i did not receive a balance. Up to one month after I retiurned gthe car, I received reports about the mechanical condition. They couldn't find my sddress after 48 months reporting.
Company replied
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See what reviewers are saying
The rental went very well. Always punctual and prompt with assistance. The only problem was returning the long-term rental vehicle. The inspector found some bodywork issues, but no one advised me to... See more
Company replied
We are having a lto of issues related to a vehicle that is in repair shop since 3 months now. With no outlook on the timing and no answers at all from Leasys on when we will be able to have it again o... See more
The service and the person that make assistant are very good, but they are few, for a good services we nerd more people. Second question, I have take a sistitution car, ti your partner Driveitaly, t... See more
Company replied
Company details
Written by the company
Con oltre 15 anni di esperienza, Leasys è oggi uno dei principali operatori nel settore del noleggio a lungo termine per clienti privati, PMI e grandi aziende.
Contact info
Italy
- leasys.com/it
3.1
Average
964 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Arval is much more better in terms of…
Arval is much more better in terms of communication, customer orientation, innovation versus Leasys
30 September 2025
Reply from Leasys Italia
Hello, we're sorry to read your review.
Our Customer Care team will contact you as soon as possible to better understand your concerns.
We're at your disposal for any further needs and wish you a good afternoon.
Customer Care professionale e gentile
16 September 2025
Reply from Leasys Italia
Ciao Angelica, grazie mille per le tue parole!
Siamo lieti che la tua esperienza sia stata positiva.
Restiamo a disposizione per ogni evenienza. Ti auguriamo una buona giornata!
Leasys car rental service
Leasys long-term car rental service is an interesting one and it offers a new and effective way of thinking about cars. However, the service could be improved in terms of contacts and on site references, outside the headquarters area.
1 June 2025
Reply from Leasys Italia
Hello Francesca, thank you for your feedback.
Our customers' opinions are very important to us.
We remain at your disposal for any needs and wish you a great day.
negativissima
21 July 2025
Reply from Leasys Italia
Ciao, ci dispiace per il tuo giudizio negativo.
Ti informiamo che il nostro Servizio Clienti ha in carico la tua segnalazione e sta svolgendo i dovuti accertamenti. Torneremo da te con un riscontro il prima possibile.
Grazie per la pazienza.
First of all you don't have to remember…
First of all you don't have to remember me to be honest !
Second Leasys is over organized which at the end is not helpful but a burden
15 May 2025
Reply from Leasys Italia
Hello and thank you for reaching out to us.
Our Customer Service team will contact you as soon as possible to provide further clarification.
We appreciate your patience and remain at your disposal.
Bad expiriens with an accident
Bad expiriens with an accident occurred to my car
Long time to repair (in total more than 1 month)
Wrong invoicing from Leasys (they charge me the deductible also if I have no responsibility in the accident) due to an internal mistake. 30/40 Days for the credit note
15 June 2025
Reply from Leasys Italia
Hi Leonardo, we're sorry to hear your negative feedback.
Following an internal check, we can confirm that your case has already been handled by our Customer Care team, who will get in touch with you to provide the necessary clarifications. We remain at your disposal.
puntuali ed efficenti
1 July 2025
Reply from Leasys Italia
Ciao, grazie mille per la tua recensione.
Siamo molto lieti che la tua esperienza con noi sia stata positiva. La tua soddisfazione è la nostra priorità!
Restiamo a disposizione per qualsiasi necessità. A presto!
professionalism and competence
3 July 2025
Reply from Leasys Italia
Hello, and thank you very much for your positive review.
We're pleased to hear that you are satisfied with our service.
Should you need any further assistance, we remain at your disposal.
A good experience
The experience is good, but using the functions, adopted in Myleasys devices/digital tools to understand how to manage problems, are not always so clear.
Excellent the explanations given by men and women who answer by phone calls.
3 July 2025
Reply from Leasys Italia
Hello Letizia,
thank you for contacting us.
For specific assistance, we kindly ask you to send an email to customercare@leasys.com.
We’re available if you need any further assistance. Have a good evening.
Reply from Leasys Italia
Ciao Luigi,
grazie per averci scritto. Per poterti fornire risposte concrete, ti chiediamo gentilmente di inviare una mail all'indirizzo customercare@leasys.com riportando i dettagli della tua richiesta e specificando nell'oggetto "Segnalazione Trustpilot".
Grazie per la collaborazione.
As a Fleet Manager
As a Fleet Manager, my overall experience with Leasys has been generally positive, though there are key areas that require improvement.
The vehicle selection and availability are good, and the ordering process is relatively smooth. Delivery times typically meet expectations, and vehicles are handed over in satisfactory condition.
Customer service is generally responsive, although follow-up on technical issues — especially minor electrical faults — can be slower than desired. A major concern relates to bodywork repairs following accidents: the process is extremely slow and often unsustainable in terms of downtime and operational impact. This is one of the most critical aspects affecting service efficiency.
In summary, Leasys is a solid provider for corporate fleet needs, but significant improvements are needed in post-accident repair timelines and coordination with service partners.
Kind regards,
Giorgia Marino
1 July 2025
Reply from Leasys Italia
Hello Giorgia,
thank you very much for your feedback. Your satisfaction is very important to us.
If you need any further assistance, please feel free to reach out to us!
DISPONIBILITA' E CORTESIA
25 June 2025
Reply from Leasys Italia
Ciao,
ti ringraziamo per la tua recensione, e siamo lieti che valuti positivamente il nostro servizio!
Per qualsiasi necessità, restiamo a disposizione. Buona giornata!
Reply from Leasys Italia
Hi Monica, thank you for sharing your feedback!
We’re glad to hear that professionalism and quick response stood out in your experience. We remain at your disposal for any future needs.
Lack of communication
Lack of communication to when the car will arrive it was originally quoted to arrive with Easter then after solicitation I was advised the car would arrive between 9-13 June. Today is 13 June and I have not received any advise / communication
13 June 2025
Reply from Leasys Italia
Hi Thomas, thank you for bringing this to our attention.
We’re sorry to hear about the lack of communication regarding your car delivery and the delays you’ve experienced. We take feedback like this seriously and would like to investigate the matter further to assist you better.
We kindly invite you to write to us at customercare@leasys.com, indicating "Trustpilot Report" in the subject line. This will help us handle your request more efficiently and provide you with the necessary updates.
Thank you for your cooperation.
Reply from Leasys Italia
Ciao Francesco, ci dispiace leggere la tua recensione.
I nostri colleghi del Customer Care ci hanno informato di aver provato a contattarti più volte, purtroppo senza successo. Se desideri ricevere assistenza, ti invitiamo gentilmente a scrivere una mail all’indirizzo customercare@leasys.com, indicando i dettagli della tua richiesta e specificando nell’oggetto: "Segnalazione Trustpilot".
Ti ringraziamo per la pazienza e la collaborazione.
I noticed extra charges on monthly…
I noticed extra charges on monthly bases without any reason or explanation. And when I ask through the application I don’t get any response
13 June 2025
Reply from Leasys Italia
Hi, thank you for bringing this to our attention.
We’re sorry to hear about the unexpected charges and the lack of response through the app. We take this kind of feedback seriously and would like to investigate the matter in detail.
We kindly invite you to write to us at customercare@leasys.com, indicating "Trustpilot Report" in the subject line. This will allow us to handle your request more efficiently and provide you with the necessary clarification.
Thank you for your cooperation.
Reply from Leasys Italia
Hello, thank you for your kind words!
We’re pleased to know that our services and office team met your expectations without any issues. Your satisfaction is very important to us.
We look forward to supporting you again in the future.
Everything fast and smooth
19 February 2025
Reply from Leasys Italia
Hello, thank you for your positive feedback.
We’re glad to hear that everything was fast throughout your experience. We remain committed to providing you with efficient and seamless service.
Looking forward to assisting you again soon!
Your kindness and relyability
13 March 2025
Reply from Leasys Italia
Ciao Stefano, thank you for the kind words!
We’re glad to hear you appreciate our kindness and reliability. Your feedback encourages us to keep providing the best service possible.
We’re always here to support you!
Reply from Leasys Italia
Hi, thank you for your feedback!
We’re glad to hear you had a positive experience. If you need any assistance in the future, feel free to reach out.
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