LeasePlan Sverige AB Reviews 

What a shame LeasePlan, no service!
If you have an interim solution and receive a temporary lease car because you are waiting for your ordered and late delivered definitive car, you can still expect it to be in line with the level you ordered, but that is where the first disappointment comes. Completely different level of car.

In addition, the car has a defective car key, the battery is empty after a day and the car will no longer start, disappointment number 2.

Disappointment number 3: a navigation that has not been updated since 2020 and does not have live traffic information. Very 'handy' if you want to show up at your appointments and therefore still have to work with your own navigation.

And finally disappointment 4: No parking disc, an almost illegible and crumpled instruction booklet.

It's 2024 Leaseplan, you should be ashamed of this lousy service!

Remote purchase of car.

I purchased car remotely last April. Talked about the car on the phone with sales person and it was said to be in good condition without scratches. Paid the car and travelled to pick it up. When checking the car, I found scratches all over the car (roof, back, front, both sides). Sales person said that it is in good condition and when showing the scratches he said it's normal condition. However, I've made long trip to pick up the car and decided to take it anyway with marginal refund from the car shop (5000SEK).

The refund that was said to be arranged in couple of days, took 2 months to be sent to me. The poor sales guy did not receive any support from organization, but continued lying about the process etc. Sales person did not answer calls, only SMS and email was ok for him.

Cannot recommend remote purchase from this dealer.

Great service from Jimmy! Well done

Horribly incompetent and greedy company. They price gouge when you return the car using an "independent" reviewer (whom they pay millions per year) to claim normal wear and tear is exceptional "damage" to the car. They charged me 8000 for a charging cable that was actually in the car! And, only costs 1700 on Amazon (same cable).

LeasePlan is the absolute worst possible option to get a car in Sweden. They add no value and are only greedy middle-men. You will regret becoming their customer.

Really bad customer service. Confusing answers. Not even the death of my husband (the owner of the company that leased the car) that no longer exists made them cancel for free an order he signed. Now I sit with cancellation fees confusing bills that make no sense. My husband leased for over 8 years with them. Really disappointed in their lack of service. Totally the wrong company to lease with.

Very bad and unprofessionel handling of cases and no response on emails or questions.
Nice talk on the phone but no solution.
They claim additional payment even after clear agreement on email and phone, and when we object, no response.
The whole return and ending of 3 years leasing was totally caos and had to spend months pn emails and phone to try and get them to understand we did not accept what they was claiming from us, and we were right but they just want money and do not care about custemors, rights, fair treatment or service.

WORSE LEASING COMPANY EVER AVOID AT ALL COSTS. WE ARE AT THE END OF OUR LEASE AND HAVE CHANGED BANKS BUT THE BANK FORGOT TO SET UP OUR DIRECT DEBIT SO WE PHONED TO MAKE THE PAYMENT BUT THEY REFUSE TO TAKE A PAYMENT FROM MY PARTNER DESPITE ME AGREEING TO IT. THEY WANT YOU TO SEND A LETTER WITH A PASSWORD ON AND GIVE PERMISSION, DESPITE SPEAKING ON THE PHONE AND AUTHORISING THE TRANSACTION. WHAT AN ABSOLUTE JOKE THEY ARE. CUSTOMER SERVICE IS APPALLING SOUNDS LIKE THERE ALL HALF ASLEEP. THEY DONT A MONKEY ABOUT CUSTOMERS. BROKER HAS COMPLAINED AS THEY SOOOOOOOO AWFUL. MY PARTNER MADE A PAYMENT THROUGH THEIR ONLINE PAY AND THEY RETURNED IT BECAUSE SHE MADE THE PAYMENT. I WILL NEVER EVER USE THIS COMPANY AGAIN EVEN IF I HAVE TO HIRE A CAR FOR WHILE. SO CHECK WIOTH YOUR BROKER WHOSE DOIUNG FINANCE AND IF THEY SAY LEASEPLAN RUN A MILE