Lec Reviews 

Temperature problems:
Bought a new fridge freezer (LEC TNF60188w) from AO in April 2019. After a few months we noticed that items didn’t always seem very cold, so we started using a pair of temperature sensors with an external digital display. We found that it periodically stayed around +9 degrees in the fridge (lowest shelf) and -14 or 15 in the freezer for a whole day (trying ‘fast cool’ didn’t help as the compresser wouldn’t run).
Lec sent an engineer. He thought it was an electronics board problem so sent for a new part, but they couldn’t get the part, so replaced the fridge-freezer at no charge. Great! Good service from Lec...
Sadly, the replacement (same model) turns out to have the same problem. Have ordered a different brand as unhappy with Lec quality.

Awful. My parents brought a larder fridge in June.. Never worked properly - dangerously freezing fresh good and then defrosting. Local store said it needed to be resolved by Lec, who have offered terrible service. No response to emails. 5 phone calls and no progress - "systems down." 4 months later, the fridge still does not work and the customer service is non-existent.

I took a chance, and purchased a Lec TF50152W Fridge Freezer in White, as I required a narrow frost free appliance.
Product looked amazing upon arrival, and I was really impressed with the freezer space...

Fast forward 2 years - and the freezer has stopped working out of the blue; ruining 2 weeks worth of shopping, and leaving me out of pocket.

Reading the other customer reviews. it appears that this company will be no help, and I have been unable to contact them this weekend - (imagine being uncontactable on days when most of your customers will be free!)

DO NOT take chances!
STICK WITH brands you know!

It is UNACCEPTABLE for an item costing £350 to BREAK DOWN at 2 years!

It is UNACCEPTABLE for a FRIDGE FREEZER to break down at 2 years!

I had purchased a refurbished fridge freezer in the past that lasted 7 YEARS!

My advice to customers?
STICK WITH a WELL KNOWN BRAND.
I had no idea this item was made in China, and was led to believe that they were a local manufacturer.
That aside, weeks worth of shopping down the drain!
Beware of so called 'reliable products' with only 1 year guarantees; that is a ridiculously short lifespan for a fridge freezer!

Absolute garbage. DO NOT BUY! Stick with what you know!!

AO have been NO HELP whatsoever, and have only been interested in taking my money.

Bought a Lec fridge freezer for elderly parents. The new fridge freezer has been icing up continuously since installation. The Lec technician initially blamed the location and suggested drilling a large hole in the shelf above the fridge for a fee. We declined and we removed the shelf but this didnt make a difference. We then moved the fridge to another location following further feedback from Lec. This made not difference as the fridge continues to ice up. The technician has suggested placing the fridge in front of window which means it is in direct sunlight and goes completely against the instructions. It has been a complete joke as Lec own instructions manual clearly state something completely different to what their people say. I would avoid buying Lec and it's completely unhelpful support and service, and products are not fit for purpose.

Further to your response your instructions do not state that please read them yourself. Again as the title says Lec are blaming everything but the fault product. Furthermore, if the item was installed not per instructions why did your engineer suggest drill a hole in the shelf above the fridge?

quite possibly the worst customer service i have ever received. bought a lec l5517w fridge that froze all the food inside from day 1, engineer visited & said needed replacement - numerous calls to customer service on a daily basis and despite promises every call, no further forward. the engineer came in march, was furloughed in may, i called in july, and twice already in august. 6 months of a faulty fridge and no replacement - avoid LEC appliances !

thank you for your email details, i have sent details to you. as i have numerous times before without even a courtesy acknowledgement

I bought my Lec Fridge/freezer a couple of years ago because I thought they were made in the U.K. and had a good name.
The machine has worked perfectly, but having read the reviews it would seem it must be ready to breakdown, if I had known it was made in China I would not have bought it, I would rather pay extra and get something reliable.

Bought lec U5511b frezzer, just under 3 years ago, and it broke down 2 days ago. Not very good at all.

LEC TNF55187W Fridge Freezer not like they were a few years ago
It is barely 2 years old and stopped working and ruined a fridge and freezer full of food and as we are shielding have had to rely on tins as Lec say it is passed guarantee which is upsetting as I was sure a £400 fridge freezer should last longer than 2 years
no stars I'm afraid.

Don't waste your time talking to help desk Kathrine as the answer is pay up £153 for a repair and 3 months guarantee on a Lec F/Freezer that was made in some far off land.

Smaller than expected but does the job.A tad pricey.

Still waiting for a repair of a leaky fridge freezer Lec TF55185W, several months after reporting the issue (at the beginning of the year).

Apparently, sourcing the right replacement parts is nearly impossible. So I am stuck mopping a paddle of water every second day that leaks out of freezer compartment.

First, I had to wait a couple of months for the right replacement parts to become available. When they did get sourced some time in March, I got stood up by the engineer who did not turn up on the arranged date. No notice. After 3 attempts of talking to someone on the support line and wasting at least on hour, I only managed to find out that the repair was cancelled but not the reason why or why I was not contacted. The phone lines kept disconnecting.

Fast forward some more months, I am still waiting for the repair as the replacement parts when missing and need to be source again...

Have recently bought a Lec fridge/freezer to replace our old Lec fridge/freezer which we have been very happy with. This new Fridge/freezer is a cheaply made in the P.R.C. rebadged product. Quality and feel of the product is well below that which one would expect for the money. It is quite light and it does have a bright bluish interior light though. It is not noisy and time will tell if it is going to be reliable. With the instructions comes with stickers and notes asking you to contact Lec to activate the guarantee plus a customer care no. Unable to reach Lec and speak to someone but you are allowed to listen to their call waiting music for which they charge you 5p a minute. Would I buy again, you are not buying a UK or even a european product so reliability would be the key here. No more loyalty to this brand.

Had this fridge freezer for 2 years now and the compressor is making such a loud noise.
They want to charge me 150 quid to fix.
I won't ever buy a LEC again and do not recommend them at all.

Good design etc and then, 18 months after purchase it stopped working. The fridge had not been moved or badly treated.
Not impressed

I bought a LEC CF200L freezer from Currys who delivered on time. Unfortunately the freezer did not work properly. We had frozen food to go in, as our old freezer was taken away by Currys. Some of it stayed frozen but some started to defrost. A phone call to LEC resulted in an engineer visit, but only after 4 days. The engineer said the condenser was not working and said it either needed repair or a replacement freezer. Phoned LEC and was told they had no condensers in stock but suggested I could ring Currys to see if the freezer could be replaced. Rang Currys who then rang LEC who refused to authorise a replacement (having suggested it in the first place!) Currys were great and got us out a jam. We now have a Logic freezer which works perfectly. After a week experiencing LECs customer service I cannot see myself buying anything from them again.

I have had my lec fridge freezer for two years.shop recommend lec
what a let down, lasted just two years . Paid £30 call out fee when man arrived said can't be repaired linings gone In his years repairing he had only seen this once, and that was on an old one.Now got to buy another one which I really cannot afford before Christmas. Feel very let down after buying what I thought was a good make.

Great for 18 months, then the fridge just totally stopped working. The freezer still works. Absolutely useless, would not recommend anyone buy a lec fridge freezer if this is the life span

really good customer service ,, had a problem with my tl55144w tall larder fridge ,,the 2 ladys , helen and christell were fantastic, from start to finish ,arranged a replacement model ,,
thank you

I purchased a lec fridge freezer in March 2018.... All seemed well until 10months later (jan2019) when it stopped working and I lost all of my food including so much time and effort put into bulk cooking for the family.

It took lec 3 weeks to send a man out to repair it. This was included in the warranty, however the gentleman in question showed up with the incorrect fridge parts, when they knew exactly which model we had. This caused a further 2 weeks delay in fixing the fridge.

After this our fridge seemed to function well until another 6 months later (Aug 2019) when it has just stopped completely and I have lost ALL of my food AGAIN!!

Customer service says it will be a further £145 to repair anything which they would 'graciously' drop to £99 considering my situation (the original repair is only guaranteed for 3months)

I'm so disappointed that my fridge cannot be relied upon for any longer than 6/10 months. This is unacceptable

I shall not be purchasing a lec product again and I urge you not to.

I have had my LEC fridge for two years and the top shelf broke off spilling everything on the floor weak plastic no other reason? Anyway I rang LEC on there lines tried 01264 320504 9 am Monday morning some auto person gave options tried every option gave up after 30 minutes, then rang 0344 8153737 and 03448153745. Guess what the same problem same options no answer? Probably spent a good hour 9am to 10 am. Anyway rang 0344 8153737 about 11.20 same morning some guy answered the phone told him what happened told to me, he said he had same problems yesterday, some phone line still have a problem then he decided to check the phone while I was asking about the part I wanted 15 minutes on the phone to him, well we got to my part I wanted, this is a very small inside fridge top shelf guess the PRICE £ 33.00 ARE YOU JOKING LEC? what Planet are you on. Terry G.

Keep on ringing customer service for 10 minutes but no one answers. Rang also other number and had the same result. Started calling 11:00 on Monday, and now 12:17, what's going on? Very ftustrated and time wasting. Is the business closed down by chance?