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Rated 1 out of 5 stars

Not recommended at all for A Level. No replies from tutor after weeks, only communication through chatline with office staff. Wrong book recommended by them and they let us know 4 weeks out from exam... See more

Company replied

Rated 5 out of 5 stars

Very impressed so far. We signed up just two days ago, everything was set up and available very quickly. The tutor has contacted my son and also responded to my introduction email the same morning. C... See more

Rated 5 out of 5 stars

I finished my A Level Computer Science course this year and because exams were cancelled, Learn Now carried out mock exams and put my predicted grades forward for me. I was really worried but they put... See more

Rated 5 out of 5 stars

Enrolled on Maths Level 2 because I didn't complete this at school and always regretted it. In all honestly I didn't think I was going to be able to complete this course as I failed the first few u... See more

Company details

  1. Education & Training

Information provided by various external sources

Distance Learning College


Contact info

4.1

Great

TrustScore 4 out of 5

68 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Poor in every aspect.

3 September 2020
Unprompted review
Learnnow logo

Reply from Learnnow

Hi Kirstie

Thank you for your review.

Perhaps you can contact us and provide us with more details as we are unable to trace you as a student. We can then address your issues.

Rated 5 out of 5 stars

So far so good

Very impressed so far. We signed up just two days ago, everything was set up and available very quickly. The tutor has contacted my son and also responded to my introduction email the same morning. Customer services responded to a log in query within a few hours.
A quick look at the course material, it seems high quality. I feel we are in good hands. IGCSE Computer Science Course

20 March 2020
Unprompted review
Rated 5 out of 5 stars

Splendid College

Splendid College. I have passed my A Levels and I couldn't of done it without the assistance of my guide. I accomplished my objective evaluations and I am currently at University. Much obliged to you!

23 February 2020
Unprompted review
Rated 1 out of 5 stars

Edited but still factual

I will try again! this is now my 4th time of rewriting my review to make it acceptable to Learnnow. Would you believe that Learnnow are monitoring my review and censoring out the bits they don't like! How arrogant is that! My last attempts have been removed because I used words they didn't like! I'm not even allowed to mention specific words unless it's been to a court of law and proven. I can't yet tell you that what I thought I was buying was not the service I received because I'm still having conversations with Trading Standards and we haven't been to court yet.
Please beware and ask questions before making Payment, the recipt I got was not for the course I purchased. You will not get your money back without a fight even if you request it during the cancellation period. It is very unusual customer service from a company who claim that ‘nothing is too much trouble!’ So make sure you know what you are buying because it is NOT obvious. I am very disappointed with the attitude, the service, the substituted product, the general lack of courtesy and customer service that I received from this company. Now they claim that I was not in the cancellation period because apparently they ‘do not offer paper based courses and do not cancel on-line courses. I did complete an on-line assessment because I tried to make it work but I would never have knowingly bought an on-line course.

13 November 2019
Unprompted review
Learnnow logo

Reply from Learnnow

Thank you for submitting your review and we would just like to confirm that we do not censor the reviews, it is up to trustpilot to make an informed decision and they decided that your review was not appropriate.

I believe your issue has been that you thought you were enrolling on a paper based course. However, your confirmation email stated “online” course; you were provided with logins, you logged onto the course, you completed the assessments and then continued with the course, all online. It was after that you informed us that you thought it was a paper based course and did not want to continue. You were not in your cancellation period.

Rated 5 out of 5 stars

I passed!!

I passed!!! Thanks so much for your patience and being so kind! So so happy!!! Will use you guys again

27 June 2019
Unprompted review
Rated 5 out of 5 stars

Completed my functional skills maths…

Completed my functional skills maths with this company and I would definitely use them again.

19 March 2019
Unprompted review
Learnnow logo

Reply from Learnnow

Thank you for taking the time to write this review and we are happy to hear that you are pleased with your Functional Skills Maths course.

Kind regards
Student Services

Rated 1 out of 5 stars

Avoid Avoid Avoid!!!!!

I bought english functional skills level 2 course from this provider in September. Materials provided are useless and does not help with exam. When you buy a course its says that you are supported by tutor but when asked for help I was turned down. Its is a rip off to charge of all this money and not be able to achieve anything. I had to buy my own materials and learn from google. When asked for a refund my emails were ignored. Which professional company does this. Its is a waste of time and money.

4 March 2019
Unprompted review
Learnnow logo

Reply from Learnnow

Thank you for your review and we are sorry to hear that you are not happy with our services.

On checking our records we can see that you have fully completed your course and were advised to complete more practice exam papers and book your exam on 8th February.

We provided you with the information to book your exam and sent you more practice exam papers but you chose not to book your exam or complete these papers.

We have also checked our history and can see that all of your questions have been answered and you have never been refused any help. In fact your Tutor is still awaiting responses to emails that were sent to you.

This review does surprise us, especially as you have only just asked for a refund at this late date and we will contact you to discuss any genuine concerns you may have.

Rated 5 out of 5 stars

Managed to complete my 3 A Levels…

Managed to complete my 3 A Levels working at my own speed & a lot quicker than if I were at college. Personally, I found the tutors feedback and flexible learning a lot better than if I was at college. Thanks again!

14 January 2019
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

I joined Learnnow in September, like most because of the positive reviews and because I was certain that I would find a lot more help on the website than in my local college. However, that was not the case.
The first month was smooth enough, I got replies to my questions within the 2 day period and my tutor did explain things relatively well, but somewhere along the second month my replies got slower. It got to a point so bad that I had to compile all of the questions I had sent before that were still not answered into one long email. I got a reply back a couple days after responding to my queries. In this reply they promised "I believe, as you work through your courses, everything will come together and you will be more than happy with the outcome. We will try to do everything in our power to ensure that this is the case." I gave them the benefit of the doubt and decided to keep my tutor and carry on. This was two months ago. And whilst the responses improved for about two weeks they then began to deteriorate once again. I contacted and asked whether my portal was down again as that was the excuse they gave before hand, but I was recieving my messages week/s later.

My main annoyance aside from that mess, was with the fact that none of the materials they provide are remotely helpful for anyone smart enough to use the internet. They're all free resources that have been posted on other websites and nothing is their own. I wouldn't mind if it were all premium resources from other websites, but full documents that have been posted for free? It's ridiculous. You pay almost £400 per subject, get free resources that you could literally get a hold of in a few seconds, a few assingments and extremely late responses over the most simplest of questions. I honestly have no idea how this site is still up and running and how it is even claiming to be worth the money.

In conclusion: international a level students avoid this website.

18 December 2018
Unprompted review
Learnnow logo

Reply from Learnnow

Thank you for your review, unfortunately this review is not an accurate representation of the facts.

Rated 1 out of 5 stars

I went for learnnow.org because of all…

I went for learnnow.org because of all the great reviews I read here and elsewhere. My experience however wasn't good. I had to nag them to get some feedback on two seperate occassions. The first time they took ages getting back to me and tried to blame technical issues. So I let it pass and gave them the benefit of the doubt. Then two months went by with no feedback, I nagged again and finally they responded. Their policy says up to two weeks. I was fed up and asked repeatedly for a refund but they just ignored me and keep saying the feedback was there now.
It is my son who uses it and he doesn't see the point if they aren't going to bother to get back to him and just screw him over. Does he wait after submitting a worksheet for two months to get feedback before doing any more work?? Is it a trick to get people to pay up and then give up?? So disappointed. Take your business elsewhere

19 March 2018
Unprompted review
Learnnow logo

Reply from Learnnow

Thank you for bringing this to our attention. Unfortunately we cannot find your information to respond to you directly. Perhaps you could contact us in order that we can look into this further for you.

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