LED Outfitters Reviews 

205
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Ordered the Under Cover Vizor UZ60 Light for my vehicle. When I received the light I immediately noticed that the wiring was backwards. The long cord was supposed to come from the passenger s... See more

Rated 5 out of 5 stars

I have gotten each of my order in a convenient way. I am a regular buyer from this emergency lighting store. Love their lights, incredibly bright indeed!!! The people working behind this company are... See more

Rated 1 out of 5 stars

We have purchase multiple (5-6) emergency vehicle lights from $200-700 ea, we have one that is less than 3 months old, contacted LED Outfitters, who said it was under warranty. Their fix was to send... See more

Company replied

Rated 1 out of 5 stars

Bought a $600 light bar 2 months ago. While driving the light bar blew off and ripped the screws out of my truck. Installed the light exactly per enclosed instructions. Called customer service and spo... See more

Company details

  1. Vehicles & Transportation

About LED Outfitters

Information provided by various external sources

Starting in 2002, LED OUTFITTERS has been selling Emergency Vehicle Equipment all over the United States. By working with cutting edge manufacturers from around the world we are able to provide products that meet and exceed current market standards. We are constantly searching for ways to improve and expand our product line. We have come a long way since we started, and we are very proud of our accomplishments.

We take pride in offering quality products at affordable prices. We feel that we owe it to our customers to offer the lowest prices on the market. Quality products for all Public Safety Professionals, for a price that won't leave you feeling victimized! Our products are dependable, yet inexpensive. If you're not paying our prices, then you are paying way too much!

Contact info

2.4

Poor

TrustScore 2.5 out of 5

205 reviews

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2.4

All reviews

(205)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful Service

Ordered on a thursday, paid $56 for 2 day shipping, still not here, called for assistance, they asked my order number, 5 minutes of silence, then he put me on hold, asked the last 4 digits of my CC, more silence, then told me that it would be shipping that day (monday) and it would arrive within 24 hours. When I told him the situation, he said it takes 24 hours to process. i told him that it still should have been shipped out, as i ordered it at 4PM on thursday, well before they closed for the day, so it should have been shipped on friday by that logic.

23 May 2016
Unprompted review
Rated 1 out of 5 stars

2 seperate orders, both screwed up

I have placed 2 separate orders, the first, they paid for 1 lb shipping which left me to pay extra postage from usps on arrival-Paypal disputed and money back for extra shipping. 2nd order, same thing, paid for not enough shipping, and they sent me the wrong handheld siren with no install instructions, so when I called (4th time they actually answered)they advise they don't have a copy they could send me and tried to talk me through install instructions. Luckily another company (that sells the same product for cheaper btw under their label) sent me a copy the same day I emailed them and explained the situation. I am in the market for more products, but will pay more from a reputable company that delivers what they say they will.

STAY AWAY-Buyer beware
I am a real person-Firefighter Grand Rapids, MI area.

26 April 2016
Unprompted review
Rated 1 out of 5 stars

I will NEVER go back again.

We ordered a light, it didn't fit and so we asked about sending it back. Sent it back in their 14 day time requirement and now they refuse to even talk to me about the order. They answer their phone about 10% of the time and when they do they tell me to email them about it. I've emailed, I've called, I've contacted the BBB and I intend to let the entire world know that this company is AWFUL and do NOT do business with them. At this point I've given them $275 that I will never get back. The positive reviews HAVE to be fake- there's simply no way that they jive with my experience. They people are thieves. They're rude and really bad at customer service. Please, spend your money elsewhere.

22 April 2016
Unprompted review
Rated 2 out of 5 stars

Extremely poor customer service

Very poor customer service, do not stand behind their warranties, Have had bad modules in my light bar 2 years after it was purchased, was promised repeatedly replacement modules but never received them. I even paid for one replacement in hopes of being able to get my light bar of my workbench and back on my truck but still no module, numerous contacts and promises of shipment but never sent. Did not even honor request from the New York BBB. would not exchange bar even while it was under warranty.

7 April 2016
Unprompted review
Rated 5 out of 5 stars

Awesome!

Ordered my Mini light bar two days ago. 1/27/2016 Recieved it today. Works great and extremely bright. Couldn't be happier!!! 👍 Thank you LED...

30 January 2016
Unprompted review
Rated 1 out of 5 stars

never agian

Worst people we have ever delt with. Will not warranty anything, even if you bought the 5 year warranty like we did. Have been trying for 6 months to resolve a seemingly minor issue of failed lighting modules with no progress. Multipule e-mails and phone calls do nothing. Save your money and go with Code 3 products. Google them and you wont find bbb reviews in the first 5 results. This company's service is just horrible.

29 September 2015
Unprompted review
Rated 1 out of 5 stars

Customer service

The guy that answers the phone tells you what you want to hear and hangs up. You never end up getting anywhere. Wish I lived closer I'd like to meet him in person.

3 August 2015
Unprompted review
Rated 1 out of 5 stars

Terrible return

They were out of the one I orders and sent me one that was too big. I sent it back wanting a refund or the one I ordered. Too date .. .no light ... no money. Now I'm suppose to contact a manger. BULL ... just send me the light I ordered or my money.

18 June 2015
Unprompted review
Rated 5 out of 5 stars

Great product

Great product and fast shipping never ever had a problem with their products we will keep buying from them thanks A.B.S. Don lennex and co..

1 June 2015
Unprompted review
Rated 2 out of 5 stars

Need a better return policy

Had the lights in the box unopened for a month or so before I got a chance to put them on my truck. I had forgotten that I ordered the lights for a ford ranger & then changed my mind and bought a ford F150. When I called to see if I could exchange them for a larger size to fit my new truck, I was told that I only had 14 days to return them........ So now I am out the $$$$ for the light bar I purchased from you & I have to order a new one. ( i won't purchase it from LED outfitters that's for sure!!!!!)

18 May 2015
Unprompted review
Rated 5 out of 5 stars

led lights

The Led lights I purchased are awesome, I was using just red lights but the red/white combo are extremely brighter.

16 May 2015
Unprompted review

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