Excellent service from Mehdi Bakrim service client. He did several manipulations to check why I couldn't make or receive calls, followed up by email and a phone call today. So refreshing to speak to a... See more
Company replied
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See what reviewers are saying
Very good! Top quality experience, does not waste your time. Maybe misses some sort of climate pledge (1% for the planet?). Also I find it sus that they offer 0.01 EUR/Mo in a long list of seemingly r... See more
Looking at some of the 2-3 or even 1 star reviews I am surprised. After 13 years with O2 and being SIM only monthly rolling contract and paying £11 a month I decided to switch to Lebara who uses Voda... See more
Lebara’s service has been exceptional, they have good coverage in overall Europe. And amazing customer care support…especially mr. Othmane. He helped me with a problem I faced flawless and quickly! Tr... See more
Company replied
Company details
Written by the company
LEBARA est un opérateur de réseau mobile virtuel spécialiste des appels depuis la France et l’Europe vers l’international et de l’Internet. LEBARA fait partie des premiers fournisseurs de cartes SIMS et forfaits prépayés tout compris (Appels/SMS/Internet) sans engagement de qualité à des prix avantageux.
Contact info
78 rue championnet, 75018, Paris, France
- lebara.fr
4.8
Excellent
9K reviews
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Youssuf good worker
Youssuf That s a reli e nice work.. he really helo with sucesse my problem.
7 August 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
We are delighted that the information provided by our agent was useful to you and thank you for your positive review.
Have a great day,
Alice Lebara France
My experience is good with Lebara
My experience is good with Lebara. If you can make bit more data with the package 10 gb monthly to around 50 gb with the existing unlimited call to 40 countries , it will be super nice .
Nice talking to MEHDI today.
7 August 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
Thank you so much for your kind words and for sharing your positive experience with Lebara. We're thrilled to hear that you're enjoying the service — and that Mehdi was able to assist you well!
We really appreciate your suggestion about increasing the data allowance in the 10GB package. Feedback like yours helps us improve, and we’ll definitely pass it on to the relevant team.
Have a great day,
Alice Lebara France
Good value but suspicious calls.
This review is on behalf of my partner, who doesn't do reviews, so I'll leave it to trustpilot as to it being published.
At £5 it is good value and generally dependable, although there was no communication from Lebara during their recent nationwide outages.
Her main complaint is that since moving to Lebara, some six months ago, she has received an unprecedented number of scam calls, of all sorts!
27 July 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello DEE,
Thank you for your feedback. We understand your concerns and would like to assist further.
Please reply to our request so we can proceed with the necessary support. We remain available to help resolve this situation as quickly as possible.
Have a good day;
Alice from l'équipe Lebara France
i had money stolen from my account from…
i had money stolen from my account from both Labara uk and France...they cancelled my bank payments saying that my bank had refused payments. They then changed my account...took me a few months to discover of what they had done, because they sent no correspondence...
would give negative stars if possible...I will keep doing negative reviews until someone contacts me....French customer service is a joke..uk service is in India...you figure it out..
Lebara have asked for a prompt response of account details and have heard no further correspondence....
17 July 2024
Unprompted review
Reply from Lebara Mobile (FR)
Hello Darren Ratcliffe,
In order to assist you efficiently, we have sent you a request for additional information. Kindly provide your number or contact information, so that our customer service may reach out to you directly and address your concerns appropriately.
We remain at your disposal and look forward to resolving this matter to your satisfaction.
Have a great day,
Alice Labara France
Value for money and great signal
Value for money and great signal! Unfortunately trying to reach customer service seems impossible after numerous attempts over past several days - a recording informs me each time how all service representatives are busy, that I should try again later - then call ends!
🙄🙄🙄⌚
1 July 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
We are delighted to hear that you had a positive experience with our customer service. Their patience and professionalism are qualities we value in our agents.
Have a nice day,
Martin Lebara Franc
Horrible network
Unstable network in greater Manchester. Disconnected when driving, got lost when visiting a friend, tried to call but no signal. Switched to other provider already.
6 June 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello Escher Leung,
Thank you for your feedback !
We confirm the reception of your contact details. Please know that a technicien will be reaching out in order to investigate and better understand the highlighted situation.
Have a great day !
Alice from Lebara France Team
Reply from Lebara Mobile (FR)
Bonjour,
Merci beaucoup pour votre avis.
Très belle journée à vous,
Martin Lebara France
Reply from Lebara Mobile (FR)
Bonjour,
Merci beaucoup pour votre avis.
Belle journée,
Martin Lebara France
Poor Connections at all ..
Poor reception , everything is i don't know im not happy with the signal.. everything..
14 May 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello Matz Mhish Estoril,
Thank you for your feedback. We would like to investigate in more detail the areas where you experienced a degradation in internet service, in order to identify and resolve any potential issues. To do so, we kindly invite you to respond to our request for information by providing your contact details.
Have a good,
Alice from Lebara France.
Excellent Customer Service
I had a number of queries and I found their representative Ghita Moubarik to be extremely helpful. Despite having bombarded her with a number of questions she was always helpful, knowledgeable and responsive.
If all Lebara’s customer service personnel are as good as Ghita then Lebara will do well!
9 May 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
We are delighted to know that you had a positive experience with our advisor. We appreciate your positive feedback and strive to provide exceptional customer service to all our clients.
Have a wonderful day,
Alice Lebara France
Excellent Communication de la part…
Excellent Communication de la part d'Oussama, très agréable et très explicite.
Merci beaucoup !!
8 May 2025
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
1000 mercis, on est ravi de vous l'entendre dire. 🤗
Vos avis positifs sont la récompense de la qualité de service que l'on vous propose au quotidien. On continue de faire le maximum pour rester à la hauteur de vos attentes. 🚀
N'hésitez pas à nous faire part de vos suggestions futures, car votre avis compte énormément pour nous.
À très bientôt,
Martin Lebara France
Reply from Lebara Mobile (FR)
Bonjour,
Merci pour votre retour étoilé.
Belle journée,
Martin Lebara France
Been with them 2 years
Been with them 2 years. Asked for help on the chat. One was rude and insulting and another cut the chat.
Switching providers
1 May 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello Chris Block,
Thank you for your feedback. We're sorry to hear about your experience. However, it appears that you are a customer of Lebara UK, while this page is for Lebara France.
We recommend reaching out directly to the Lebara UK customer service team, who will be better equipped to assist you.
Kind regards,
The Lebara France Team
Reply from Lebara Mobile (FR)
Hello,
We are delighted to hear that you had a positive experience with our customer service. Their patience and professionalism are qualities we value in our agents.
Have a nice day,
Martin Lebara France
I have the best experiense ever thanks…
I have the best experiense ever thanks to Anime. She was so kind and help me so much with my case and resolve it fast too.
9 April 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello Konstantin,
We are delighted to know that you had a positive experience with our advisor. We appreciate your positive feedback and strive to provide exceptional customer service to all our clients.
Have a wonderful day,
Alice Lebara France
Amine helped my with a roaming data…
Amine helped my with a roaming data issue and was really helpful.
7 April 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello Jamieson Ide,
We are delighted to know that you had a positive experience with our advisor. We appreciate your positive feedback and strive to provide exceptional customer service to all our clients.
Have a wonderful day,
Alice Lebara France
Excellent customer service by Fory
Excellent customer service by Fory. Thanks
29 March 2025
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Quel bel avis sur nos services. 😍
Bonne journée,
Martin Lebara France
The people from lebara helped me to get…
The people from lebara helped me to get access to Internet. He is very nice and helpfu. With a lot of patience. Thanks to him!
12 March 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
We are delighted to hear that you had a positive experience with our customer service. Their patience and professionalism are qualities we value in our agents.
Have a nice day,
Alice Lebara France
Quick response and excellent customer…
Quick response and excellent customer service.
11 March 2025
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Merci beaucoup pour votre avis.
Belle journée,
Martin Lebara France
It is an excellent service provided and…
It is an excellent service provided and has a very good support in case of any issue.
7 March 2025
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Merci d'avoir pris le temps de rédiger votre avis, l'équipe Lebara est très heureuse de lire votre satisfaction et votre soutien. 👌
Très belle journée à vous,
Martin Lebara France
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