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LegalVision Reviews 

440
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, efficient, and supportive, often highlighting the team's ability to handle complex matters with ease and provide invaluable guidance. Many people appreciate the staff's knowledge, responsiveness, and friendly approach, making them feel like an integral part of their own business operations. The prompt response times and clear communication are frequently mentioned as key factors contributing to a smooth and stress-free experience. However, some customers were dissatisfied with the subscription model, citing issues with automatic rollovers and unexpected charges after the initial contract period. A few other people also felt that the company did not adequately address legal matters when they became complex or that the customer service process was ineffective, with some interactions lacking professionalism.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting that the team is consistently... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently set up Membership with LegalVision for our new business, and it's been the best decision we've made. Simon, Rob, Sahil the entire team, are all so helpful, proactive, friendly and as a bus... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with LegalVision. We appointed them to manage a new commercial lease & agreement to lease. As a new business, dealing with legal requirements can be daunting, but Louise... See more

Company replied

Rated 5 out of 5 stars

From the outset, Michaela gave me a huge amount of confidence and reassurance that she would navigate a complex deal process with professionalism and ease. And that's exactly what happened. I always f... See more

Company replied

Rated 5 out of 5 stars

Louise and Paul at LegalVision were a great help in completing the lease for Doorsan’s new premises. They explained key elements of the contract clearly and helped itemise what parts of the building w... See more


Company details

  1. #66 of 79 best companies in Law firm
  2. #18 of 23 best companies in Business administration service
  3. #78 of 123 best companies in Business-to-Business service
  4. #3 of 6 best companies in Civil Law Attorney
  5. #50 of 56 best companies in Lawyer
  6. #113 of 150 best companies in Legal Services

About LegalVision

Written by the company

LegalVision is a commercial law firm built for SMEs and in-house teams. Across LegalVision Australia, LegalVision New Zealand and LegalVision UK, we provide unlimited legal support through a fixed-fee membership and use custom tech to deliver fast, affordable and business-friendly legal advice.

LegalVision’s membership model gives businesses predictable monthly pricing and on-demand, unlimited access to specialist lawyers, without hourly rates or surprise costs. We build our own custom technology to deliver high-quality legal support efficiently and at scale.

Our approach to modernising legal services has been recognised by leading industry bodies, including being named Asia-Pacific’s fastest growing law firm by the Financial Times and International Legal Firm of the Year finalist by Business Awards UK.

LegalVision’s experienced lawyers can assist with:

  • Business Sale and Purchase
  • Business Structuring
  • Capital Raising
  • Commercial Contracts
  • Data, Privacy and IT
  • Debt Recovery
  • Disputes and Litigation
  • Ecommerce and Online Business
  • Employment
  • Franchising
  • Health and Safety
  • Intellectual Property
  • Property and Leasing
  • Regulatory and Compliance
  • Startups

We believe in exceptional client service.

30 day trial period

30 day trial period
If you are a new client and aren’t satisfied with your LV Pro membership in the first 30 days, you can cancel your membership — no questions asked (less any disbursements paid on your behalf).

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(440)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

I have worked with several fantastic lawyers at LegalVision and I am always thrilled at the standard of work as well as the response rate. Their program is easy to use and provides access to lawyers with a broad range of expertise. In particular, those in the general contracts team have been amazing to work with and have helped develop new tailored contracts and revise old ones.

6 March 2024
Unprompted review
LegalVision logo

Reply from LegalVision

So glad to hear you've had great experiences with our team, Yulia! We're all about making legal matters easy and providing top-notch service. Looking forward to working with you more!

Rated 5 out of 5 stars

It has been 2 years in partnership with…

It has been 2 years in partnership with Legal Vision team. Still very helpfull, professional, smart and efficient. I had several different meetings with different lowyers for different topics on high level of quality. I totally recomend the.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Transforming Legal Support for Start-Ups

As a start-up based in Northern NSW, we have found Legal Vision's innovative and affordable legal support model to be of unparalleled value. Their professional and friendly team offers comprehensive assistance tailored for businesses like ours, ensuring peace of mind and enabling us to focus on growth. Legal Vision stands out for its service quality and its genuine commitment to supporting start-ups, making it an indispensable partner in navigating the legal complexities of business operations. Anyone seeking reliable legal guidance and support would highly benefit from Legal Vision's services.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

LegalVision made our product better.

We've been working with LegalVision for almost a year now. We have been incredibly impressed with the quality of advice we have received. In particular, Astrid's guidance and advice has been invaluable. Her expertise and commercial acumen have allowed us to build a much better product. When was the last time your lawyer helped you deliver a better customer experience? We're incredibly grateful to Astrid and the rest of the LegalVision team for their support of our business.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I have had a great experience working with Legal Vision. The team always helps and provides guidance on agreements and continual revisions in a timely manner. They are friendly and provide clear communication for our team.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

We have been using Legal Vision for over 3 months now and they have helped us with rewriting terms for our SaaS business and several other legal aspects.

We have used many legal firms in the past and we feel the subscription model really does work well.

Everyone we have dealt with have been friendly and professional and all agreed work has always been delivered on time.

We are looking forward with working with them over the next 5 years and will always recommend them.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Astrid Rivalland is a fantastic lawyer

Astrid Rivalland is a fantastic lawyer, she is a valuable asset to Legal Vision. Her attention to detail and ability to "join the dots" between clients' various legal needs, and legal and commercial needs is second to none.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

An innovative delivery of legal service that meets needs

I stumbled upon LegalVisions services model after struggling to get the turn around time I was after from a brick and mortar law firm. I spoke with a representative and as a start up, it meant the world that I had a point of contact who was genuinely curious and excited for my business. Over the last year I have been able to achieve so much more enabling me to get the business off the ground quicker than I could have imagined. Legal was no longer a financial and mental hurdle!!

I’ve received great help and rapid turn around times for trademark support to policies to SLA’s and corporate structuring services not to mention the ease of having someone ask the right questions and stay on top of changes in the legal world and tell me what needs to be looked at. The additional educational resources and webinars are super helpful too. Thanks for making my business a reality.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

100% great expert value and end-to-end client experience!

As an early stage startup, I've been working with LV for 3 weeks now on a range of matters, and am extremely impressed with the professionalism, turn-around speed, diligence, and friendly client manner of every single team member so far. The LV system itself is well integrated, intuitive and simple to use. To top this all off, the cost certainty each month is a game-changer. 100% would recommend!

16 February 2024
Unprompted review
Rated 2 out of 5 stars

Requested a quote on some legal work

Requested a quote on some legal work, they push for a meeting for 30 mins, last just under an hour, only to be quoted between £33K - £52K on 3 and 5 year retained work,

Would have been helpful if you made me aware that you are not able to support with one of projects,

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Qulaity service, professional people.

I engaged LegalVision for a Franchise Agreement review and was impressed with their approach, calibre of resources and the quality of the output. The engagement was process was easy, they quickly understood what I needed and assigned a review team extremely fast. The feedback was delivered both as a document, but more importantly a free flowing session where we covered the contentious, or risk points og the contract itself. All for a price that was well within the scope of what I had expected. Highly recommend reaching out to LegalVision.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

A genuine law firm with in dept knowledge and professionalism

A genuine law firm with in dept knowledge, experience and professionalism. I recently used Legal Vision for my Australian migration journey and it was very pleasant from the beginning to end. I would like to express my great great gratitude specifically to Kaku Caro one of the leading Migration Lawyer at legal vision. I strongly recommend Legal Vision. You guys are amazing✅✅🙏

10 January 2024
Unprompted review
Rated 1 out of 5 stars

Company spam with unsolicited emails…

Company spam with unsolicited emails which are not gdpr compliant.

Complete joke coming from a ‘legal firm’

8 January 2024
Unprompted review
LegalVision logo

Reply from LegalVision

Hi Chris, we take data privacy and GDPR compliance very seriously and only work with GDPR-compliant vendors. Our team is constantly reviewing our data handling practices, including the unsubscribe method, to ensure it complies with ICO and GDPR guidelines. We appreciate you taking the time to bring this to our attention, and we thank you for your understanding. If you have any other specific concerns or feedback, you are welcome to contact us.

Rated 2 out of 5 stars

Caution

We subscribed to Legal Vision over three years ago but haven't used the service since. Despite the lack of usage, they've consistently deducted monthly fees without any communication or attempts to improve our experience. Attempts to cancel online were unsuccessful, requiring multiple calls, yet promised callbacks for cancellation were unfulfilled after three attempts. Legal Vision have since been in touch and have said they will take on our feedback and improve the process for cancellation and/or add the ability to pause contracts so this may improve in the future.

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Not GDPR compliant despite being "legal…

Not GDPR compliant despite being "legal experts". Cold emailed me using details I never provided. No robust unsubscribe method.

Unacceptable for any business - perhaps even forgiveable.

But for a legal business? Shocking.

6 December 2023
Unprompted review
LegalVision logo

Reply from LegalVision

Hi Dan, we appreciate you sharing your feedback with us. Ensuring the utmost adherence to data privacy and GDPR compliance is of paramount importance to us. We consistently evaluate our data handling procedures to align with the guidelines set by ICO and GDPR. We sincerely regret any inconvenience caused and have reached out to you directly for a more detailed discussion if you would like to further address the matter. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Very responsive!

I have worked with Legal Vision for three seperate visas, where they have always been very respinsive to all my emails. Also, their knowledge in the visa space is impressive, answering all my questions, often very quickly. They come highly recommended!

30 November 2023
Unprompted review
LegalVision logo

Reply from LegalVision

Thank you so much for your positive review, Bruce! We're thrilled to hear about your positive experiences with LegalVision. If you ever need assistance again, feel free to reach out.

Rated 5 out of 5 stars

Legal Vision Subscription Service 👍🏼

The Legal Vision subscription service has added great value to our team. We have a range of legal needs given our product and industry, and Legal Vision has an array of different specialisations to cover this.

Their responses are quick and helpful, and liaising via their platform Prism makes it easy to book calls, share documents, and keep track of enquiries and conversations.

A special shout out in particular to Ruby, Louise, and Jess who are always a pleasure to deal with and always make time for me.

1 November 2023
Unprompted review
LegalVision logo

Reply from LegalVision

Thanks for the positive feedback, Beth! Great to hear you're receiving good value out of your subscription. We're here whenever you need us!

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