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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Customers frequently highlight the speedy and efficient delivery service, with many items arriving quickly and well-packaged. People are also pleased with the competitive pricing, finding good value for money on a variety of products. However, some people were dissatisfied with the product quality, mentioning issues like faulty items, broken parts, or concerns about product standards. There were also instances where customers experienced problems with their orders, including non-delivery, incorrect items, or difficulties with replacements and communication regarding tracking and addresses.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the quality, value, and design of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the excellent quality, good price,... See more

Order

Reviewers mention ambiguous feedback about orders. Many customers experienced quick order processing,... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great care taken to show a real life idea of what the pattern will look like in size etc. Good customer communication via email. The vinyl I purchased was just what I ordered and arrived in substantia... See more

Rated 5 out of 5 stars

I placed an order with Ledsone for replacement G4 bulbs Speedy delivery and items were well packaged Unfortunately none of the bulbs worked After emailing I was offered a full refund This is what... See more

Rated 5 out of 5 stars

Ordered light fittings in December but electrician has put them up in March, unfortunately upon opening one was broke. I emailed on Saturday 14th March not expecting a reply till the Monday, but they... See more

Company replied

Rated 5 out of 5 stars

Helpful and friendly staff. Product range is absolutely incredible. We weren't 100% sure which colour flex or light bulbs to choose so we visited the warehouse. There is no shop but a member of the t... See more


Company details

  1. #89 of 98 best companies in Lighting Shop
  2. #23 of 24 best companies in Lighting wholesaler

Written by the company

Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.


Contact info

4.1

Great

TrustScore 4 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice of lights at an affordable…

Great choice of lights at an affordable price. Excellent communication from ordering to receipt of goods. Slight issue with missing part which customer services dealt with exceptionally quickly. Highly recommend this company

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. Excellent customer service, speedy responses to emails and a replacement part sent very quickly. Our lights are now up and we are very happy with them, both quality and looks.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great price, way cheaper than most other places.

Fixed the issue with broken bulbs without any fuss.

Definitely recommend and will buy from them again.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Top service

Great lighting,at a great price.Fast,tracked delivery,and very helpful customer support.Thoroughly recommend this company.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Great choice of cables

Great to find a wide, colourful range of useful, practical electrical & lighting cables made with quality materials instead of the plain, ugly white plastic. I bought the red lighting plug/cord in my utility room and it looks fab.

27 August 2024
Rated 5 out of 5 stars

Pleased with the quality, style and price

Mix up with the order was corrected quickly and I'm really pleased with the quality, style and price of the light fittings I ordered. The QR code provided which links to a fitting instruction video was very helpful and made installation straightforward.

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful lampshades

Beautiful lampshades, fantastic customer service. I loved the 3 vintage style lampshades that I bought for my hallway and landing that arrived yesterday. They look stunning. I've since ordered another vintage style one for my living room. Thank you.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

You did fine, however…

…you were let down very badly by your choice of courier - Evri, who failed to deliver twice, before eventually leaving at the wrong address. Not only did they fail ‘physically’, they also failed to respond to my communications in a satisfactory manner. My advice would be to not use them again!

28 July 2024
Rated 4 out of 5 stars

Good customer service

A variety of items were ordered for a pendant light. These were received quickly. A slight problem with the order was sorted out quickly and efficiently by their customer service team. Well done.

22 July 2024
Unprompted review

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