Legion Of Vapers Reviews 

1,380
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, noting that parcels often arrive the very next day in pristine condition. People also point out the broad range and high quality of the products available, expressing immense satisfaction with their purchases. Though some reviewers were not happy with occasional delivery mishaps or items arriving faulty, which caused noticeable frustration. Conversely, a small portion of people felt reassured knowing that customer service often stepped in to provide helpful support, replacements, or refunds. Buyers appreciated when advisors responded promptly to sort out these unexpected challenges.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, frequently highlighting very fast shipping times and orders... See more

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items arriving in... See more

Service

Users describe positive interactions with service, highlighting outstanding communication, fast delivery, and... See more

Order

People report positive experiences with order, frequently highlighting fast shipping times and well-packaged... See more

Customer service

Consumers find customer service to be professional, responsive, and overwhelmingly helpful in resolving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enquired about a new product and was advised that it would be available to order online later that day. I was informed when the product went live and I ordered straight away. Delivered within 24 hou... See more

Rated 5 out of 5 stars

Brilliant company, They do 5 for £10 deal which is very generous compared to other companies, Free delivery, but best yet is they have klarna option making them even more affordable, site is easy... See more

Rated 5 out of 5 stars

Been ordering from LOV for about 5-6 years now cannot remember any problems whatsoever with these guys always have everything you need and always replies to messages unlike a lot of other vape... See more

Rated 5 out of 5 stars

I’ve shopped with LOV a while now and everything has always been perfect. Unfortunately, my last order was delivered and left on my doorstep, so when I got home and realised I’d had a delivery not... See more


Company details

  1. Vaporiser shop
  2. Electronic cigarette store

Written by the company

Legion Of Vapers are an online vape shop in London, UK. We offer the cheapest prices on vaping products inc OXVA, Vaporesso, SMOK, Aspire, VOOPOO, GeekVape, SMOANT, UWELL and more. All of our eCigarette products come with fast delivery and exceptional customer service. We also have a huge selection of E Liquids from Twelve Monkeys, Bar Juice, Elux, Riot Squad,Vape Dinner Lady, IVG, Candy King, Nasty Juice, Cuttwood and various other leading manufacturers. So if you are in London, UK come and grab some e-liquids, vape tanks, vape kits, replacement coils from us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,380)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely love Legions of Vapers,

Absolutely love Legions of Vapers,
Always packed so that the products are safe and always dispatched very quick if you order the right item of day, recently received my order and they kindly put an extra e-liquid in the packages to me and wrote on the invoice thank you with my name, always had great experience for my hem every time I order, I would highly recommend

7 March 2024
Unprompted review
Rated 5 out of 5 stars

The best vaping website I’ve ever used

The best vaping website I’ve ever used! I make a bulk order every month with these guys and honestly have no complaints whatsoever. Deliveries are super fast (I’m talking next day delivery, without purchasing next day delivery kind of fast) and my orders are perfect every single time. Had a few dodgy disposables in the past (not their fault) and spoke to customer service who then added free replacements to my next order! They chuck in goodies, like bags and tee’s which I think is super kind and makes me feel valued as a customer!

Will use them until I stop vaping (which is probably never) 😝

Thank you so much!

6 March 2024
Unprompted review
Rated 5 out of 5 stars

First time using

First time using, legion of vapers . Website is really easy to use . Found what I wanted nice and easy and the delivery service was quick. I recommend this shop for good customer service 👌

20 February 2024
Unprompted review
Rated 1 out of 5 stars

Blatantly Breaking The Law

I’ve used LoV quite a few times to buy my juice and been very happy with them until now.
I bought a Tesla Punk 2 in late October, which arrived very quickly, but in mid January it began developing faults which have become so much worse and are so frequent, the mod is now unusable. Actually I’m now wondering if I was sold a counterfeit product given how bad its become so quickly.
Their initial reaction was to divert me to the manufacturer.
What! Noooo!
Under Consumer Law, for the first 12 months of purchase (delivery in the case of items delivered to us) our contract is with the retailer from which we bought our goods not the manufacturer. So they should have repaired/replaced the item or failing those refunded me and dealt with Teslacigs with whom THEY have a contract.
On providing them with a link to the CL page, they blatantly LIED TO ME in an e-mail saying they’re exempt from it! Only perishable goods are exempt, so maybe the e-liquids are, but hardware is definitely not exempt. Additionally, no companies policies over ride those of the Law, so they can say, but our store policy is xyz but that means nothing, the law rules and protects us, the consumers!
I sent them the formal letter sent to me for this case from Consumer Advice, giving them the prescribed 14 days in which to refund me and amazingly they emailed saying they’ve ‘reflected’ on their position and I have to pay to return the item to them for testing and they’ll see what they’ll do from there!
Because Consumer Advice has intervened, they are fully aware they HAVE to fully refund me without my having to return their goods.
I’ve asked for a returns label at least 4 times and they’re telling me they can’t, but really mean won’t do that. Maybe because by not arranging the label themselves, a returned item can get mysteriously lost and never arrive to them, and as they didn't arrange or pay for the return, the loss is the customers!!!!!
They’re trying to scare, confuse and intimidate me into returning their goods by saying they’ll carry out their tests and are happy to deal with Consumer Advice and Trading Standards, whereas they know that they have only 1 course open to them now - to fully refund me and arrange to have their item collected if they want it back.
I don't trust them to return the mod! once they get it, i'll never hear from them again. As long as I have it, they have to deal with me and I know how its gonna turn out as do they!
Disregarding, therefore breaking the law, not complying with the instructions set to them by Consumer Law in a formal letter, blatantly lying to their customer, insisting a customer still follows their process and making a customer pay to return damaged faulty good knowing that is no longer an optional course to follow, delaying taking the correct course of action is not how a reputable honest trader should deal with matters.
They’re consumers too, would they accept Currys or Amazon telling them to deal with Apple, Samsung, HP etc if what they bought from them broke within 3 months! They would not, nor accept paying to return those items to the retailer, but this is what they are expecting myself and others to accept!
Noooooo!!!!
It’s a shame because they are the one vape store who stock my favourite e-juice, tank, coils and mods, and their delivery time is great too. But meh, i can do without them.
PS: having read the reviews here, it struck me that they seem to have a very large percentage of faulty vape kits customers have complained about in the last 3-6 months!!

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer experience

Highly recommend checking LegionOfVapers Facebook page guy called Martin he is a credit to the LOV he doesn't just offer sales or purchasing advice he goes above and beyond not just sales he has offered more advice on what best would suit me from vape mods to tanks because of his assistance i have gone from having no clue on rta tank to been able to purchase cut coils & cleaning them plus wicking rewicking been a fantastic support in helping me learn this new experience watched many YouTube videos but still struggled until he has given lots of his own time to assist LOV need to hold on to him no other company has any one like him much appreciated for everything you done.

21 February 2024
Unprompted review
Rated 3 out of 5 stars

I forced to use an app I didnt want to use

I was not give an option to pay other with super pay. And now I am looking at a message saying we are unable to create your account right now. Our team is investigating and will notify you once you can access Super. Although I don't use you a lot I am a returning customer. But the app just put paid to that. The time and frustration in having to try and do something new and it does not work the 1st or 2nd or 3rd or 4th time. Is not something I want to repeat every time I visit your store. Before this Super App thing I would have given you 5stars all day long. My bank just confirmed that the payment was made. But I am not going to download that app again. And since I have no other option to make payment I am kind of sad I wont be purchasing from you again. As in the past I never had an issue. Yes I know its not your fault its the app. But I did not have a choice of how to pay. Once bitten twice shy.

10 February 2024
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Hi there

Thank you for taking the time to leave a review on Trustpilot. We are sorry to hear of your experience.

Please note that there are 4 options available at checkout to use for payment. These are as follows:

Viva Wallet- taking card payments
Super Payment- open source banking
Laybuy- credit facility
Klarna- credit facility

The above 4 options are shown at checkout and the consumer can use anyone of these options should they wish. We have recently tested this to ensure that the website is displaying correctly.

If these options are not being shown please do revert back to us at support@legionofvapers.com so that we can investigate further.

Once again, thank you for your time for leaving a review.

Rated 5 out of 5 stars

One of my favourite go to vape stores I…

One of my favourite go to vape stores I recently placed an order and the delivery was as quick as always but when I opened the package discovered I'd been sent the wrong items
So got in contact with customer service and next day I had my replacement
Worked out fine as instead of having the hassle of sending it back decided to to buy it instead
Customer service is second to none
Excellent as always
VERY HIGHLY RECOMMENDED

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Best Vape Shop I have Used.

This was my 1st time using Legion of Vapers but they are definitely my 'go to' vape shop now, much better than another that Id used previously.
Good variety of stock at some very good prices, better than Amazon or eBay and even though it was a 48 hour courier I received my items the next day.
Good communication throughout and excellent service.
Top marks all around.

25 January 2024
Rated 5 out of 5 stars

Amazing company never had any problems…

Amazing company never had any problems with making orders or delivery. You can even track the delivery my last few orders have been delivered in 24 hours to be fair and have a good choice of juice thanks for a great service LOV keep up the good work.
Ps
Some times you get freebies thanks

31 January 2024
Unprompted review
Rated 1 out of 5 stars

No Response

Received faulty mod, emailed them nearly a month ago with pics asking to return, and still no reply. Also beware of Super Payments when purchasing, as there is no protection at all from your bank while paying this way. Out of pocket and unhappy.

1 January 2024
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Hi there

Thank you for taking the time to leave a review.

We are sorry to hear the experience you have had.

To clarify both Super Payments and ourselves have already responded to and asked for clarification of what the issue is. Unfortunately, you have chosen not to respond to both of requests made. We do require your evidence so that we can initiate the return/replacement process.

To respond to the claim around "protection"- Super Payments cannot execute a charge back when no evidence has been submitted.

Once again, we apologise for your experience.

Rated 5 out of 5 stars

Amazing company

Amazing company. Great prices. Kept up to date where your order is. Delivery ridiculously quick. Wouldn't order anywhere else. Ordered a few times.

19 January 2024
Unprompted review

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