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Ledsone Reviews 235

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TrustScore 4 out of 5

4.1

Lighting Shop
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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Customers frequently highlight the speedy and efficient delivery service, with many items arriving quickly and well-packaged. People are also pleased with the competitive pricing, finding good value for money on a variety of products. However, some people were dissatisfied with the product quality, mentioning issues like faulty items, broken parts, or concerns about product standards. There were also instances where customers experienced problems with their orders, including non-delivery, incorrect items, or difficulties with replacements and communication regarding tracking and addresses.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the quality, value, and design of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the excellent quality, good price,... See more

Order

Reviewers mention ambiguous feedback about orders. Many customers experienced quick order processing,... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great care taken to show a real life idea of what the pattern will look like in size etc. Good customer communication via email. The vinyl I purchased was just what I ordered and arrived in substantia... See more

Rated 5 out of 5 stars

I placed an order with Ledsone for replacement G4 bulbs Speedy delivery and items were well packaged Unfortunately none of the bulbs worked After emailing I was offered a full refund This is what... See more

Rated 5 out of 5 stars

Ordered light fittings in December but electrician has put them up in March, unfortunately upon opening one was broke. I emailed on Saturday 14th March not expecting a reply till the Monday, but they... See more

Company replied

Rated 5 out of 5 stars

Helpful and friendly staff. Product range is absolutely incredible. We weren't 100% sure which colour flex or light bulbs to choose so we visited the warehouse. There is no shop but a member of the t... See more

Company details

  1. #89 of 98 best companies in Lighting Shop
  2. #23 of 24 best companies in Lighting wholesaler

Written by the company

Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.

Contact info

4.1

Great

TrustScore 4 out of 5

235 reviews

5-star
4-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

The company delivered

The company delivered exactly what I ordered on time and the quality was as expected at the price I was happy to pay.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Even though I got my purchse wrong they were very helpful and quick with the refund

8 February 2024
Unprompted review
Rated 5 out of 5 stars

excellent

lovely quality product.quick delivery. Will definitely carry on using

16 February 2024
Unprompted review
Rated 4 out of 5 stars

Product great

Product great, however, delivery courier awful. Left box behind rubbish bin in heavy rain
This needs to be addressed (electrical item and water!!! )

29 January 2024
Unprompted review
Rated 1 out of 5 stars

Don't know who to blame but package…

Don't know who to blame but package arrived ripped open, cardboard box ripped & crushed & the item was not complete- part was missing. I had to throw it away.

8 February 2024
Unprompted review
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Reply from Ledsone

Hi John,

We apologize for the inconvenience caused to you. We are always careful about our packaging, but sometimes issues occur with courier services. We strive to provide the best customer service, where you can simply contact us to request a replacement or refund according to your preference. Please provide your order details, and we will resolve this issue promptly. Once again, sorry for the inconvenience.

Thank you.
LEDSone.

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