Leather Company Reviews 

242
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

SCAM COMPANY This is NOT a Canadian Company. They are from Pakistan. My package came from Pakistan, from someone named Muhammad. The leather jacket itself STINKS so bad I can't wear it. It makes... See more

Rated 5 out of 5 stars

I bought a leather waistcoat around 6 months ago from Solihull shop I live near leics somehow it got little split on the collar so I drove over and showed them left it there to get stitch repair ! 4/... See more

Rated 5 out of 5 stars

Have sent for 2 leather weekend bags from other companies. Both sent back the next day (really aweful quality). Just received the extra large weekend back from Leather Company.... absolutely fantastic... See more

Rated 1 out of 5 stars

Buyer beware! The after sales service from this company is appalling. Within months of buying a leather backpack for £709, the primary buckle broke rendering the bag useless. The so-called customer se... See more

Company details

  1. Leather goods supplier

Written by the company

The Leather Company are the UK's best and premium suppliers of leather and sheepskin jackets, coats and bags for men and women. View our range. Also a large selection of luggage


Contact info

3.1

Average

TrustScore 3 out of 5

242 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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3.1

All reviews

(242)

27 reviews in the last 12 months

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Rated 1 out of 5 stars

Appalling customer service

The first sheepskin rug that I bought from this company was of excellent quality which encouraged me to buy another one. This was a huge mistake as I soon had to find out after receiving a filthy rug of something losing its hair. When I called the company to report this mishap their attitude was aggressive and rude. They asked me to return the faulty item on my expense and when I stated that it would be their responsibility to cover for the cost of return they only provided a label to print out and after I stated that I need a QR code since I do not own a printer they never came back to me.

6 September 2025
Unprompted review
Leather Company logo

Reply from Leather Company

Hi Ariane,

Thanks for your review. Please could we advise that all our return links include QR codes which are automatically emailed to you once you complete the return form. Please be assured that we always take product quality issues seriously and cover return costs for any item found to be faulty.

I understand that you may have overlooked the QR code which was sent to your email and apologise for your poor experience with us this time. Please reach out to our customer service team on 0121 622 5000 and we will do our very best to help you.

Kindest regards,
The Leather Company Team

Rated 5 out of 5 stars

Excllent product highly recommend and…

Excllent product highly recommend and delivery was above and beyond delivered next day

Very Happy customer😎

27 September 2025
Unprompted review
Leather Company logo

Reply from Leather Company

Hi Mark,

We really appreciate you taking the time to share your positive experience. Your feedback motivates our team to keep delivering the best!

Kind regards,
The Leather Company Team

Rated 5 out of 5 stars

Great leather coat

Great leather coat, good fit, nice lining, good value for money, great leather coat

10 September 2025
Unprompted review
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Reply from Leather Company

Hi Shambles,

Thank you for taking the time to a review. We’re glad to have met your expectations and look forward to dealing with you again.

Kindest regards,
The Leather Company Team

Rated 5 out of 5 stars

Quick Service, Excellent Value for Money ey

I ordered a sheepskin rug. It was despatched the same day and arrived two days later. The quality and value for money are great. I would have liked paper or card packaging as this is better for the environment than plastic.

12 September 2025
Unprompted review
Leather Company logo

Reply from Leather Company

Hi Mark,

Thank you for your positive review. We're delighted to hear you were pleased with the quality and value of your sheepskin rug, as well as the quick delivery. We also appreciate your feedback regarding packaging — we’re actively exploring more sustainable options to improve our environmental impact.

Kindest regards,
The Leather Company Team

Rated 2 out of 5 stars

2 stars for a design

2 stars for a design. I like it.

I ordered travel bag, in description they wrote clearly 100% GENUINE LEATHER.

Which is not true)
This is not a real leather guys, this is good fake leather.
I would put higher mark, but because they lied - no.
Will never buy again
Package is awful as well

8 September 2025
Unprompted review
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Reply from Leather Company

Hi,

We’re sorry to hear about your experience. Please note that all our products are made from 100% genuine leather, sourced from trusted suppliers. We value your feedback and are happy to discuss this further with you directly. Please call us on +44 121 622 5000.

Kindest regards,
The Leather Company Team

Rated 5 out of 5 stars

Excellent quality leather blazer

Excellent quality leather blazer. Loved the "oxblood" shade - (burgundy with a brown hue). Perfect fit. Delivered very quickly. Highly recommended.

2 September 2025
Unprompted review
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Reply from Leather Company

Hi Maddie

We’re very pleased to know you’re happy with your leather blazer and the oxblood shade. Thank you for highlighting the quality, fit, and delivery — and for recommending us. Your feedback is greatly appreciated.

Kindest regards,
The Leather Company Team

Rated 5 out of 5 stars

Beautifully made and packaged.

Beautifully made and packaged.
Very happy with my bag.
Thank you.

23 August 2025
Unprompted review
Leather Company logo

Reply from Leather Company

Hi Dewi,

Thank you for taking the time to share your feedback. We’re delighted to hear that you’re pleased with the quality and presentation of your bag. Truly appreciate your kind words and support.

Kindest regards,
The Leather Company Team

Rated 2 out of 5 stars

Faulty and no help

The design and Quality of the bag is very good, especially with me often carrying sensitive documents and valuable equipment, it felt very secure.

BUT, the zipper broke after 3/4 months of use, leaving the bag a little useless, being constantly open when carrying several sensitive and valuable items for work.

I have tried to contact customer service, no answer on calls or reply to emails. All I wanted was advice to help repair. As the last gift from my late Dad, it isn't something I can simply replace.

15 May 2025
Unprompted review
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Reply from Leather Company

Hi Josh,

Thank you for your review and for sharing your experience. We’re truly sorry to hear about the issue with your bag and the difficulty you’ve had reaching us. We reply to all enquiries within 48 hours but we completely understand how meaningful this item is to you and want to help resolve this as quickly as possible. Please contact us again with your order details, and our team will prioritise your case to arrange repair or support options.

Kindest regards,
The Leather Company Team

Rated 1 out of 5 stars

Problems with delivery and refund…

Problem with delivery which vendor would not deal with.

Goods subsequently returned within 14 days but no refund received.

Complained to my credit card provider and was refunded by them: Suggest others do similarly if they have problems.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and speedy delivery

Ordered yesterday and standard delivery by UPS today. Excellent service. On receipt I realised it wasn't the right shape for my grandson, so have exchanged for another. Quality and service from the company was excellent, thank you.

1 July 2025
Unprompted review
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Reply from Leather Company

Hi Sally,

Thank you for sharing your feedback. We’re pleased to hear your order arrived promptly and that you were satisfied with the quality and our service. We appreciate you taking the time to let us know about your experience and are glad we could assist with the exchange.

Kindest regards,
The Leather Company Team

Rated 5 out of 5 stars

Ladies long leather coat

I rang this company yesterday to inquiry about a long ladies coat I had seen on their website and the service I received was excellent.My problem I have is I am very thin and old and struggle to get anything to fit me and end up looking like a hanged hare but the staff in this shop could not do enough . They were polite, friendly and were only too happy to help me , photos were sent to me , tape measures were out I couldn't fault their patience hence I purchased the coat it arrived in less than 24 hours of ordering plus I had got a bit more discount packaging was brilliant, coat is stunning better than I thought it would be , leather is beautiful quality have not taken it off since it arrived The whole experience was excellent i cannot thank the staff that helped with my purchase and for definitely going the extra mile for me would certainly recommend there customer service skills are excellent thank you

9 June 2025
Unprompted review
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Reply from Leather Company

Hi Sandra,

Thank you so much for your thoughtful and heartwarming feedback. We’re delighted to hear that our team was able to assist you in finding the perfect fit and that you’re so pleased with your new leather coat.

Thank you again for your recommendation and for choosing us. Your lovely feedback was passed to the colleague that dealt with you.

Kindest regards,
The Leather company Team

Rated 1 out of 5 stars

DO NOT ORDER ANYTHING FROM THIS COMPANY

Ordered a leather vest, they promised packing and sending in 2 days, but I didn't hear from them in a week. After I sended them a email they informed me that the vest I ordered was damaged and last in stock and offered me a similar looking vest or refund. I took the similar looking vest and they promised to send it asap. Couple of days later I asked again about my order, and they gave me a bs excuse that they had problem with courier company and my shipping address, and they canceled my order and promised a full refund in 48-72 hours. A day later I got an email that the refund proses may take upto 10 days. I haven't got my money back and I think that this is a robbery.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Missing item/ignored

Wasn't sent gloves that were added to order and have completely been ignored since. Terrible customer service.

26 April 2025
Unprompted review
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Reply from Leather Company

Hi Francesco,

Sorry to hear that your gloves weren't delivered. We strive to provide the best customer service to all our customers and would love to deal with you again in the future. Please call us on 0121 622 5000 and a member of the team will make sure you're looked after.

Kindest regards,
The Leather Company Team

Rated 5 out of 5 stars

Fabulous quality

Fabulous quality, so much better than I expected, my beautiful hot pink back back its stunning👏🏻
I absolutely love it love it, great service, and communication from Leather Company too.
Really recommend them, as they have so much choice and beautiful colours. Will definitely buy again.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Another con company - just like Angel Jackets/F-jackets and others) importing shoddily made knock off leather stuff from Pakistan, and shamelessly claiming it is 'made in the UK with high quality leather'. Yeah, my ass it is. What has happened to the manufacturing quality and quality control in the UK these days? It's utterly abyssmal. Snakes like the people running this site take advantage of the economic climate...low lifes that they are. These days there are so many leather jacket companies online (mostly the ones offering stuff at cheaper prices) that, at first glance, look legit, reasonably priced and decent...but that are actually run by rude, manipulative bottom feeders who unscrupulously sell shoddy rubbish. Leather jackets that won't even last months, forget about years (which a good leather item should). This is one such company. Avoid like the plague.

16 January 2025
Unprompted review

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