Great experience. When I was looking for a house. Leaders team was spot on especially James. It was his attitude that made me pick the house then I met Tina, then met my landlord. Who meets their l... See more
Location
Switch location86-88 The Street, BN16 3NJ Rustington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Courtney was very professional and super helpful regarding our moving out date being changed. She resolved our concerns and worries very quickly and we can't thank her enough. She is a credit to leade... See more
Company replied
My consultant name James has been a wonderful client and very unique in his business line
Company replied
Have much appreciated the friendly, helpful and patient staff who have supported us through the rental process.
Company replied
Company details
About Leaders - Rustington
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
86-88 The Street, BN16 3NJ, Rustington, United Kingdom
4.0
Great
4 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience. When I was looking for a house. Leaders team was spot on especially James. It was his attitude that made me pick the house then I met Tina, then met my landlord. Who meets their landlord even before taking the house. Who does that?. Very nice. Very impressive. Very patience. Am happy being your tenant.
10 October 2025
Unprompted review
My consultant name James has been a…he an asset to the organization.
My consultant name James has been a wonderful client and very unique in his business line
23 April 2026
Unprompted review
Reply from Leaders - Rustington
Dear Geoffrey
We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Professional service
Courtney was very professional and super helpful regarding our moving out date being changed. She resolved our concerns and worries very quickly and we can't thank her enough. She is a credit to leaders in rustington. Thank you Courtney
20 August 2025
Unprompted review
Reply from Leaders - Rustington
Dear Danny Wood
We greatly appreciate your 5-star review and the time you took to share your experience with Courtney. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great Customer Service
Have much appreciated the friendly, helpful and patient staff who have supported us through the rental process.
16 February 2022
Unprompted review
Reply from Leaders - Rustington
Dear Karen,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.