Lease End Reviews 1,983

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant and efficient. Many people highlight the exceptional service, noting how simple and fast the process was, often exceeding expectations with better rates and deals. The user experience is consistently described as easy, seamless, and stress-free, with many appreciating not having to deal with dealerships. However, some customers also noted issues with communication and professionalism. A few people reported difficulties reaching staff after a transaction was completed, and some experienced aggressive sales tactics or rudeness from representatives. There were also instances where customers felt the process was disorganized or that specific information, like mileage requirements for a buyout quote, was not clearly explained.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, professionalism, and... See more

Service

Reviewers express satisfaction with the service, highlighting its efficiency and ease. Many customers praise... See more

User experience

Clients share positive opinions on user experience, with many describing the process as easy, seamless, and... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the helpfulness and... See more

Price

Users describe positive interactions with price, often highlighting competitive interest rates and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initiated contact upon receiving a direct mail advertisement. The credit app process was simple - just a few questions over the phone. The Financial Specialist, Dean D., promptly found a reasonabl... See more

Rated 5 out of 5 stars

Very efficient and focused business operation. My entire transaction was completed with a few hours. The only small negative issue I had was a "hard sell" on extras, such as an expensive vehicle serv... See more

Rated 5 out of 5 stars

For anyone who has NOT been through this lease buyout process, I was impressed with how simple it was. I have to give a shout out to Cameron Clark, the agent who helped me through everything. Granted... See more

Rated 5 out of 5 stars

Matthew from Lease End made this experience very easy! He answered all our questions and went the extra mile to get us the best rate and payment! I would definitely recommend Them for anyone looking t... See more


Company details

  1. Car finance and loan company

Written by the company

Lease End’s mission is to empower auto lease owners with the technology to easily exit their lease. We know end-of-lease decisions can be stressful and complex, so we've found a way to simplify the process for lease owners. We provide the expert tools and advisory services to help lease owners make a quick and informed decision about ending their car lease, and we assist them with the entire process. Lease owners can buy out their lease and keep their car, all without ever stepping foot into a dealership. We help customers unlock the equity they've earned in their leased car, and whatever end-of-lease option they choose, we ensure the entire transaction is easy, quick and completely stress-free. It's the easiest way to end your lease and keep your car.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Replied to 53% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Ashley was helpful

Ashley was helpful, resourceful, & provided just the right amount of follow-up without being intrusive.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

It doesn't get much simpler than using…

It doesn't get much simpler than using Lease End. 15 minutes or less on the phone and they will have you on your way. Not much to do but send a couple photos and sign a couple docs. Super fast and didnt have to deal with going back down to the dealership.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I was weary of using Lease End, but ended up highly impressed with them. They handled every aspect, explained things in detail and in layman's terms. 2 quick phone calls and my lease end was taken care of. They found a good rate and everything is done or being taken care of. I can breathe easier knowing they are on top of things. No complaints at all.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

LeaseEnd, Helpful, Quick, Easy

Every LeaseEnd rep I spoke to was very polite and knowledgeable. Process was easy and simple. I was pretty busy with work and they were very helpful to accommodate my schedule.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

I would warn potential clients caveat emptor!!

I would warn potential clients caveat emptor. I was contacted by an agent after filling out a questionnaire on social media. I spoke with the gentleman several times regarding the procedures they employ in successfully obtaining a lease end buyout of my car. I inquired about how they acquired information about my credit, whether it was a soft pull or a hard pull from the credit agencies. I was assured that the credit inquiries were soft pulls and that there was a fair credit reporting act that protects the consumer when for instance, shopping for a car you go to many dealerships and that after 45 days they combine all the credit inquiries into one report. I was also assured that they do all the legwork for you in finding out what the payoff is on the car by contacting several different banks and lenders to find out the best deal that they can get for you. I asked if I would be contacted by any of these banks or agencies and they said no. Well for starters there were four hard pulls on my credit and I was contacted by two lenders asking me if I was interested in buying out my lease. I will be reporting this to the appropriate agency.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Dean was helpful and professional

Dean was helpful and professional, really smooth transaction quick and headache free would recommend anyone who wants to buyout their lease or refinance their car. Great experience. You'll be happy!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Matthew from Lease End made this…

Matthew from Lease End made this experience very easy! He answered all our questions and went the extra mile to get us the best rate and payment! I would definitely recommend Them for anyone looking to buy out their leased vehicle! 👍🏻👍🏻

31 March 2026
Unprompted review
Rated 5 out of 5 stars

PERSONABLE AND TRANSPARENT!

I had the pleasure of working with Julie. Julie was absolutely amazing to work with. She wasn't aggressive in any capacity and genuinely cared about my situation and what was best for me.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Julie Anderson and she…

I worked with Julie Anderson and she was absolutely amazing! I have a 2023 Subaru Outback. I have leased Outbacks since 2016 and yes it was nice getting a new vehicle every 3 years, but I'm ready to buy mine out and stop the leasing. Julie was so kind, smart, and informative. She explained the process with ease and I could honestly bet she was smiling the whole time because I could tell by the tone of her voice- so kind and friendly. The process literally was quick and done all over the phone and their website. All in the comforts of my home, didn't have to go back to the dealership and deal with the pushy aggressive salesman. 100% would recommend if you're considering buying out your lease vehicle. And if you can request Julie Anderson, do it! Thank you, Julie Anderson

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy Process

Everyone that text/emailed me was very helpful. Dean followed up with all of the paperwork and made it a very easy process.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience working with lease end. MUCH better than going to the dealership where they just want to increase your cost as high as possible. Alishia was the representative who helped me get a deal that fit my budget and current circumstance. I cannot thank her enough. She took a load of stress and worry off my mind.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant

Pleasant, knowledgeable people from start to finish. You’ve taken all the wasted time and hassle out of purchasing a car.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Alishia was the most helpful agent ever

Alishia was the most helpful agent i have ever experienced! She has a very thorough understanding of everything she was talking about and the entire process took less than a day! It was beyond seemless and she was extremely accommodating to my schedule!!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Working with lease end was amazing

Working with lease end was amazing. Dean you are the rock star of auto finance. Absolutely amazing service and fast with no dealerships. I am not big on doing reviews but for this Absolutely. Don't wait contact them if u want to keep your vehicle i will continue doing business with them in the future.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Convenient, seamless, quick

Seamless, easy, quick, transparent. I could go on and on about this process. Had another buyout option through a dealership on my leased car and the offer from Lease End was way better. The ability to communicate through text and couple phone calls made the process so convenient. Would highly recommend to anyone who leases and is looking to buyout their vehicle. Melissa and Brynne were super friendly and helpful answering any questions in a timely manner.

26 March 2026
Unprompted review

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