Easy ordering, quick shipment, great value! Loving and very impressed with my new XPress 750! If you want the "traditional" bike look, with the benefit of a great pedal assist experience for those i... See more
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Review summary
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The delivery was timely. The packing environmentally forward. While one of the fenders was bent during transit – you guys made it up relatively quickly and without too much fuss or must. I did find so... See more
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Other than great reviews, I found that shipping, packaging, workmanship and QUALITY was tip top shape! This bike is everything I thought it would be plus several extras that are of great quality also... See more
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The easy unboxing, the ease of assembly. The comfortable seat and overall riding. The only downside is the complete folding capability. You have to remove the front tire,and front fender inorder to ge... See more
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Company details
Written by the company
At Lectric eBikes, we understand that riding should be fun, not stressful. That’s why we create eBikes that remove the barriers of getting around—designed for effortless use, priced within reach, and built to keep up with real life. We believe freedom on two (or three) wheels should never come with complications or compromises. By focusing on reliability, fair pricing, and long-term value, we ensure that everyone can ride without worry and explore life without boundaries.
Our Commitment to You
Written by the company
- Built on Legendary Service
- We believe that putting people before profit is a disruptive force for good. This belief steers our journey towards creating more than just a brand—it's about fostering a community. One built on trust, support, and shared momentum. It means giving more people the freedom to ride, ensuring fairness over frugality, and remembering that the best business is the one that puts people at the center. Because real momentum comes from doing the right thing in every single moment.
Contact info
2311 W Utopia Rd, 85027, Phoenix, United States
- +16027150907
- contact@lectricebikes.com
- lectricebikes.com
4.5
Excellent
2K reviews
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I recently received this electric bike…
I recently received this electric bike and was excited to get started, but unfortunately the bike arrived with a defect in the manual gear shifting system. The middle gears do not shift properly and appear to skip or fail to engage consistently during riding.
The motor and overall design seem promising, but the gear issue significantly affects the riding experience and makes the bike difficult to use comfortably. I expected the bike to be fully inspected and functional upon delivery, especially considering the price and setup expectations for an e-bike.
I hope the company can provide a quick resolution, replacement parts, or repair support. Until the gear issue is corrected, I cannot fully rate a 5 star experience yet
23 April 2026
Reply from Lectric eBikes
Hello Bob,
I am so sorry to hear that your gears aren't shifting as smoothly as they should be! We definitely want every ride to be a 5-star experience, and I apologize for the frustration this has caused right out of the box.
I have notified our specialized technical support team, and someone will be reaching out to you via email shortly to help troubleshoot this and provide the necessary resolution, whether that involves a quick adjustment or replacement parts.
Thank you for your patience while we get this squared away for you!
Overall experience was very positive
Overall experience was very positive. One thing that box was delivered with little damage and the bike was scratched.
I can probably send some pictures.
22 April 2026
Reply from Lectric eBikes
Hello Gregory,
Thank you for the review and for your positive feedback! We are so sorry to hear that the box took a bit of a beating and your bike arrived with some scratches. We definitely want to make sure your new ride looks as good as it performs.
Please do send those photos over to our support team at contact@lectricebikes.com or text them to us at (602) 715-0907! We’d love to take a look and see how we can make this right for you.
I am pleased with my electric bike
I am pleased with my electric bike. It arrived without any problems
22 April 2026
Reply from Lectric eBikes
Hello Loren,
That’s what we love to hear! We take a lot of pride in our shipping process, so I’m glad to know your bike arrived safe, sound, and ready for the road.
Enjoy the new ride and welcome to the community!
Reply from Lectric eBikes
Hello Jeb,
Thank you so much for the great review!
We really appreciate it!
It was just and easy purchase
It was just and easy purchase. What a great built bike! All the sites where you can ask questions are perfect for a new rider. Thank you for keeping in touch. I got in my first 8 mile ride. What a smooth ride. I’m definitely getting a new bike seat. This one isn’t very comfortable.
27 April 2026
Reply from Lectric eBikes
Hello Deanna,
You are so welcome! We’re happy to hear that the process was easy for you. Providing those spaces for our riders to ask questions and connect is a huge priority for us, especially for those just starting their eBike journey.
We’re glad to have you in the community!
Everything about the packaging was well…
Everything about the packaging was well done, except there was absolutely no paperwork that came with the bike. No instruction manual, took me forever to find where the key went. Finally found a manual online. This was very disappointing. Your lucky I gave you a 4.
29 April 2026
Reply from Lectric eBikes
Hello Randall,
We truly appreciate the feedback, and we definitely hear your frustration regarding the missing paperwork!
To help reduce our environmental footprint and ensure our riders always have the most up-to-date information, we have transitioned to a paperless system. Digital manuals allow us to make instant updates as we improve our products, ensuring you always have the most accurate guidance at your fingertips.
That said, we understand the initial hunt for the key was a hassle, and we’ll definitely keep your experience in mind as we look for ways to make the out of the box experience even more intuitive. Thank you for sticking with us. We're glad you found what you needed and are ready to ride!
Your bike and your service has been…
Your bike and your service has been good.
I was not happy with your website. Your website is linked to scammers that cost me additional money. This
I am not happy about.
You asked me to edit my review. I will give you more details of my experience here.
I purchased an e-bike from you. About a week later I received an e-mail that the bike had been shipped. In the the email was a button to push named track shipment. Stupid me pushed that button. Nothing happened. I assumed the link did not work and forgot about it. Some days later I noticed that my credit card had been charged $25 by a company called ShipmentsFree.com. (Wouldn’t you say that $25 is quite steep to track a FEDEX shipment.)
I am not concerned about the money. That is my fault for being stupid and pressing the link button. What bothers me is that I never gave this company my credit card number. It had to come from your company, I also never gave you permission to forward my card to anyone.
If someone from Lectric wishes to talk to me please call me.
Bruce Painchaud
27 April 2026
Reply from Lectric eBikes
Hello Bruce,
I am so sorry to hear about your experience. Protecting our riders is a top priority, and we take reports of this nature very seriously.
Please know that our official website is lectricebikes.com, and we do not have any affiliations with third-party sites that would charge additional fees or compromise your information. Scammers frequently target successful brands by creating false websites or fake ads, and we work hard to report and shut those down as soon as they appear.
We would love to learn more about where this link originated so our security team can investigate. If you're willing to share more details, please reach out to us at contact@lectricebikes.com. We’re glad you’re enjoying the bike, and we want to ensure your experience with our brand is safe from start to finish.
Reply from Lectric eBikes
Hello Janice,
I am so sorry to hear that you found the directions frustrating! We want the setup process to be as smooth as possible, and it sounds like we missed the mark for you here.
We will have a member of our team reach out to you via email shortly to provide some helpful resources and video guides to ensure you feel fully confident with your new bike.
Thank you for your feedback and your patience while we get this sorted for you!
My 1st E-Bike XP4
Timely delivery of E-Bike and Accessories.
Some light assembly for my XP4 was required and took only a few minutes (Handle Bar, Seat, Pedals and Lock, etc) the YouTube video for the E-Bike assembly was very helpful.
Happy with the purchase!
27 April 2026
Reply from Lectric eBikes
Hello,
That is awesome to hear! We’re so glad the assembly videos helped you get the XP4 on the road in just a few minutes.
It’s always our goal to make the unboxing experience as easy as possible. Enjoy the new ride and those accessories!
Fast great service and easy to reach if…
Fast great service and easy to reach if you have questions or concerns
29 April 2026
Reply from Lectric eBikes
Hello Daniel,
Thank you so much for the great review, and feedback!
Comfortable bikes with plenty of power.
The bikes were delivered by FedEx and the boxes were noticeably damaged so I feared the bikes would be also. After unboxing them only 1 bike had a bent brake cable and the other was fine. The bikes were mostly assembled except for the front tire and handle bar assembly. There were no manuals for the bikes to complete assembly, and nothing to explain how to work the electronics of the bikes. I scanned the QR code that took me to an unboxing of a different model bike. After surfing the web I located a video that explained most of the functions of the bike. We do enjoy the bikes but I feel we may not know everything about the bikes that we should. A bike specific manual would be nice to have.
26 April 2026
Reply from Lectric eBikes
Hello Robert,
I am so sorry for the frustration! It’s a huge relief to hear that the bikes mostly survived that rough FedEx trip, but a bent brake cable and the lack of a clear manual is certainly not the experience we want for you.
We actually have bike-specific digital manuals and videos for every model, and I apologize that the QR code didn't lead you to the right place. I’ll have a member of our team reach out to you via email shortly to send over the correct manuals, help you with that brake cable, and make sure you're fully up to speed on all your bike's features.
We’re glad you’re enjoying the rides so far, and we’ll make sure you have everything you need to feel like an expert on them!
Love the Bike
I love the bike. Rides great. I was a little disappointed in the set up. The description said no tools needed. It was complicated to put together. The chain guard should have been installed at the factory.
28 April 2026
Reply from Lectric eBikes
Hello Carl,
We are so glad to hear you’re loving the ride! However, I truly apologize for the frustration during the setup process.
Regarding the chain guard, it is actually included as an optional accessory rather than a standard factory-installed part, which is why it required that extra step. We're sorry that this made the assembly feel more complicated than expected!
We really appreciate your feedback, and we're happy to have you out on the road. Enjoy the miles ahead!
Most everything was good
Most everything was good. One tube was bad with a defect on the top of the tube, the non-tread side. There is slop in the differential that I have not figured out yet.
28 April 2026
Reply from Lectric eBikes
Hello Morris,
Thank you for the honest feedback! We're glad to hear most of your experience has been positive, but we definitely want to help you get those technical details squared away.
A tube defect right out of the box is never the goal, and we want to make sure that differential is performing exactly as it should. I will have a member of our technical support team reach out to you via email shortly to assist you.
We want to make sure your ride is 100% solid!
The seat post lock is almost useless
The seat post lock is almost useless. I broke the Iever off trying to get to stay locked. It failed every time with normal tightening. Will need to modify it to keep from getting cut by broken cam lock lever.
28 April 2026
Reply from Lectric eBikes
Hi Jon, we really appreciate you taking the time to share your experience. We’re sorry to hear about the frustration with the lock. Please reach out to our team for assistance. We look forward to helping you!
Wonderful customer service
Wonderful customer service. I love that I got to speak with a real, knowledgeable HUMAN when I called. They were so pleasant and helpful.
21 April 2026
Reply from Lectric eBikes
Hi Lacy, thank you so much for the kind words. We take great pride in our support, and it’s wonderful to hear that you had a great experience. We’re always here if you need anything else!
Reply from Lectric eBikes
Hello,
Thanks for the 5-Star Review!
It means a lot to us!
I received my second XP TRIKE...the…
I received my second XP TRIKE...the upgraded 750 watt motor...it was a little harder to assemble...but it's just time . I really enjoy the new model...turn signals eh take them or leave them I was surprised that a electric horn has not been added.... the control's were easy to adjust to. The seatpost was wobbly and it took quite a few contacts to resolve the issue.but it has been taken care of.
28 April 2026
Reply from Lectric eBikes
Hello Peter,
Thank you for coming back for a second XP Trike! It’s great to hear that you're already enjoying the power of the upgraded 750W motor and that the new controls were easy to dial in.
We appreciate the honest feedback on the turn signals and the suggestion for an electric horn. We’re always looking for ways to improve our builds based on rider input! I’m also very sorry that the seatpost issue took a few tries to get sorted out, but I’m glad our team was able to get that fully resolved for you.
Happy riding on your new trike!
Have had my XP2 Trike for 3 weeks
Have had my XP2 Trike for 3 weeks. Had a one problem
wrong seat post was sent-was replaced immediately. Talked to Curtis about other concerns and he immediately put me at ease. I really enjoy the ease of riding this trike.
28 April 2026
Reply from Lectric eBikes
Hello Joseph,
That is so wonderful to hear! We are thrilled that you are enjoying the ease of the XP Trike experience.
I’m glad we were able to get that seat post swapped out for you right away, and I’ll be sure to pass your kind words along to Kurtis! (He’s a rockstar on our team and will be happy to know he put you at ease.)
Welcome to the community, and enjoy many more miles of smooth riding!
Reply from Lectric eBikes
Hello Tom,
We appreciate the kind words about our customer service team, and are so grateful for the wonderful review!
The bike came and was easy to put…
The bike came and was easy to put together and easy to set up. I had a broken cell phone holder and email lecture e-bikes and sent a picture. Then I went for my first ride. I checked my email about 2 hours later and was told a new one was on the way. Great customer service
28 April 2026
Reply from Lectric eBikes
Hello Shawn,
Now that is what we like to hear! We know how exciting that first ride is, and we’re glad we could get that cell phone holder replaced before you even got back from your trip.
Our team prides itself on being fast and efficient so you can stay focused on the road. Enjoy the new bike and the peace of mind knowing we've always got your back!
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