They sent me the wrong item. When I reported this to them they sent me a replacement… of the wrong item AGAIN. When I emailed them again they said that this is normal due to their “handcrafted product... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am a loyal customer and don't normally post negative reviews. I spent several thousand dollars on just this order and it's taking weeks to get a replacement for a damaged item. I've been emailing wi... See more
Looks like the US Le Creuset site has been getting some bad reviews. My personal experience with Le Creuset (Canada) has been quite good, even during the pandemic. Bought a $130 tea kettle from them s... See more
I ordered the Heart Mugs on launch day (Jan 17), but due to a system glitch, my order was unfulfilled and I was only notified almost a month later—while others who ordered later received theirs. Des... See more
Nice, prompt, professional replacement of tea kettle
Looks like the US Le Creuset site has been getting some bad reviews. My personal experience with Le Creuset (Canada) has been quite good, even during the pandemic. Bought a $130 tea kettle from them several years ago, and discovered that a few small pieces of enamel on the bottom inside chipped off and rusted. These kettles have a lifetime or 5 year warranty (depending on the country). Contacted customer service by email. They responded in a few days that they'd offer a replacement, provided a shipping label, I sent it back, and within two weeks received a replacement kettle. They were professional, relatively prompt, and quite nice--and though I hadn't kept the purchase receipt, honored their warranty.
4 June 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.