We’ve been renting in Reigate for over two years and Chloe at Leaders has been a fantastic property manager throughout. She is very responsive, gets things done and is always cheerful and polite. She... See more
Location
Switch location4 Bell Street, RH2 7BG Reigate, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chloe has been incredibly professional, kind and patient throughout my tenancy. She handled my situation regarding an early tenancy agreement with my landlord with so much respect and understandi... See more
I have a rental flat in Reigate, Surrey, managed through Leaders. While I do have some general frustrations with the agency—particularly their constant attempts to increase commission fees—I want... See more
We’ve had a really positive experience with Leaders in Reigate, and Chloe has been particularly helpful throughout. She is friendly, professional, approachable and always responds promptly to any qu... See more
Company details
About Leaders - Reigate
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company

- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
4 Bell Street, RH2 7BG, Reigate, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We’ve had a really positive experience…
We’ve had a really positive experience with Leaders in Reigate, and Chloe has been particularly helpful throughout. She is friendly, professional, approachable and always responds promptly to any queries. Communication has been clear and efficient, and she has made everything much easier to manage.
Thank you, Chloe, for all your help and support — it’s very much appreciated. Highly recommended!
Reigate, flat for rent
I have a rental flat in Reigate, Surrey, managed through Leaders. While I do have some general frustrations with the agency—particularly their constant attempts to increase commission fees—I want to give full credit where it's due to Chloe, who is my Property Manager.
Whenever I have needed to reach out to her, she has responded incredibly quickly and dealt with my queries in a highly diligent and professional manner. She is efficient, clear in her communication, and genuinely helpful. It is a real relief to have her as my Property Manager because I know I can rely on her to sort things out promptly.
If you are dealing with Leaders, definitely ask for Chloe—she is a true asset to their team and makes the whole management process much smoother.
Chloe has been incredibly professional
Chloe has been incredibly professional, kind and patient throughout my tenancy. She handled my situation regarding an early tenancy agreement with my landlord with so much respect and understanding. Even though we weren’t ultimately able to resolve the situation, Chloe remained professional, patient and helpful throughout the process. I really appreciated the way she communicated with me and made me feel listened to. She’s a credit to the property management team and I would happily recommend her.
I personally will give her 5 star review.
Alexandra Tinko
Former tenant
139 Blackborough Road
RH27DA
Great property manager - Chloe at Leaders
We’ve been renting in Reigate for over two years and Chloe at Leaders has been a fantastic property manager throughout. She is very responsive, gets things done and is always cheerful and polite. She has been particularly helpful when we’ve had urgent issues to resolve. Thanks Chloe!
Leaders Review
Excellent support throughout our tenancy. Responsive and always on hand to provide support for any issues (which occurred rarely!) or questions. In particular our property manager Chloe has always been very responsive and knowledgeable!
Good response to customers.
Communication
Leaders always contacts you when there are important appointments. Commuication has been good with leaders. They generally get back to you when you contact them about important issues although they have been slow on a couple of occasions.

Reply from Leaders - Reigate
I just want to say a massive thank you…
I just want to say a massive thank you to Chloe Keeping for solving a little problem I had really quickly and was really eager to help me. Since being with leaders for the last few months it's been a pleasant experience and never got anything bad to say 😊

Reply from Leaders - Reigate
My move has been finalized and I’d like…
My move has been finalized and I’d like to give a big thank you to Ellie who supported me every step of the way. Finalizing the paperwork was complicated by the change in the law. Ellie took an active role in resolving the issues to make it happen. She was also very patient and a pleasure to deal with. I really appreciated this type of interaction, which made the move so much easier. I highly recommend Ellie and thank you once again.
Kind regards,
VANDANNA.

Reply from Leaders - Reigate
Really great experience with Leaders
Really great experience with Leaders. The team was super helpful, responsive, and professional throughout the whole process of renting the house. They made everything easy and stress-free, always ready to answer any questions.
Would definitely recommend them to anyone looking for a reliable agency. Thanks again for all your help!

Reply from Leaders - Reigate
Leaders experience
My partner and I have had a great experience with Leaders, Ellie has been really helpful and responds very promptly to any questions we may have!

Reply from Leaders - Reigate
Great experience
Property management by Chloe has been efficient and responsive, making the renting process smooth. Communication is clear, and maintenance requests are handled in a timely manner, though occasional delays can occur. Overall, the experience has been positive and professional.

Reply from Leaders - Reigate
I was supported in a very effective…
I was supported in a very effective way, the team Ellie and Sam were very helpful and transparent throughout the process.

Reply from Leaders - Reigate
Great property management from Chloe at Leaders Reigate
We currently rent with Leaders in Reigate and Chloe our property manager has been brilliant throughout. She is very responsive and friendly and has worked with our landlord to fix any problems as quickly as possible. When we’ve had urgent issues Chloe has gone out of her way to get things sorted. Thanks Chloe!

Reply from Leaders - Reigate
Service from Leaders Reigate
Chloe has been our property manager for some time now and during this period we have had occasions to involve her with change of tenants, late payments of rent, obtaining increases in rental amounts and various necessary maintenance jobs and statutory requirements. In all of our dealings, we have found Chloe excellent, efficient, gets back to you when she says she will and hugely helpful and friendly.

Reply from Leaders - Reigate
Since Chloe became Property Maintenance…
Since Chloe became Property Maintenance Manager, communication has improved significantly. She responds promptly to any faults reported and ensures issues are handled efficiently and professionally. Chloe has shown excellent knowledge and a strong understanding of how to run and maintain the property to a high standard. Her proactive approach and reliability truly make a difference. Highly recommended!

Reply from Leaders - Reigate
Property managed through Leaders
I have been working with Chloe since starting renting my property with Leaders and I find her to be very professional and quick to deal with any queries that I may have. I am pleased with how my property is being managed by Leaders.

Reply from Leaders - Reigate
Chloe has been very helpful
Chloe has been very helpful
There have been some maintenance problems which she has promptly dealt with. In addition, there have been a couple of late payments of the rent. She has contacted the tenant and the matter was quickly resolved

Reply from Leaders - Reigate
Leaders Review
Chloe has been an excellent property manager during our tenancy. She is always quick to respond!

Reply from Leaders - Reigate
Wonderful Property Manager
Our Property Manager Chloe is absolutely wonderful! She’s quick to respond to any queries and doesn’t leave us hanging like all our past managers. A very pleasant lady to communicate with- we hope Chloe is around for the duration of our tenancy ⭐️

Reply from Leaders - Reigate
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







