Le Creuset Reviews 

I've had my 6 qt for over 30 years and loved it.
Suddenly I noticed flaking of the enamel at the bottom.
I applied for the warranty, sent pictures and it was determined that I caused the issue. I remember several months before making a brisket and I fell asleep and allowed the bottom to burn.
Even though it was my fault, they sent me a brand new pot!
Love this pot and this company!

I love their products but failed to deliver plates for Christmas and now lost and no refund lost over $300. Will never buy their products again after being a loyal customer.

Le Creuset salt and pepper grinders via the White Company are useless. They look nice but no pressure or grind strength in them - not worth the cost at all of £38 each, much better products out there

AVOID AVOID AVOID ORDERING FROM LE CREUSET!!!!!!!!
I PLACED AN ORDER THE 25th OF NOVEMBER, AS THIS WAS A CHRISTMAS GIFT. RECEIVED AN EMAIL SAYING IT WILL BE DELIVERED 7 -10 WORKING DAYS. I CONTACTED THEM START OF DECEMBER ASKING THEM FOR A UPDATE ON MY ORDER. THEY COULDN'T FIND MY ORDER , SO THEY REORDERED MY ITEM. MY ITEM DIDN'T ARRIVE BEFORE XMAS SO I CALL AGAIN ASKING FOR A UPDATE ,ONLY TO BE TOLD THE COLOUR I HAD ORDER IS OUT OF STOCK. ABSOLUTELY SHOCKING CUSTOMER SERVICE. I RECEIVED AN EMAIL SAYING THAT I CAN PICK A DIFFERENT COLOUR, WHICH I HAVE. MY ITEM HAS STILL NOT ARRIVED. WHEN I GOT IN CONTACT AGAIN!!!!! I HAVE BEEN TOLD IT IS STILL IN THE WAREHOUSE. IT IS NOW 6TH JANUARY I HAVE BEEN TOLD I WILL RECEIVED THIS IN 5 DAYS. WE SHALL SEE IF IT ARRIVES.
WORST COMPANY I HAVE EVER DEALT WITH!!!!

I ordered the 11 piece ultimate cookware set in blue on 11/21/23. On 12/20/23 an email was sent that stated the wet is not in stock. I inquired about a wait list or the possibility of it being back ordered but was then told I could get it in another color. But I didn’t want another color. No refund was issued and no other communication took place. However on 12/29/23 I saw that that blue was back in stock and asked that it be shipped to me. I didn’t get a response until 1/5/24 which said blue was still unavailable but it is available on the website. This is very disappointing and frustrating and I don’t understand how, when it is in stock, it is not automatically shipped since it was paid for 6 weeks ago! Even now on 1/5/24 at 11:01 am it is in stock on the website. Can someone send the cookware?

Order #02891881
Requests 393940 and 397587

Update 1/12/24 - the correct order was delivered.

Do not purchase from Lecreuset.ie if based in Ireland. I placed an order on November 21st and received a customs request for nearly €700 despite Le Creuset saying that no customs are payable!! I still have not received the goods 6 weeks later even after contacting their helpline and emailing numerous times. Avoid!!!

I had purchased a dish with lid in person in their York,UK store. The item was in the box and sealed but upon arriving home and opened it, there’s black deep spots and deep scratches. I called the store but their customer was ridiculous specially the manager. I called the main customer number and complained but though I was told I will received an email after the conversation, I haven’t. For a big company like them, this poor customer service is really disappointing. I looked on them very high as I heard from people they have good products but with this kind of experience, I wont bother to buy again from then and I’ll even inform my friends not too. Worst company!

Bought a mug for my sister-in-law’s birthday. I understand that this company is expensive but the order took ages to arrive (even though p&p was very expensive) and when I received it, it was dumped in a large box with a couple of sheets of bubble wrap. For a £20 mug, I’d expect it to at least have its own box. Really disappointing

Sent in a stock pot for replacement over a month ago. It was recieved back at their warehouse over 3 weeks ago and the replacement has not been sent yet. I have emailed numerous times and no one has emailed me back. Ridiculous!

My husband and I were gifted a Dutch oven for our engagement party. I was browning meat in it and the enamel started chipping off. I submitted a ticket and was told I would not receive a replacement as there were 'signs of burning', which is not in line with the care and use requirements. What is the point of a cast iron Dutch oven that cannot be used to brown meat? For the price of the cookware and the fact it is a Dutch oven, it makes no sense for it to only able to be used for 'low to medium' cooking.
I then wrote a review on the product, which was not put up due to it being negative. Ergo, they obviously only publish positive reviews on their site, giving a false impression of the product to their customers.

Disappointed! Order as Xmas gift for my family, that status haven’t change since I paid.. no updates on dispatch.. 2 weeks before is need it and still will not come ! So expensive and such a rubbish customer service. I have email they sent standard response that I have to wait up to 3 days for any contact ! Not helpful when you trying to revive your goods on time ! Wil not order online ever again from them.

Attention à la mention Garantie A Vie dont Le Creuset fait grand état. Nous venons de recevoir concernant deux cocottes fontes abimées une réponse type automatisée critiquant nos techniques de chauffe. D'après photos ils font même mention d'une descente trop rapide de température. Un peu comme celle j'imagine que la cocotte subit lorsque l'on coupe le feu 😂😂😂. Toute ma famille était cliente de cette marque, je vais hélas devoir me tourner vers d'autres marques Made In France pour la suite. Staub ou Fontignac, je ne sais pas encore.

Be cautious of the 'Lifetime Guarantee' that Le Creuset proudly advertises. We have just received an automated response regarding two damaged cast-iron pots, criticizing our heating techniques. According to the photos, they even mention a too rapid temperature drop, somewhat like what I imagine the pot undergoes when the fire is turned off 😂😂😂. My entire family was a customer of this brand; unfortunately, I will have to turn to other Made In France brands in the future. Staub or Fontignac, I don't know yet.

I also had a problem with the paint on my lid .it looks delaminated with only soap and water washing.lid has never even been in the oven .inquiry #379308.rep LATOYA WASHINGTON #379308 I sent pictures and was told as others have been that it was my fault and referred to misuse.looks like identical standard reject response others have received ,i was gifted this by my employer so luckily for me im not out any money and the pot is totally usable,it just looks like crap. So exceptionally poor workmanship and even worse customer service( if you could even call them that).buy a different brand there are many out there just as good at way better prices.

Le Creuset Customer's.

I ask that you look past the pretty colors and the well made cookware. Customer service comes first. Not the product. Please take this from someone who has went to managers and the people over managers and leadership about the horrible customer service. I have tried to explain how that impacts a customer every time they look at the product. They do not care. I have spoken to leadership before. They have been dishonest and love to blame the customer. Stop buying. That is the only way they will wake up and pay attention.

This is a genuine honest review.

Made an order for products through and add for a cookbook and get a cookware set for free "just pay shipping ". The money was taken from my account but never received anything, not even the cookbook. Promotion said ships out in 2 to 7 days but I never received anything. It has been over a year now and I have moved to another state, but it was over 6 months before I moved. Not sure if they are worth getting, but watch carefully if buying through an add on the internet.

The website says ‘free gift with purchase’ among other statements such as ‘free shipping over $99’.

When I received my order, there was no gift . What they said implies all purchases. That’s really sneaky and false advertising. Where’s my gift? I want to return. First time shopping with LC USA but I’m disappointed. I have 4 other pans and many other crockery in storage in europe and I got this to try and feel at home but I have never been so disappointed opening a box of a LC product 👎🏻 way to under-deliver. I should go to retail ombudsman over false advertising.

I have quite a few Le Crest pots and pans. I recently experienced that the enamel in my largest and most expensive pot had peeled after making soup. One of the reasons all my pots and pans are from this brand was because of the lifetime warranty so I felt safe knowing no matter what happened I would get a replacement. Well that is just not true. I used this pot just like all the other pots on my induction stove, and again I was making soup so no high heat. I contacted customer service just to receive a message back weeks later notifying me that it was misuse of the of the pot had caused the peeling. So yup not unexpectedly as so many other companies the fault was pushed back to the user. WHY oh WHY do they even use words like lifetime warranty when it really is NOT so, and you just end up feeling like a failure for not even being able to make soup without breaking the pot? Needless to say the pot will NOT be replaced by a Le Creuset pot.
Ticket 50929 I think

I have many different models for the past. The current manufactured products DO NOT cook like my pots and pans that are 10 plus years old. I have 2 that look identical and did a test. In the old one, items cooked to perfection, in the new one, burnt result from the exact same use. I weighed the items , same temperature setting and not even close to older original manufactured product. The current manufactured products as of 2020 to present are not the quality for the cookability this brand was built on.

I attempted to place an order 5 separate times with two different credit cards, but the website kept rejecting my payment info as invalid and automatically canceled my purchase 3 times despite the payment being authorized by my credit card. I was really hoping to make a purchase in September in time for the two mug gift set. I even called my credit card company and had them on the phone while trying to make this purchase, and they confirmed that they aren’t blocking my card and that there shouldn’t be any issues.

I tried to reach out to Le Creuset customer support a week ago and never heard back. Instead, I received five automated cart reminder emails in that span of time, adding insult to injury. This experience surely doesn’t inspire confidence if I ever needed to reach out for warranty reasons, although at this rate I guess I’ll never own Le Creuset products anyway.

Le Crueset was instructed on where to deliver my order in Lake Forest California by me personally when I was asked to give them a delivery address. Somehow they delivered to my old home address in Westminster California when the new owner was away on business. The $1900 package was stolen off their porch. They will not as much as offer me a discount on a repurchase. I will never do business with this company again. Horrible customer service... DO NOT BUY FROM THIS COMPANY!!!