Legend Removals Ltd Reviews 

Nelio contacted us after we made an enquiry online for our move from London to Copenhagen, we were sceptical at first as they were offering quite competitive prices but we went ahead, goods were received within 3 days even though he advised it could take up to 10. Would highly recommend

Eward whas emazing. A realy nice man who knows his job very well and likes it.
Edward, thank you so muts!!
Kind Regards,
Jan L.

From quote to delivery, the service was very good. They were always available via phone or email to support and provide guidance where necessary. Audrius, our delivery driver, was absolutely fantastic, delivering our goods in less than 72 hours moving from the Netherlands to the UK. A real gentleman, polite, honest and very helpful. Highly recommend!

Nélio was extremely helpful and committed to giving us the best experience with our move from the UK to Europe. The quote was provided very rapidly and the quality/price was amazing compared to all other firms providing such services. Would highly recommend!

Jack Burton helped us to organised our removal from UK to France. It was the first time for us using a removal company and not an easy task being an international move! Jack has been great and very helpful and approachable when we needed reassurance and advices. We maybe would like a little more communication in advance coming from the all team about the delivery date/timing, documents needed, prices... But overall, everybody has been helpful and friendly. It took 5 days to arrived, nothing had been damaged and both drivers had been very efficient and amicable. We would recommend Legend Removal for their service.

Contents arrived on time, the driver helped to load and unload and was always kind. The service overall was very good and we felt at peace, during the whole process, knowing our contents would arrive as a whole without any damages.

Props to Nélio and Antony for organizing with a good price and ensuring the move was smooth

I couldn't be there when my things were collected, but still everything went smoothly. Delivery was faster than expected and also without problems. Movers were friendly and efficient. Communication with Nelio and his colleagues was easy, there was always someone to talk to on the phone and my emails were answered quickly. The price for the removal was very reasonable compared to other companies.

We made an enquiry online and got contacted via a phone call, by Nelio who i presume was from the sales department. He was very professional and asked us plenty of questions. We explained what we needed and he offered us three different packages. We opted to go for their Legendary package which was the most expensive out of the three, but well worth it. It was still a lot more value in the deal compared to other quotes we received - pick up was excellent, Nik informed us of the pick up time and the 2 guys that turned up were excellent. Delivery happened a few days ago, and we can firmly say we have nothing negative to say - i was sceptical about the price being quite a bit lower than other companies, and having read the reviews - but kudos to Legend, you really helped us out her. From Deolinda and Duarte

Great service!
Nelio was super helpful in getting my preferred date for the move scheduled and also sorted out customs for me.

The delivery took only one day from Amsterdam to London and the driver was super friendly and even helped me bring all my stuff into my flat.

I can 100% recommend Legend removals.
Very good price, great service, and friendly and helpful staff.

Really good service from start to the end!
Very quick respond to have a quote. A lot of very detailed and usefull explanation regarding custom documents. Very flexible regarding pick up date. Very accurate regarding delievery date and time. Great people always available for any questions. Great driver, very careful with my goods and really a lovely man.
Price is very cheap - I asked many other quote to other companies: there are the cheapiest with amazing customer service.
Rate: 10/10

I wanted to share the unfortunate and somewhat chaotic situation my wife and I endured when we were recently moved from the UK to Belgium with Legend. We booked and paid for a furniture lift (which is common when moving furniture in Brussels) through Legend, but when it turned up the operator said it had only been reserved for one hour, not nearly enough to offload two vans-worth of our stuff. I also paid nearly £1,000 extra to move an upright piano and specifically checked that the piano would go on the furniture lift, which I was assured by Legend it would. However, the lift operator said the lift that Legend had booked was unsuitable for a piano. It took three attempts in total (over 24 hours) to find a lift that would accommodate the piano, by which time our piano had gone to Holland and back, and even the operator for the 3rd lift was hesitant as it still was not the recommended lift for a piano, and only agreed after much persuasion from my wife. The movers themselves were great in the face of such adversity and poor planning, but one could see that it also really took its toll on them too. I wonder how long such a mediocre company will keep skilled and dedicated workers?

The communication with Legend was great up until the moment I paid the money. However, continually Legend over-promised and under-delivered.
They offered to book the parking space for the vans but didn't. We were told by them with one week to go that it was not possible. My wife managed to book it on the same day in one hour on the phone while she was in Poland.

Additionally I had asked for clarification regarding some of the required documentation almost a month prior to our move, but only received an (unhelpful) response with less than one week to go.

Our whole move would have been completely disastrous had my wife not be able to discuss all these issues and more with the operations team in Russian, and with the local people on the ground here in French.

One expects any move to be expensive and stressful, but this felt like a DIY operation where Legend's internal communication was poor, and planning and foresight were not fit for purpose. If we had not intervened so proactively the whole experienced could have been disastrous rather than merely chaotic, annoying and frustrating. I think my review might have been tempered a little had there been any adequate response from the company when I raised my complaints. However, it seems that once Legend have your money and have completed the job, no matter how shabbily, they have little interest in either learning from their mistakes or providing even the barest of an apology to their long-suffering customers.

They were the cheapest quote about 50% which makes you think at the start that it’s gonna be bad, but based on all the great reviews we decided to try it and I must say, very pleased with the service. Customer service team very helpful and quick to reply. Gave us a 6 day delivery window, that suited us and emailed us 48h before the day and time they will arrive.

Delivered our goods within 3 days of picking them up. Everything was great, nothing was damaged.
We definitely will use legend removals again!

Do NOT book with this company, their answer shows even more what liars they are. It's very shocking!
I swear that I am not someone who considers themself negative, I am a primary school teacher, who just needed to move and I am not one to write negative reviews, but I had to in order to warn everyone thinking about choosing them.

First you will have a consultation in which the guy will promise you whatever you want to hear and even lie e.g. about no extra costs as they are different than other companies and would never have you deal with a nasty surprise of extra costs during the move, they will be able to take everything off the wall - nonesense. This is what got me, he was so nice and friendly that I really, really trusted this company.

Later down the road I have pointed out that I was lied to by the initial consultation call and this was then listend to by someone else at their company AND CONFIRMED that he indeed lied about this! However, their approach was that they are sorry about the lies of no extra costs and delivery and the guy apparently didn't know better.

In the end, they came to pick up the furniture. They left my 6k TV on the wall (Yes, I wrote at the itinerary that it was worth 1k as I believed I had to write the now retail prize of a used LG signature).They gave me less than 12hrs to find someone to take down the TV as they stated that if the TV is not ready by the morning they cannot pick it up - which was impossible PLUS I had to empty the flat to have it ready for the next tenants… (Later on after a lot of pressure for them to pay for my TV which they decided to leave on the wall, they said that they would pick it up at any time, however, unfortunately this was much too late as I had to have the apartment long cleared by then and I have left the country long by then). I also want to note here, that I have asked via email twice about my mounted TV, and I have been ignored. I was already worried about this expensive item not being properly taken down, but no one seemed to care prior to that.

Furthermore, they just left another few other items in the flat, including an entire shelf with everything in it - which I will never get back now. In their answers they say that they then collected the items which is false. They did deliver one chest of drawers which they left BUT they did not deliver the other shelf including the items in them and a couple other random items. ALSO they tried to talk behind my back to my friend who was there at the furniture removal date and said that I told them that they should leave the TV unit and if she could help them by stating that too. So they tried to use my friend against me? Well, that did not work as I never said that in the first place, nor would my friend ever agree to something like that.

Next, in the middle of packing, I’ve been called to say that they packed half of my stuff and If I would like the other half that I needed to pay another 1.4K! This was another one of their lies as I had a friend check and the company has already left by then. Who does that? Then they delivered it weeks later than the 2-4 days they would promise you initially - "this will include 2 vans, 2 drivers and a delivery time Frame of between 2-4 days."
Their review states that the Austrian Customs were responsible for the delay. I know a person there and it was not them. I received the clearing on 25th of March, they picked up the furniture on the 29th and I got them delivered on 13th of April. I even asked the person I know about the furniture and he said that he has known for them to come for a very long time, but they haven't come yet. So I had started to rent a flat for no reason early. They just lie for you to sign anything and then they will not be there if you need them. Even now, they lie about whose fault it is, rather than saying sorry.

Once they delivered, expensive items were broken - a bed, Alexa device, water filter and items were missing or not delivered! They never ever pay you anything, nothing. PLEASE be careful and make sure to not chose limited liability. I did not even know what that means, but they then can destroy a lot of your belongings and only give you 40GBP/item and then they deduct a sum of 250GBP excess fee. I did not see any money for any compensation as they then say I chose limited liability. This company is the worst company I have ever dealt with in my life. Please for anyone out there - don’t do that to yourself and this is the only reason why I am writing this to avoid others the amount of stress and money, I had to give them.

And yes, I have spoken about this to a lawyer and he found this all rather ridiculous of them wanting money from me when they in fact would own me for leaving items behind and damaging them. BUT what to do? Waste energy again on them?

I was sceptical after I saw the reviews here, but I have to say I am super happy with the service and would book them any time again.
Fair price
Good communication
Drivers are very nice and helpful
My Pickup and delivery date was as confirmed, no delay at all.
I had some small damages on 1 or 2 furnitures but nothing major.
Thank you for the great service!!!

I've found them through a bidding website, when their quote came quite lower than the others I was receiving, so I must say I was a bit suspicious at first. The everyone I spoke to from their team is extremely helpful and insanely fast responding! Which helped me a lot to deal with all the moving at a record speed. I was already outside of the country when they picked up my things, but even so, the communication was super smooth, via email, WhatsApp, and calls when needed, to coordinate the parking, pick up and their arrival. The movers recorded and sent me the videos of the weighting of the boxes. That put me so much more at ease, and I truly appreciate the transparency.

Just moved from the UK to Switzerland. OM pick up of goods from the UK the team came with no packing material and said packing isn't included. After almost 6 hours they then agreed it was a mistake and packing was included, lost awhile day but Pol/Paul the mover did a fantastic job

Goods were to be delivered yesterday 26 March into Zurich, despite the agent Nick not confirming the day prior as requested the team drove to Switzerland. The border Co trolley took more than 5 hours (not their fault) so goods could not be delivered as planned yesterday as after 6pm, poor Alex the driver/agent had to stay somewhere overnight. Goods arrived 8am the next day (today) which is fine. But poor Alex said we don't unpack or take away the boxes and packing material (not his fault)

The reason I booked the service of Legend was for door to door service, packing and unpacking

The agent I'd been dealing with, Nick L. soon speaking to him (now two incidents..out and in...said Read your F...ing contract, so I helped Alex with the boxes and I unpacked

E ery piece of communication with Legend, all emails expressly mentioned packing and unpacking and even having some boxes in advance and removal of packaging on delivery, Nick was nothing but unprepared, amateur and unprofessional, even asking me for documents a day before delivery which they already had. Thank goodness for his professional colleague Fidan and both agents Paul and Alex

Legend did exactly what we wanted - great price and great delivery for our goods....

Terrible service from A to Z I complained and never get someone to answer it

The company dealt professionally with the necessary formalities required for Europe. I was kept up to date with progress and both collection and delivery took place as planned. The removal men were helpful and polite. By far the best move (I have had 3 in 12 months).