Leaders - Worcester Reviews 

236
•
TrustScore 4.5 out of 5

4.7

31 Foregate Street, WR1 1EE Worcester, GB

•

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Rated 5 out of 5 stars

I have renting out in Worcester since the late 1980's and the most important aspect is the person who is the interface between the Renter (my customer) and myself (the Seller). Living far away means I... See more

Rated 5 out of 5 stars

I have been letting my flat through Leaders for many years. My account manager is Tierney Sutton. Over the years Tierney has always been very helpful and goes above and beyond my expectations, is al... See more

Rated 5 out of 5 stars

I have not had any issues whilst renting a property from Leaders. Madeleine Cornes is my Property Manager. I have always received a fast response to any queries i have, an excellent and professional s... See more

Rated 3 out of 5 stars

At the moment my experience is very bad as the tennant I paid them to find, has let s down, couldnt pay as he has universal credit which had changed his date. He eventually paid 5 days late and I can'... See more

Company replied


Company details

  1. Estate Agent
  2. also in
  3. Property Investment
  4. Property Rental Agency
  5. Property Surveyor
  6. Property valuer

About Leaders - Worcester

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 31 Foregate Street, WR1 1EE, Worcester, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

236 reviews

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Replied to 95% of negative reviews

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4.7

All reviews

(236)

2,526 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Lewis

I have been dealing with Lewis Langdell with my property requirements and he is always efficient, pleasant and informative. I never worry when having to contact Leaders as I know Lewis will always help.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Was in a spot of bother and contacted…

Was in a spot of bother and contacted Leaders today. Lewis Langdell contacted me immediately and sorted the situation the same day, while i was at work!
I am just so impressed with the excellent customer service and communication as always with Leaders.
I highly recommend them as a letting agency

24 August 2023
Unprompted review
Rated 1 out of 5 stars

Asked for the property to be decorated…

Asked for the property to be decorated after living there for 10 years and very little work being done. They won't be renewing my tenancy.

11 July 2023
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Lisa,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Sue Carter

Sue Carter has been amazing throughout the process of us moving, she was always in touch whenever we needed and kept us informed of everything happening throughout the chain. We can't thank her enough for taking some of the stress away from the whole experience.

26 May 2023
Unprompted review
Rated 3 out of 5 stars

Leaders Worcester Branch

We rented a property in Worcester for 10 months from Leaders. It was the first time the property had been on the rental market through Leaders and to be honest it was pretty disgustingly dirty when we moved in and needed a damn good clean. We had various maintenance issues with the property that were resolved reasonably quickly once reported. Sadly we have had a little stress trying to get our deposit back from them due to a few deductions but nothing too major. What I would advise is you get everything dotted and crossed in writing from them because we asked for an additional couple of days to move out over a weekend and then got charged for them at the deposit refund stage after believing this had been waivered. Some of there staff weren't very helpful at all over the last 10 months however I must sing the praises of Lewis Langdell (Property Manager). I've been dealing with him the last few days and he is very punctual, polite and a credit to Leaders. If you're thinking of renting through the Worcester Branch I hope you get him as your point of contact because he is very professional and will definitely help you out.

19 April 2023
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Craig Merrell, thank you for taking the time to leave us feedback about your experience with us.

Rated 1 out of 5 stars

Would not use them again for renting

15 March 2023
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Kathleen Tandy,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 4 out of 5 stars

I have been dealing with the Worcester…

I have been dealing with the Worcester branch and found them helpful and co-operative as a landlord.

23 March 2023
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Elizabeth

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

I have always had a great experience…

I have always had a great experience with Leaders and recently with my property manager Thea Meek who has been really helpful resolving an issue.

16 February 2023
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Matt

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Property Management Worcester

Thea Meek in Property Management at the Worcester branch has been a breath of fresh air to work with. Promptly responding to all communication. She is so polite, thorough and gets things actioned for you.

14 February 2023
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Dave

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Tierney Sutton

Known Tierney for the last twelve months, I find her very approachable when dealing with any issues regarding landlords and tenants.
Always goes the extra mile to ensure both landlords and tenants remain happy.

Simon Read

1 February 2023
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Simon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders are the best

Leaders are the best. There are available throughout your tenancy whenever you need help. I salute you guys!

25 January 2023
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Isau

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Efficiency

Aimee is very efficient on attending to queries.

16 January 2023
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Olivia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent member of staff: Tierney Sutton…

I have rented via Leaders for 11 years now, so though I’ve seen a pretty regular turn over of staff! Finally having an excellent member to deal with like Tierney Sutton, who gets things sorted ASAP?! It makes being a tenant a hell of a lot easier; it has certainly restored my faith dealing with Tierney, as I know I’m really being listened to and not ignored 😁

8 September 2022
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Claire,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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