and the team enough for all their help moving in recently. Seamless process throughout and any issues dealt with straight away. 100% recommend.
8 June 2022
Unprompted review
Reply from Leaders - Manchester
Dear Nat,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Leaders in lettings
I believe that Leaders are great letting agencies and their properties are very well presented. Holly Jackson, Leaders letting Negotiator, made sure to understand all my requirements carefully from our first interaction and she has been cooperative and professional. I would highly recommend them.
1 June 2022
Unprompted review
Reply from Leaders - Manchester
Dear Adel,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Great service from Dom helping us find…
Great service from Dom helping us find a property. Nothing was too much trouble and what could of been a stressful experience went exceptionally smoothly
31 May 2022
Unprompted review
Reply from Leaders - Manchester
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Holly has been really helpful helping…
Holly has been really helpful helping us look for properties and arranged viewings for us, the communication from the branch as a whole has been excellent keeping us upto date at every stage.
31 May 2022
Unprompted review
Reply from Leaders - Manchester
Dear Nathan,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Professional makes value
I'm happy with my experience with Leaders. Especially the service of Ashley Cooke, letting valuer from Manchester branch. He is professional and patient. Not merely handling the entire procedure of transfer letting agency, but also give me valuable suggestion when unexpected problem happened. He is responsible and keep update the progress by what's app. I'm definitely recommend Leaders and Ash to my friends.
14 March 2022
Unprompted review
Reply from Leaders - Manchester
Dear Mollis,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic service
I’ve been in email communications with Ashley Cooke from the deansgate branch for a few months for my new property which can complete in the new year. I just want to say what a unbelievable service he’s given so far. Every question answered and no stone left unturned. Usually with other companies I’ve had to wait a week before even getting a response but Ashley is very quick and precise which has definitely exceeded my expectations!
27 November 2021
Unprompted review
Reply from Leaders - Manchester
Dear ....,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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