Le Creuset Reviews 

I give this company a zero but you have to click on one of the Stars above this was withoutout a doubt the worst company in my entire life that I've ever had the displeasure of doing business with I canceled my order before it even arrived it's been back in there warehouse for 2 weeks and they still haven't refunded me my money I can't believe this. I have called them repeatedly and they keep giving me the same thing which is a new ticket number here's your new ticket number here's your new ticket number every single day. They don't respond, you can't reach them by phone, and they owe me $134.62 I called the bank I got my money back still waiting to hear from Le Creuset company
I doubt I will their customer service is the worst in the industry I wouldn't buy anything from them I wouldn't even take anything from them if they gave it to me that's how mad I am at their company and the way they do business. Le Creuset is without a doubt the worst company in the USA

Returned order received 12/2, signed by Rob and acknowledged received via telephone and UPS tracking. Order # 01006493. I have called three times and sent emails. Advised allow 10 to 14 days for refund, and that it had been sent to accounting. As of this evening, 12/28, no refund or acknowledgement of my last email, requesting someone look into refund and asking for supervisor call back. Very, very poor customer service

If I could give them a zero I would.

Do a search on Trust Pilot. It appears the only demographic that has a rating greater than 3 out of 5 stars is the UK and Netherlands. This is ridiculous for a company selling merchandise that is not for the masses due to cost.

A search of them on the Better Business Bureau site shows a failing grade and also indicates they are not accredited. This suggests they are not committed to resolve any consumer complaints through the BBB nor as we found directly. We have not received anything more than an automated message including after posting this review. We wrote back the writer and nothing.

My $1,110 order was tracked for 4 weeks from Montreal to BC and than back to Montreal. They have had their products back and have failed to notify me or refund my purchase. I was forced to seek a refund from my credit card company. I was easily able to provide the required back-up for the refund of my purchase. I would encourage you to do the same rather than try and deal with them.

The salt and pepper mills are poor quality and not worth the price. The ceramic coating can also be difficult to clean on the pans. Don't expect any cooperation in resolving complaints as they will make the process as difficult as possible. That is why they don't have a telephone number on their website for you to contact them. Any online inquiries will get the automated response with no follow up. Caveat Emptor, Let the Buyer Beware.

Placed order 11/25/22. Sent wrong color. Worst customer service ever. No apology. I must return wrong color before they will ship replacement. They did not process my return for 8 days. After 3 more phone calls, on 12/16 I get an email telling me they no longer have my item in stock, and oh yeah will take 7-10 days for my refund.

Le creuset falsely advertised a cyber Monday sale and when I purchased it, it did not go through. They refuse to correct this even though I can prove it was advertised as 179 at the time of purchase. A 100 dollar difference. Will not buy again unless this is corrected. I had to write on here as when I reviewed on their website, they have to approve it. Assuming the bad reviews don’t get published

Where does one start? I see an ad on their web site with a certain offer. Turns out, their iT department inadvertantly left offer on line an extra day or so. Took screen shot of said offer. Customer service was closed during holiday. Got told by more than one, very unprofessional woman that just because I had proof of offer, program had ended. They are in S.Carolina. So. Extra disappointing to see what our country is lowering its standards to. Obviously. Hiring anyone that has time to answer a phone and no morals, scruples or up bringing that truly does not care about the American spirit of simply doing the right thing. Shame on you Le Creuset.

I have a Le Crueset casserole dish which has a single enamel chip on inner surface. I have seen numerous reports of Le Crueset replacing these under the lifetime warranty, so I was hopeful this would be the case for me.
I have been emailing the Customer Service team since September, no response.
I phoned my local shop who asked me to send photos- no response.
I went into the store today and was told that the lifetime guarantee only came in in 2014 (not true) and that wear and tear is not covered, and that because there are a few scratch marks (it’s 20 years old, I use a wooden spoon to cook but sometimes a metal one to serve) it would not be covered.
Also told me it was probably safe to keep using.
Really, really disappointed and I will probably buy another brand after this experience.

I have two pots that are chipping badly around the top rims. * actually have others that are chipped but not as badly. I sent in a warranty claim and they offered two replace both pots at no charge.

I bought a Le Creuset non-stick frying pan. The coating has started peeling after years of use almost exclusively as an egg/mushroom pan. I contacted Le Creuset and they informed me the pan should only ever be used in low-to-medium heat, so sorry but this is not covered by the replacement warranty. I've only usually used it from medium to medium-high heat. So, while I still think their products look and feel great, they are not the most durable or cheapest.

I ordered the bat mug along with another mug. Fast forward a week, day these items were supposed to be delivered, I get an email from Le creuset saying that the bat mug is actually out of stock and I would be getting a refund in 8-10 days.
I understand these things happen, but this was for a bday present and informing someone a week later that it is out of stock while they already took your money is ridiculous. You can still go on their website and purchase the bat mug, I wonder how many other people will get that disappointing message that it is actually out of stock after spending their money on it and waiting a whole week. Customer service didn’t really care and wouldn’t send me a free mug for all of the inconvenience like other established companies would.

My email to the company,

""After careful consideration I have decided the best way to deal with our old issue is to buy and return faulty LeCreuset kitchenware until I feel satisfied that I have disrupted your profits sufficiently.

the background story is we bought a stove top kettle that became faulty almost immediately.
LeCreuset apparently thought they best way to deal with the issue was to drag it out for 4 months thinking the customer would give up on the warranty claim. After 6 months you folks thought you could just blame the customer and say it was our fault.

I have not forgotten and we tell everyone how dysfunctional your company is.

Im going to start buying and returning products due to "damage" found.

I think you folks fuked up and treated us poorly so I am going to treat you the same way.""

UPDATE:
WOW, I posted this review not realizing that there were sooo many negative reviews of LeCreuset.
Any "response" from the company at this point is completely useless and inept on their part. Clearly they have failed 85% of their customers..
Le Creuset, you better get your sh!t together.
My position stands.
Fortunately for me, I travel all across NA and I have time to fuk with your sales.

I have a Dutch oven where the enamel has deteriorated so bad that everything sticks and is unuseable. My other pieces are fine and performs as expected. I always take care of my cookware as it is an investment and I only buy top of the line pieces. I asked Le Creuset for warranty on this item and was told this deterioration of the enamel was not covered by warranty. If this mfg defect is not covered I don’t what would be.

I have been told to return the item and it would be replaced so I shipped it. I was told this one time exception, whatever that means. There is no doubt the Dutch oven enamel is defective as my other pieces are fine. I only purchase Le Creuset, All Clad and cast iron. All Clad has never gave me the run around by not honoring their warranty. I had one non stick piece that the coating started peeling away and they replaced it within a week after I sent pictures. I will not purchase anymore Le Creuset.

Outstanding. My le Creuset cerise 24 inch casserole is one of my most prized possessions, throughout the years having cooked everything from the Gina Ford newborn chicken casserole to Julia Child’s to coq au vin for dinner parties and recently, Alison Romans’s viral chickpea stew during lockdown.
I purchased this item in 2010 as a new mother when my daughter was born. Sadly last year, the enamel at the bottom became burnt dark and started to chip away despite our use of gentle spoons ( wooden) and careful hand washing. We contacted customer service for repairs and came across the INCREDIBLE lifetime guarantee policy - after sending pictures our pan was replaced with speed, without any fuss or issue. Many brands do offer these guarantees but in practice, the conditions of replacement are too limiting. I was pleasantly surprised to have my pan replaced for free, with zero hassle. Since then I have also been doing research on how to care for and maintain these enamel and cast iron of these pans carefully, by looking at various videos on you tube and on lecreuset.com. Kudos to the le Creuset company for creating such a fabulous product that stands the test of time in my case 15 years of sustained use, and after care sales policy that is hassle free.
Le Creuset team: I will be a lifetime customer and I will continue to gift these items as wedding presents. They are practical beautiful and sustainable addition to any persons home and kitchen.

False advertising. Le Creuset Life time warranty my ass. Our very expensive pan doesn't heat evenly and everything sticks to the bottom. After 3 months of following manufactures seasoning instructions still no change. Contacted customer service this was there response. " please kindly note that we do not offer refunds on used items". My conclusion is maybe at one time they were good but now they are manufactured in China. Don't waste your money.

We purchased 3 different sets of your dishes in December 2021. They all say that they are dishwasher safe. However, we now have approximately 30% of our "very expensive" dishes that are chipped. I am disappointed. I have waited my whole adult life for these dishes and now that I can finally afford them, they are China-made garbage. Your marketing team would do better by the company by selling them as the cheap version on le'creuset vs. than anything else. We will replace these dishes with literally anything else not made in China.

I had heard about the Le Creuset lifetime guarantee ... but was amazed when I contacted them after I had dropped a butter dish on the floor, shattering the base (entirely my fault). I enquired whether there might be any spare bases around and was amazed when Le Creuset (UK) said they would send me a replacement, gratis ! The more so as the dish still retails and they could have suggested I buy another. That is really good service in my book - many thanks, Le Creuset.

Some enamel was starting to chip away from the bottom of my favourite 10-year-old Le Creuset pot. I googled it, and was reminded of their Lifetime guarantee. So I called Le Creuset and spoke to a friendly and helpful consultant who advised me to send them the details, including photos, by email. This I did, and received prompt replies back. They agreed to send me a new pot via DHL, and it arrived the next week. A beautiful new pot, just the same as my original one. I am really happy, and so grateful that they were willing to do this. I would highly recommend Le Creuset products. I have a few, including some cooking utensils, and the price you pay is worth the investment.

I've had two Le Creuset oven dishes and they've both cracked while cooking, they simply can't handle the heat! Last night I was using my remaining dish (other one cracked and I threw it away), the oven was at 180°C but after ten minutes I heard a 'pop'. I inspected it and saw a hairline crack running from the middle to the edge, it had also bowed slightly. The last dish that cracked was in a preheated oven for ten minutes.. I added some chicken thighs which caused the dish to immediately crack! I used to think Le Creuset were the best, but what a waste of money.

Fantastic company, true to their lifetime guarantee pledge in Switzerland. Very helpful and sympathetic contact with their friendly and competent staff. Praise all the way! Thank you!

Please don't buy it.
They don't stand behind the rusted products and after 2 years they said not cover under warranty. They rusted easy.