Abdellah Hallouque Was friendly and very helpful. He speaks many languages fluently and it was easy to switch from a language to an other : Berber , French, German. Very pleased and satisfied with t... See more
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Very friendly and helpful support, I never thought my problem would be reached and solved this fast. I feel very satisfied about the customer service team in Lebara
Excelent service , I would like to give special thanks to Mohamed for the support thank’s a lot best of luck
The service was so smooth, simple and fast. The service guy named Hallok was really so patient and gave me clear, precise instructions regarding my service request. Great job Hallok :) Thanks a lot!... See more
Company details
Written by the company
LEBARA wurde 2001 in England gegründet, um frischen Wind in die Telekommunikationsbranche zu bringen. Unser Markenname ist abgeleitet von den Nachnamen der drei Unternehmer, die für die Firmengründung maßgebend waren. Schnell wurden wir zu einem der erfolgreichsten Mobilfunkprovider in Europa. Wir haben ein klares Ziel, und zwar unseren Kunden eine smarte Alternative zu den etablierten Anbietern in der Branche zu bieten. Dafür setzen wir täglich alle Hebel in Bewegung und streben danach, das am schnellsten wachsende Mobilfunknetz zu werden. Wir möchten jedem eine smarte Wahl bieten. Das heißt für uns: ein zuverlässiges Netz, einen fairen Preis und einen hervorragenden Kundendienst. Deshalb stehen wir für: „Deine Knete. Deine Entscheidung.” und setzen uns tagtäglich dafür ein, dass unsere Kunden genau das bekommen, was sie wirklich brauchen. Nicht mehr, aber vor allem nicht weniger. Millionen Menschen weltweit vertrauen auf unsere smarten LEBARA Tarife – und täglich werden es mehr. Das spiegelt sich auch in unseren Kundenbewertungen wider. Dass unsere Kunden so zufrieden mit unserem Service sind, macht uns besonders stolz. Gleichzeitig arbeiten wir kontinuierlich daran, unsere Tarife und Produkte weiter zu verbessern, um unsere Kunden auf der ganzen Welt noch besser zu vernetzen.
Contact info
Zollhof 17 , 40221, Düsseldorf, Germany
- 0211 310510199
- trustpilotde@lebara.com
- lebara.de
4.7
Excellent
16K reviews
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Reply from Lebara Germany
Hello dear Sandra, Thank you for your feedback. We are glad to hear that our team is actively following up on your case and contacting you regularly. We always strive to handle all matters in the best possible way. Kind regards,, Your Lebara Team.
Service Hotline staff is always quick…
Service Hotline staff is always quick and immediately available.
5 February 2026
Mohammed was verymuch helpful
5 February 2026
Unprompted review
good service
the colleague was very nice, responded very fast and i was able to reach him very fast
4 February 2026
Muhammad this guy so much help me ,I m…
Muhammad this guy so much help me ,I m very happy from his service great 👍 👌
4 February 2026
Unprompted review
It was good experience with person who…
It was good experience with person who help me fixing my issue
4 February 2026
Unprompted review
Friendly and highly satisfactory customer service
The service provider explained the process of extending my contract very clearly, was very friendly throughout and provided an excellent offer for the renewed contract. I have always been experiencing excellent support from Lebara team and highly recommend them.
4 February 2026
Thank you to the Lebara support team…
Thank you to the Lebara support team for the quick and helpful assistance. I really appreciate your support and professionalism!
3 February 2026
Unprompted review
Excellent support from Abdullah
Excellent support from Abdullah.
Abdullah called to explain new offer when sensed that I struggled and asked the language I am comfortable to explain in English. A positive experience unlike others where customer support would hangup
2 February 2026
Halllok called me for attractive offers…
Halllok called me for attractive offers at LEBARA. I had a cordial call with him.
2 February 2026
Unprompted review
Very good service
2 February 2026
They helped me understand the contract…
They helped me understand the contract and offers in English with patience.I really appreciate the effort
30 January 2026
I needed information on travel plans…
I needed information on travel plans since I was traveling in the states. The representative gave me some good informative that I’ve used twice while in the states.
1 October 2025
Unprompted review
I had some big problems
I had some big problems, i couldnt call and couldnt top up my sim card, but then i connected to support and Seck helped me through it and even renewed my plan. He was very helpful. Id give him a 10out of 10
30 January 2026
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