Leafy Life Reviews 84

Mature plants in fantastic condition.

Unfortunately, I had a very bad experience with this service. I ordered the plant box for 70 EUR for a friends bday. We agreed on the postponed delivery date (Saturday) and everything was good, they had more than a week for the organization. The delivery address was organized directly to my friend's house. The day before delivery I get a message from the service that plants will be delivered tomorrow (Saturday )and I’ll get the tracking code later. But I didn’t get a tracking code that day or any other day. Parcel also was not delivered on Saturday. When I contacted the company they had zero information about my delivery and had to ask post nl about it. It seems strange to me that they give their plants to the post without any tracking information, I was sure that sending gets the tracking code the minute the post gets it.
On Monday I got a message from the company that post nl mixed up dates and the delivery will be on Tuesday, but nothing happened on Tuesday. So I asked for a refund because this situation is not under control. Unfortunately, we have not agreed on the refund yet.
Why I asked for a refund:
I have zero proof that the box was sent,
Even if plants were sent, I don’t believe they might be in good condition after such bad delivery,
I don’t see any activity from the company to solve this situation as soon as possible.
As it was a gift I am especially sad about this situation. I asked my friend to wait 2 times for nothing and probably if the plans come one day they will be in bad condition, so she will have to organize the sending back to the company. What a terrible gift it is!
I understand that company might be a victim of terrible post nl service, but this is the company responsible, not the customer.
I’m very sad and disappointed about everything that happened.

UPDATE:
My friend finally got her present after 5 days of delay. The plants were fine, which was a good surprise. The plants are in good shape and look nice as I can see from the pictures. But I still cannot say that I enjoyed the way of solving this sensitive problem.
I change the rating to 3 stars from 1.

Have ordered 3 plants including Stromanthe Triostar
but instead of Stromanthe Triostar I was sent Magicstar. It was already a red flag. Reading online I realised that it was a common case that sellers sell Magicstar as Stromanthe Triostar, as it is a cheaper plant. Also out of 3 plants only this plant had no name tag when it arrived... I contacted the shop and Diana was super quick offering a voucher as a sorry. But problems were not over - I cannot use this voucher as the minimum order applies (30 EUR) and I have to pay a delivery fee of 6 EUR one more time! So basically it is like saying: 'Oh we are sorry, here is your free present but to get it you need to pay us another 16 EUR'. So my overall result: a wrong plant and I need to pay another 16 EUR to get a correct one - really bad experience!

Perfect! Nice plants, quick and great service. I ordered the wrong plant, and got a refund immediately. After that I immediately ordered a different plant. Very happy with the great service. Definitely ordering more plants from leafy-life.com in the future, I'm a huge fan!

Even though DPD really messed up, Diana's service was great! She responded fast and went through a lot of trouble to get the plants to me (she had to send them three times, twice with DPD and the third time with PostNL). Really happy with the plants now they've finally arrived!

I had a lovely experience with Leafy Life. The plants arrived super fast and very well packed. They were all very beautiful and healthy! Thanks a lot, Diana!

The plants were lovely! They were well packed and came in perfect condition.

I am very happy with my order, plants are beautiful and healthy, shipping was super fast and I loved personalised, hand-written note! <3 The website works perfectly, I really appritiated the fact, that there are few different plant-boxes to choose from and finding right one that is safe for my cats couldn't be easier! Would deffinitely reccomend, will deffinitely come back for more!

Very beautiful plants, great shipping and safe packaging. You do a great job! I will definitely order a few more plants from you.

Everything went well: website, order, delivery, packaging. Also I didn't need to make an account, but could just order.
It's very convenient you can buy a fitting outer pot as well and I love the preview on the website.
Delivery was fast and I like the little stickers and card that came with it. Nice personal touch.

Plants arrived on time and in perfect conditions, super cute. Totally worth it for the price!

The plants arrived nicely packaged with protective paper around it but thankfully no plastic. Some were a tiny bit damaged, like some bent leaves, but this can be due to the transport. There was a nice card and some cute stickers in the package as well, which I loved. The plants are doing well and getting some new leaves. The instructions on the website are clear and easy for beginners. I already gave all of them silly names and places in my new apartment, which looks much livelier now. An overall very pleasant experience!

I totally love the smal baby plants! Thank you so much. The package was perfect and the smal personal note was so lovely!

I ordered a Maranta and I was so happy with it. The delivery was perfect. No damage to the plant whatsoever. It is still alive and healthy. Would definitely order from here soon.

Cute and safely packed up plants, quick shipping! The customer service is very friendly and professional. I have already ordered 3 times here, first time there was some trouble with the delivery (local DPD issues in Berlin), so the plant spent 6 days in a box, nevertheless thanks to Dianas tips it survived and is thriving at the moment. Other 2 orders arrived trouble-free in good condition.
Also love the personal touch with the hand-written note and the amazing plant-stickers.

I had a great experience purchasing from this shop. First, I love the questionnaire and that there's a category for pet-friendly plants. This made it really easy to filter quickly. Shipping was super fast and the plants were packed really well and had no damage from transport. They looked happy and healthy and still do now, two weeks later. I have no complaints :)

A very nice and fast responding seller. Even with some issues at logistics - Diana sent a refund in form of new Baby plants, gave me tips for the plants and really seemed to care about having a nice and helpful customer service. Would recommend her business any time.

The delivery was very fast and came with a cute handwritten postcard. Made me definetly smile! I give you only 4 stars instead of 5 because the soil was way too dry and I had to repot immediately.

A very pleasant experience. Reliable product image. Fast and secure delivery.

I can only recommend.