Initially, I was less than impressed at not being informed that an item was out of stock when ordering. The communication from that point forward was excellent, and it became clear that the company va... See more
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See what reviewers are saying
We had a snaffle with part of my order which meant a delay of a few weeks... However, this was handled brilliantly and I even got a lovely freebie while I was waiting. These things happen but it's t... See more
I am very impressed with this store. I bought a lamp, and the communication was outstanding – they replied to all my inquiries almost instantly. Even though one item was missing from my package (th... See more
My best customer experience to date! An amazing team with great communication throughout the process, they truly went above and beyound to satisfy me to the point where i won't be shopp... See more
Company details
- #6 of 7 best companies in Hydroponics equipment supplier
Contact info
Hollingdean Terrace, BN17HA, Brighton, United Kingdom
- 07596555820
- info@ledgrowstore.co.uk
- ledgrowstore.co.uk
4.6
Excellent
376 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Ease of assembly and excellent advice…
Ease of assembly and excellent advice on what I needed, great job guys thank you, also an amazing unit I was extremely impressed with the set up.
18 June 2023
Top notch quality products
Top notch quality products , delivered super fast . Highly recommend
9 July 2023
Excellent customer service
The buying experience of ledgrowstore was excellent. Customer service provided by James is literally second to none. I was amazed by the level of care and attention. Unfortunately, my item was out of stock, James suggested an alternative at the same cost and even sent a goodie bag for the trouble. In fact, James offered to send a goodie bag even if I requested a refund, just for the trouble. The delivery was next day with Dpd too (at the weekend) . Thanks for the help James and thanks for a buying experience that is second to none.
7 July 2023
Unprompted review
Other sellers take note….
The seller taking the time to send an email with postage updates etc just is the nice step people often forget when a purchase is made.
Fast and efficient service
2 July 2023
Great communication and an excellent…
Great communication and an excellent service. Really helpful throughout.
2 July 2023
Amazing Light At A Great Price and was…
Amazing Light At A Great Price and was delivered very fast. Great product, great price. Very Happy.
17 June 2023
Fast response to phone call and very…
Fast response to phone call and very helpful. Next day free delivery and excellent product. Spot on.
17 June 2023
LEDgrowstore really look after you! A1.
Fantastic experience with LEDgrowstore! Pulled in by good prices and products, but their customer service is among the very best I've had!
A third party product was missing an item - it happens. LED got straight onto it and got the vendor to ship the missing part promptly.
There was a missing item in the delivery too (bought about 12 items). No problem, the ops manager James not only got straight to shipping, but upgraded the product too!
Anyone can ship things, but how they deal with things if there is an error really seperated them. This company really distinguished itself with its customer service. Would recommend!
30 May 2023
Replacement for faulty item was…
Replacement for faulty item was delivered quickly with no questions asked! My Oyster mushrooms are growing great now! Thank you Guys
30 May 2023
all good thanks
21 May 2023
Great service
5 May 2023
Excellent customer service super fast…
Excellent customer service super fast shipping would definitely recommend
27 April 2023
Ordered and didn’t receive my product…
Ordered and didn’t receive my product didn’t even get a email to say it’s been sent.
1 May 2023
Reply from ledgrowstore.co.uk
I’m so sorry that this has happened.
I can see that your order came through late on Bank Holiday Monday evening. I confirm that your order was sent out the following day by Royal Mail 24 so it absolutely should be with you by now.
A shipping update was sent out to your email at 15.51 on the 2nd of May. These can sometimes end up in spam email so please accept my apologies again if you feel that you were kept out of the loop.
I can only assume that it has fallen behind in the Bank Holiday backlog and Royal Mail are struggling. Either way - that’s not on, and I apologise.
We pride ourselves on super fast and trouble-free delivery and we’ve let you down this time.
I’m going to get a little collection of gardening equipment together for you as a personal apology from me. This will be a bunch of kit that all growers would love and I hope it at least goes a little way to make up for the delay in receiving your order.
Please don't hesitate to contact me further with any questions you may have. I’m never too far away and am always happy to help.
Fast and reliable
Easy to complete order, confirmation and updates within the hour and arrived the next day. Fantastic!
25 April 2023
Brilliant service Brilliant after care
16 April 2023
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