LegalMatch Reviews 

2,779
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the digital platform very easy to use for sharing their legal needs and connecting with local attorneys quickly without having to shop around. Many people deeply appreciate receiving prompt responses and valuable guidance from qualified legal professionals who truly understand their specific personal situations. Some reviewers were not happy with the ongoing lack of communication and completely unreturned phone calls when attempting to reach customer support. A few other people also felt frustrated that certain assigned lawyers were entirely unresponsive, unhelpful, or lacked proper attention to important case details.

What people talk about most

Service

People report ambiguous experiences with service, as some reviewers praise compassionate, affordable... See more

Staff

Consumers find staff experiences to be mixed, as many reviewers praised helpful, thorough attorneys and quick... See more

Response time

Reviewers mention ambiguous feedback about response time, with some customers praising the quick... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting that support... See more

Customer communications

Users describe negative interactions with customer communications, reporting that phone calls go straight to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciated the fact that this site exists. I was a bit disappointed due to the fact that I entered “free legal help” when I started the search and I had completed the questionnaire when it gave me... See more

Company replied

Rated 5 out of 5 stars

I needed a consultation after I received a demand letter from my Ex demanding that Zoey , my dog, belonged to him and he wanted her back. I retained Caroline Bass and the case was completed succes... See more

Company replied


Company details

  1. Legal Services
  2. also in
  3. Internet marketing service
  4. Online marketing agency
  5. Software company

Written by the company

We've helped more than 7 million clients find the right lawyer – for free. Present your case online in minutes. LegalMatch matches you to pre-screened lawyers in your city or county based on the specifics of your case. Within 24 hours experienced, local lawyers review it and evaluate if you have a solid case. If so, attorneys respond with an offer to represent you that includes a full attorney profile with details on their fee structure, background, and ratings by other LegalMatch users so you can decide if they're the right lawyer for you.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(2,779)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The fast response time to be contacted…

The fast response time to be contacted but need a pro bono lawyer

13 August 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

We're happy to know that you were contacted quickly, and recommend you reach out to your state's legal aid organization for help finding a pro bono lawyer. You can also start your search here: https://www.usa.gov/legal-aid

Rated 1 out of 5 stars

Posted a case 2 days ago and nothing…

Posted a case 2 days ago and nothing has occurred. It's knock, knock, hello, anybody home?

6 August 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Paul,

Sounds like you have submitted a case, but did not hear back from any lawyers. As described on our website, LegalMatch's free online legal matching service is a 4-step process:

1. You answer questions to share the specifics of your legal issue and choose to be contacted or not.
2. Pre-screened lawyers in your requested practice area and location review your case within 24 hours.
3. If you permit us to share your contact information interested lawyers respond with an offer to represent you.
4. You schedule your initial consultation with one or all of them.

For cases (like yours) that do not reach step 4, it means that none of the member attorneys who reviewed your information were interested in working with you. This can be due to the nature of your case, or it may mean that you did not provide enough information during step 1.

If you believe you have a strong case, please log into your account and use your client dashboard to update your information. Provide as much detailed as possible so the lawyers can better understand your legal needs. If you do this and still receive no response, consider other resources such as https://www.usa.gov/legal-aid.

~Jessie

Rated 5 out of 5 stars

Very insightful and knowledgeable

She was very helpful, knowledgeable understanding and got right down to business & didn’t waste any time. I would highly recommend

27 July 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience! ~Jessie

Rated 5 out of 5 stars

Great legal match

I was matched with a lawyer in minutes this is a great service that works

2 August 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience! ~Jessie

Rated 5 out of 5 stars

Received 2 attorneys for free…

Received 2 attorneys for free consultations within days of our inquiry. Would recommend to anyone trying to find legal help.

29 July 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Glad to hear about your positive experience, Teressa! ~Jessie

Rated 5 out of 5 stars

Nephi Hardman helped me through every…

Nephi Hardman helped me through every step of what could have been a stressful nightmare.
His communication skills and patience are the absolute best.
He helped me all hours of the day and even night. Calmed me down and made a difficult process easy. Very grateful for his professional knowledge and demeanor.

26 July 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience, Camilla! ~Jessie

Rated 1 out of 5 stars

Degrading experience

I won't even comment on the attorneys that were supposedly matched with me. But I will say this... yesterday, out of the blue, I get this phone call and the woman on the phone from LegalMatch Goes through her canned script and then hangs up the phone. Honestly, I felt as though I had been assaulted.

I feel degraded and insulted. When I called their phone number today that was on their website, the call goes nowhere.

And I have been scammed yet again.
I read your response. Haven't you had enough of beating up on an old woman? Or is this going to go on ad infinitim until you bury me

I give up! Did you hear me? I give up.

You win. Yes, you win. You won't have any more trouble out of me.
You are victorious. You can wear your crown with pride .
But I doubt I'll be in the last victim

21 July 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Izzy,

This review is confusing, as we do not call clients. Nor could I find a record of your case submission in our system. Perhaps you're confusing LegalMatch with another company? There are several that have similar sounding names.

Jessie

Rated 1 out of 5 stars

Violates Federal do not call laws

Violates Federal laws regarding telephone solicitation.

I am on the Do Not Call list yet this garbage company still harasses me with illegal telephone solicitation.

Do not trust any “Lawyer referral” service that refuses to comply with Do Not Call Statutes.

They are trash.

Edit:

Do not believe anything these lying, gaslighting, scammers say.

They thumb their noses at Federal law and can’t be trusted.

There is no exemption to Federal Do Not Call statutes since I have not ever done business with Legal Match and do not consent to their harassment.

Their cold call solicitations are illegal here.

They are NOT phoning a business and if the harassment continues I will sue them under CA’s robust anti telephone solicitation laws.

I am on both CA State and Federal do not call lists.

Any potential customer should ask themselves if they will treat any Contract with you with the same contempt they treat Federal and State laws designed to prevent phone harassment.

Truly a scummy company.

Avoid at all costs!

22 July 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Josh,

Phone calls to a business made with the intent to solicit sales from that business are exempt from Federal Do Not Call provisions.

Many law firms are happy to learn about our professional services and how we can help them grow their clientele.

We have added you to our own in-house Do Not Call list.

~Jessie

Rated 5 out of 5 stars

Ease of use

Ease of use. Didn't have to call all over to connect to a lawyer that would take my case

2 July 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience, Tandy! ~Jessie

Rated 1 out of 5 stars

This company is horrible for attorneys

This company is horrible for attorneys. Total waste of my money and they won’t even buy my contract out. All the Leads suck. The statute of limitations expired 20 years ago, the person is looking for a defense attorney because they are uninsured and I only do Plaintiff injury work, the people have never gone to a medical doctor for treatment and the case is 2 years old, the company gives you a person to help you, and they want you to keep on emailing and calling people to sign them up, but there are no cases worth signing up. In fact they are not only stealing your money but wasting your greatest resource, your time! The company will try and blame you for not being quick to respond and not following up. The problem is, there hasn’t been one lead where I said wow this is a good case worth investing my time and money on. All the calls in the world can’t turn garbage into a gem! I can tell in 3 mins if a case is worth pursuing. I’ve been an attorney for about 36 years now.

28 June 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Howard,

Given that you are still relatively new to the membership, it seems you could use more support in navigating the platform to filter for the kinds of cases you want. Your account manager is there to help you do that.

We want you to experience the kind of success we know is possible for you based on experiences like personal injury attorney, Richard S., from Seattle, WA who says, "At the onset of my membership I perfected, with the help of my marketing manager, my attorney profile. This was imperative to me retaining clients. This refined LegalMatch profile along with the dedication to my clients, is responsible for my 90% retention rate of the clients that I contact."

Please share your concerns with your account manager, and they will be able to guide you on how to use the platform in a way that maximizes the return on your investment.

Kind regards,
Jessie

Rated 5 out of 5 stars

I had an attorney reach out to me in…

I had an attorney reach out to me in less than 5 minutes after reviewing my information! That kind of service is amazing so I hired that lawyer on the spot!
Thank you

24 June 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thank you for sharing your positive experience! ~Jessie

Rated 5 out of 5 stars

Exceptional Attorney

I found an exceptional attorney through LegalMatch.com. The attorney I chose was Philip R. Nathe. He understood my case, took away the stress from it and brought it to a positive & happy conclusion for me. THANK YOU

20 June 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thanks for sharing your positive experience!

Rated 1 out of 5 stars

This company is horrible

This company is horrible. some how this company got my number when someone put in the wrong number. I have received multiple phone calls voicemails and text messages from lawyers. I called legalmatch to ask them to remove my number. the lady who answers the phone is very rude and unprofessional. She said she could not remove my number because it was associated with someone else. Why on earth would you not want the correct number?? She hung up on me and when I called back she put me on hold so I called back from a different number only for her to yell at me and tell me that I was the rude one. she told me she was the manager and I could not speak to anyone else. If this company does not remove my phone number then I will be the one to take legal action against them for harrassment

Jessie, Where can I send you my phone number where you can get this removed? Do you have an email address?

Intimidation?? Hahaha
How in the hell am I trying to interfere with someone elses council?? You have the wrong number in your clients account.. Don't you think you would want to get Gabriella Torres's correct information on file?? The number you have for her is MY PHONE NUMBER. What don't you people get about that??? What a waste of time

16 June 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Nick,
At first, this seemed to be an understandably frustrating experience that I wanted to help you get corrected. But once you shared more information, it became clear that you're trying to interfere with another client's access legal counsel. We take client concerns very seriously, and we do not tolerate intimidation attempts such as this.
~Jessie

Rated 5 out of 5 stars

I am very pleased with Heidi Brownlee

I am very pleased with Heidi Brownlee. She was fabulous. She is easy to talk to and she explained everything so well. She is very personable . She is so knowledgeable and made the process easy. I highly recommend Heidi! If I ever have a legal need again I will contact her.

5 June 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

Thanks for sharing your positive experience, Janet! ~Jessie

Rated 5 out of 5 stars

This site saved me time searching

This site gave me a lot of good feedback from attorneys and I found one who took my case. I initially used this site in September 2022 and I needed to find another attorney so I went to this site again.

6 June 2024
Unprompted review
LegalMatch logo

Reply from LegalMatch

So glad to know you found our services helpful for your legal needs! ~Jessie

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