We've been going to Leightons Windsor for 15 years or more. Ewan has always gone above and beyond to help us out, whether it's general advice, refitting frames, or lens replacement. His staff are very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very thorough well explained and friendly. I was reassured about health of my eyes , although age means I now need glasses ! Testing comprehensive. Ranges ant types of glasses well explained. Time all... See more
Company replied
I had a good experience at Leightons Opticians and Hearing Care in Hempstead Valley. Leah was fantastic during my eye test, explaining everything clearly and making me feel comfortable throughout.... See more
Company replied
I’ve been a customer of Leighton’s for over 20 years - they’re not cheap, not expensive either - but they are the best and their customer service (Farnham) is second to none. A couple of days after p... See more
Company replied
Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
United Kingdom
- 0800 40 20 20
- leightons.co.uk
4.9
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very thorough eye examinations…
Very thorough eye examinations conducted by two extremely pleasant, knowledgeable and kind people.
2 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for your fantastic review! We're thrilled to hear you had a great experience during your eye examinations with our team at Leightons. If you need anything else, just let us know.
Top Customer Service
I have been a patient at Leightons, Epsom for over 25 years. During that time I have seen a few staff changes, but the one thing that never changes is the level of customer service provided by the staff. All of the staff that I have encountered have always been friendly and polite and have always provided a high level of customer service.
But it is only due to my having recently had to visit the store multiple times in the last month, that I have really realised how outstanding ALL of the staff at Epsom branch are! They always have a smile on their face and a nice welcome when I walk in the branch, they always take the time to help me with whatever my problem is and they never make it feel like I am being a burden and they always go above and beyond to provide the highest level of service that they can. Having worked in retail and customer facing roles myself, I realise that this is not always an easy task and I would like to highly commend every member of staff for going above and beyond for their customers all day, every day.
Thank you Epsom branch for being amazing,
5 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your wonderful experience at Leightons, Epsom! Our team works hard to provide the best customer service, and we're so glad to hear that you felt welcomed and well taken care of during your visits. We truly appreciate your kind words and your loyalty over the past 25 years.
Our team at Epsom will be delighted to hear your feedback. Thank you for choosing Leightons!
Excellent customer service and good value
Kevin and the staff at Leightons in Reading have been great. Initially went in for non-prescription sunglasses that were out of stock at another local retailer. Although they weren’t in stock Kevin was able to order in quickly , even ordering a couple of sizes to get the perfect fit. Was also due an eye test for new prescription , which had done the same day , and new prescription lenses were back in under a week, using my existing frames which I had wanted to keep. The value for money and service at this branch has been excellent and would recommend to anyone.
4 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about the fantastic service you received from Kevin and the team at Leightons in Reading! Thanks for recommending us - we truly appreciate it!
Excellent standard of care
The standard of medical care was excellent, and being on the monthly care plan has been worthwhile, with discounts on spectacles when I needed to update, and immediate help when I had an emergency visit. The equipment for tests (retinal photography etc) was impressive, and everyone in the shop kind and helpful.
2 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience with us, especially enjoying the benefits of our monthly care plan. It's fantastic that you found our team kind and our equipment impressive. We're glad you chose Leightons for your eyecare needs!
A lovely man at Leightons in…
A lovely man at Leightons in Christchurch repaired my sunglasses. He went above and beyond to help - excellent customer service. Thank you!
27 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for taking the time to share your experience with us! We're so pleased to hear that you received excellent customer service from our team at Leightons Christchurch. It's great to know that our colleague could help you out with your sunglasses - we'll make sure to pass on your kind words. If you ever need anything else, just let us know!
Polite helpful member of staff
Polite helpful member of staff. I arrived without a pre arranged appointment but was seen straight away.
I have always received very good Service from Leightons Southampton.
29 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience at Leightons Southampton! Our team works hard to ensure all our patients receive excellent service. Thank you for taking the time to share your feedback. We look forward to welcoming you back for future appointments.
they produce Long-term care plan for…
they produce Long-term care plan for patient like for my eye test vision tech took pictures to compare my eye structure over time, in future to check my eye health.
Perfect staff, tidy and helpful for customers.
29 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear how impressed you were with our long-term care plan and the advanced technology used during your eye test. Our team at Leightons always aims to provide top-notch service, so we're delighted you found our staff to be perfect, tidy, and helpful. Thanks for taking the time to share your positive experience!
Really amazing experience and Sarah is…
Really amazing experience and Sarah is a gem
27 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for sharing your fantastic experience with us! We're thrilled to hear she made your visit so amazing. If you need anything else, just let us know!
Eye Test
I attended Leightons in Totton for an eye test. The test started on time, as per the arranged appointment and was conducted in a very professional and caring manor. All of the procedures were fully explained, including there function and purpose. The results were discussed in detail and advice provided. The staff were very friendly and professional at all times.
25 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience at Clapham & Leightons in Totton! Our team takes great pride in providing professional and caring service, so we're delighted to read your feedback. It's fantastic to know that everything was fully explained and you felt well taken care of throughout your eye test. We appreciate your kind words and we hope to see you again soon!
Always great customer service and clean…
Always great customer service and clean environment
25 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you've had a great experience with us, thank you for taking the time to share your feedback. Our team at Leightons always strives to provide excellent customer service in a clean environment. We look forward to welcoming you back for your next visit!
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a great experience with us! Thanks for taking the time to share your positive feedback.
If you have any questions or need further assistance, just let us know!
The staff were all very helpful and…
The staff were all very helpful and experienced and all with a smile
25 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience with our team at Leightons! It means a lot to us that you found our staff helpful, experienced, and friendly. We always aim to provide top-notch care with a smile. Thanks for taking the time to share your feedback!
Highly Recommend Leightons Fleet
Highly Recommend Leightons Fleet. What a truly professional, caring and lovely bunch of people. The service exceeded my expectations and they went above and beyond with both of my appointments. The tests were swift and not stressful at all and the service was flawless. The team are friendly and caring and really brightened up my day :)
25 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience at Leightons Fleet! Our team is dedicated to providing exceptional care, and it's wonderful to know that you felt well taken care of during your appointments. We appreciate your kind words and we're delighted that we could make your day brighter. Thanks for recommending us!
This company have always been very…
This company have always been very helpful going back possibly 40 years !
25 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience with us over the past 40 years! We greatly appreciate your long-term support and loyalty. If there's anything more we can do for you, please just let us know.
Ive came here all my life
Ive came here all my life . Friendly welcoming staff good value for money everything you need .
24 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you've been coming to Leightons for so long and that you find our staff welcoming and the services good value for money. We aim to provide everything you need for your hearing healthcare. Thank you for your kind words!
Hearing Appointment with Eleanor on Weds 24 Jun
Elenor made me feel really relaxed and calm during what was a rather uncomfortable procedure. Not only was she super personable and calm, but she clearly explained to me the future steps to ensure I maintain good ear health moving forwards.
24 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for sharing your experience with Elenor! We're thrilled to hear that she made you feel relaxed and explained everything clearly. We're so grateful for your kind words and look forward to seeing you again in the future for your ear health needs.
The best opticians locally
The best opticians locally. Previously used vision express and spec savers, but the service and experience was not very impressive. Leighton's offer and much better user experience. Highly recommend.
22 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're so thrilled to hear about your fantastic experience at Leightons! Providing top-notch service is what we strive for, and we're delighted you had a great experience with us. Thanks a lot for recommending us, we appreciate it!
I had a good experience at Leightons…
I had a good experience at Leightons Opticians and Hearing Care in Hempstead Valley. Leah was fantastic during my eye test, explaining everything clearly and making me feel comfortable throughout. I left feeling reassured and fully understanding the results.
They also have a lovely selection of glasses to choose from.
I had my hearing tested by Mr. Williams, who was absolutely excellent. He was professional, friendly, and put me completely at ease. The care and service I received were outstanding.
I would highly recommend Leightons to anyone looking for excellent eye and hearing care. Thank you
19 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about the fantastic care you received from Leah during your eye test and Ormsby during your hearing test at Leightons in Hempstead Valley. It's wonderful to know you felt reassured and comfortable throughout your visit. Our team will be delighted to hear your kind words. Thank you for recommending us - we appreciate it!
Very friendly people
Very friendly optician staff were also helpful.
Clear explanation of this eye rest and previous.
9 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear you had such a positive experience with our team at Leightons. If you have any further questions, please don't hesitate to get in touch!
I had the pleasure of having my ears…
I had the pleasure of having my ears syringed by Chris at Hempsted Valley who last saw me to the exact day two years ago !!!
He is friendly,funny and is very thorough in his assessment and delivery of syringing.
A credit to the company and you know your in safe hands when he sees you.
Thanks Chris
21 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear you had such a positive experience with Chris at Leightons! It's great to hear that he made you feel comfortable and provided a thorough assessment. Chris and the team will be thrilled to receive your kind words. If you have any more feedback or need further assistance, feel free to get in touch.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.