Legacy Financial Reviews 82

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, professionalism, and extensive knowledge, making complex processes easy to understand. Many highlight the outstanding customer service, noting the friendly, supportive, and non-judgmental approach of the representatives. People appreciate the clear communication and the feeling of being in good hands, which helps alleviate stress during challenging financial situations. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the personalized attention and the helpful guidance received, which often leads to a sense of relief and optimism about their financial future.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the helpfulness,... See more

Customer service

Consumers consistently report positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and knowledge of... See more

User experience

Clients share positive opinions on user experience. Many customers highlight the helpfulness of staff, who... See more

Based on these reviews

Rated 5 out of 5 stars

The best part of my experience with Legacy Financial was learning how NOT to fall into the revolving credit card trap. Kimberly Alexander patiently walked me through the life of credit as it has becom... See more

Rated 5 out of 5 stars

I had the pleasure of working with Kimberly Alexander. She was excellent. Showed great patience and professionalism as we worked through my financials. I highly recommend the program and should you be... See more

Rated 5 out of 5 stars

I’d highly recommend Harry and James at Legacy Financial! They make the whole process easy to understand, and you can tell right away you’re in good hands — which is really reassuring. Great service,... See more

Rated 5 out of 5 stars

I ways helped by ms. Emily Blanco and she was very knowledgeable and very helpful, in explaining things to me that I didn't understand and I truly appreciate everything that she has done, which is a... See more


Company details

  1. Debt relief service

Written by the company

Legacy Financial helps people who are in debt, resolve their debts so that they can have financial freedom once again.


Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Kimberly is a rockstar!

Speaking and dealing with Kimberly was such a great experience, she walked me through everything and made it easy for me to understand!! I really appreciate all her help and just want to thank her for giving me a way out of a stressful situation!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Lamisha Ahsan

Lamisha Ahsan, explained everything so clearly, explained how I could pay off my debts in 4 years. It takes a lot of pressure off of me. Lamisha thank you so much for your advise ad kindness

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Just started the plan

Just started the plan. Sounds like it is going to be very helpful in reaching my goal. Lamisha was probably one of the greatest customer service associates I've encountered. She was very helpful with her suggestions,and guidance along the start up process. She was very knowledgeable, and has continued to help even after going through the first few steps. I'm very hopeful that this will work out the best for me thanks to her.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Support/Service Kimberly Alexander

Kimberly was kind, patient, and very knowledgeable. She provided a service that I was not aware of that would help ne get out of this "hamster wheel" debt I created. I have the pieces to get ahead but, were not in place. Kimberly put them in place. I have a clear understanding of the plan I have to get out if this debt. I am grateful Kimberly got my call next in her queue. I have no doubt anyone could or would have done well. However, I can only speak on this experience. Kimberly had no frustrations with repeating the process, repeating answers she had explained already to make sure, I was clear, and she cared enough to educate me some on some of my credit behaviors which in turn will help me improve my financial status in the next few years.
I have extreme anxiety about not paying my bills on time or at all, but I am going to trust this process and pray to get out of debt.
I must add that Andrea and Catherine were also pleasant and thorough in their process as well.
I pray this will work and I will hopefully have some financial freedom in the near future.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Emely Blanco helped me to get through the process of getting settled with my financial situation. She was very detailed in informing every step for me to in the right path.

16 March 2026
Unprompted review
Rated 4 out of 5 stars

Kimberly was outstanding and extremely…

Kimberly was outstanding and extremely knowledgeable and helpful. Trying to get through the automated part was frustrating…bad connection and could barely hear. As far as human customer service though 5/5

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Thanks lamisha for your help and…

Thanks lamisha for your help and answering all my questions. So far I'll be paying half of what I was paying not sure how my credit will be truly impacted over the long term but im giving this a shot as I was just going to stop paying everything and go cash only but my family needs a house so I am doing this to try to resolve about 44k in debt with high interest around 20%

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Lamisha was superb!

Lamisha made the application process incredibly simple! She walked me through every step and made sure I understood how the program worked. The relief of having a solution in reach is amazing.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great attitude!

Kimberly was fantastic at explaining things to me in a way that made sense! She has a great personality and was willing to do whatever I needed to help me achieve my goals! Highly recommend her to anyone in need! 5 stars always!

5 March 2026
Unprompted review

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