On the whole an excellent tour only marred by a lack of free time. Many would have liked a free afternoon and few people seemed to enjoy the visit to the fort which had little connection to the subject matter and was held after a day of walking. We were tired, there was no where to sit and the guide had poor English. A free afternoon would have been a much preferable alternative. I also felt that the attitude of our two drivers, Sandra and Leah, was not as good as previous experiences, they seemed to be a little sullen and we felt things were “our fault”. Not a patch on Mark & Nick who we had on our Colditz tour last year - they were always cheerful, put us first all the time and the coach was spotless. I did appreciate that the hotels used did have restaurants for evening meals and the breakfasts were very good.
Reply from Leger Holidays
Dear Sally,
Thank you for taking the time to share your feedback following your U-Boat War: The Real Das Boot tour.
We are pleased to hear that you enjoyed the tour overall and that you were happy with the hotels, evening dining options, and breakfasts provided.
However, we are sorry to hear that you felt there was insufficient free time during the itinerary and that the visit to the fort was not as enjoyable as you had hoped. We appreciate your comments regarding the timing of the visit, the lack of seating, and the guide, and your feedback will be shared with the relevant team for consideration.
We are also sorry to learn that you felt the service provided by the drivers did not meet the high standards you have experienced with us previously. This is disappointing to hear, and we will ensure your comments are passed on to the relevant management team.
Thank you again for your valuable feedback. We appreciate your comments and hope to have the opportunity to welcome you on another tour in the future.
Kind regards,
Customer Relations (SB)
