Ledsone Reviews 235

Ordered 2 light blue dome ceiling shades on a Saturday evening, they were dispatched on the Sunday and delivered Monday morning - amazing service and great shades as well as a good price, what’s not to like, would definitely recommend.

I have been informed regarding the order and delivery was on the time of the shipment.

Very quick delivery and good product. Did the job !

1 star is too high a ranking
I bought a screwin bulb holder , copper effect in July. Ihave only jsut fitted it and on screwing the first bulb in the threaded reciver stuck to the bulb and came out breaking a £45 , 200mm edsion style bulb
the quality of this item is awful and i dreed to think of the possible fire risk. NO CE certification was evident and im appauled by this copany and their awful quality products .

Edit in response to their reply-
I emailed twice before leaving the review and twice since you sell unfut fir purpose electrical fittings and provide ignorant and unprofessional custoner service. All emails you ignore. The reciver is so poorly made it fell apart screwing a bulb in , a light bulb made of glass that cannot other be fitted with aggression or the bulb would break so poor quality items and liars in customer service what a company!

I purchased what transpired to be a potentially lethal light fitting from Ledsone. As an electrical engineer for over 40 years I confidently installed it, noting the polarity tags (L,N,E) on the non-coloured wires. Switching on it didn't work, thank god I switched back off before before inspecting, as the cable core marked 'live' was in fact the 'earth' and duly grounded down to the metal of the light fitting, making it live!
I swiftly wrote to Ledsone to alert them, (maybe naively) thinking they would recall this product, but in fact they never even responded.
So as a duty of care, I am publicly highlighting this issue and advise extreme caution to anyone contemplating a purchase from these people.

The product arrived within several working days. It arrived well packaged with all the parts included. It seems well made and just as the photo shows.

Good communication and speedy service. 1 item was faulty but was replaced quickly. Can't ask for more.

Really lovely products at really low prices! Was impressed and would definitely use again! Thank you

Excellent customer service , prompt deliveries and always just what I expected.
Good quality , good prices and a happy customer !!

I ordered 4 m of two wire gold twist. It took over a week to get to me. I purchased this on eBay. When the packaged arrived. It had tracked 48 sticker on the bag so I cannot understand why it took over a week to get to me. Sending back by return on eBay the absolute twaddle that I was given that if I do not follow these instructions I will not receive a refund if it's not in the original packaging etc etc. and then I have to pay for the postage back. They wanted me to post it to their address which I've refused to do because I was waiting 3 days for a QR code. I only received that this morning. There's something not right with the way that they are delivering stuff and the returns that you have to go through. I would suggest sending photographs of the original packaging, returning anything with a QR code and not directly back to the company. Thus, this gives them the opportunity to say that they never received the package and not give you your refund back. I would be very careful with purchasing anything from this company online

Item ordered was damaged in transit. Contacted Ledstone and after a couple of emails a new item was dispatched.
Very professional and superb after sales care will definitely use again.

Very good
Very fast delivery

They completely ignored my return. From what I read here, this is not the only time that happened. I had to charge back via my card.

EDIT: They immediately challenged this review and are trying to get Trustpilot to remove it. I assume they always do that, so be aware that most negative reviews never make it to this site.

Lovely lamp but not suitable to fitting. Returned - took a while but…

LEDSone responded very quickly when a courier failed to deliver my lampshades, and resolved the issue successfully.

Quick and efficient delivery. Goods as described and do the job.

I placed an order with Ledsone for replacement G4 bulbs
Speedy delivery and items were well packaged
Unfortunately none of the bulbs worked
After emailing I was offered a full refund
This is what I call excellent, no hassle customer service
I would highly recommend this company

I placed a large order for pendant lights from this company over three weeks ago. I received only the first confirmation email, and since then, absolutely nothing. The tracking link they gave me shows “tracking not available”. I have sent multiple emails, no one replied. I have tried contacting them via the chat function on their website. No one replied.

There has been zero communication, no shipping update, no explanation. It feels like this company just took my money and disappeared.

I am extremely frustrated and angry. I will be reporting them to PayPal to get my money back.

Update, they asked me to improve the review: Do your own reasearch folk, all is not what it seems. 1. Check TrustPilot you will a lot of 1 star reviews take note, and 2. check companies house - you won't find this company - which should raise alarm bells. For the address listed on the website, what you will find is: a director listed for: RELIC ELECTRICAL LTD and the same director listed another company trading as DCVOLTAGE LTD but NOTHING for this company- ASK YOURSELF WHY. More importantly - they also sell and ship ILLEGAL and DANGEROUS goods, in the example I saw there was NO CE/UKCA markings, it was meant to be used in the rain, mains wire, with NO protection. Which would concern Trading Standards, Not to mention FAKE reviews. And mis-leading advertising (promoting a company that does not exist, to scam customers who are not aware) I will be contacting Advertising Standards Agency AND Trading Standards.

Correct product sent in good timely manner with plenty of communication.