Boots Opticians Reviews 10,433

Very friendly professional service.

Great service 😁👍. Sunny & Raja were so kind and helpful. I am normally nervous at the optitians but they both put me at ease. THANK YOU Margaret

Very helpful and friendly staff Karen and kamill dealt with me and the whole experience was smooth and easy

I use Boots Opticians and I have great faith in the team. They are all very experienced and professional. Yesterday I needed some replacement frames. Huzaifah Randera looked after me. The service from him was very quick and efficient and my new frames are super comfy too! Thank you Huzaifah!

Boots Opticians in New Milton is always great. The Optometrists are really professional and efficient, the whole team are so friendly and helpful, Roney squeezed me in without an appointment to find the perfect prescription sunglasses, and he and Cassidy were really helpful when they needed adjusting over the nose. Totally recommend.

The whole experience was positive but the actual optician was exceptional

Excellent service. Calm atmosphere and friendly staff. Anca and Andy (Optician) were very professional and made me feel comfortable during my appointment.

Was was good from my appointment for the eye test to buying some new glasses!

The woman whom tested my eyes with the machines was a delight super efficient polite and kind. The other woman who undertook the eye exam was really lovely efficient and gave me lots of useful information.

Boots High Street Kensington was a lovely experience with these two highly trained intelligent careful members of staff whom really went above and beyond to reassure me about the process

Double appointment in Boots Elgin Branch. Very friendly and welcoming team. Eye examinations very thorough, not rushed and well explained during process. Would recommend.

All the staff at the Heathfield branch of Boots Opticians were simply lovely. They could not have been more helpful, warm and kind. They were knowledgeable and made the whole visit a pleasure. Thank you.

This review is directed specifically at Boots Opticians, The Hundred, Romsey, Hampshire (SO51 8DG).

In March 2024 I had my NHS eye test at Boots Opticians in Romsey. At the time, I was suffering from some eye irritation and the optician (Chris) diagnosed blepharitis, a “common inflammation of the eyelid margins” and “is a chronic condition which can last many years”. After my eye test, but before leaving the shop, I was subjected to what felt like a hard sell of very expensive treatments for the condition, despite already having purchased lower cost treatments. I politely declined.

In May 2025 I suffered a further bout of the same eye irritation symptoms and approached my GP surgery who directed me to the Urgent Eyecare service and then on again to Boots Opticians in Romsey. This time I was given an entirely different diagnosis of severe dry eyes and was told unequivocally by the optician (Sarah) that I did not have blepharitis. I bought medication to treat the dry eyes, but again received the hard sell spiel for expensive treatments. Again I politely declined.

The only reasonable conclusion that can be drawn is that in March 2024 I was misdiagnosed with blepharitis, a chronic condition, and was then offered expensive treatments for a condition from which I was not suffering.

I had put this down to experience, but over the last few months, two years since my last NHS eye test, I’ve since received a plethora of mailshots and phone calls from Boots Opticians advising me to arrange my next eye test. During two of the calls, I relayed in detail my dissatisfaction with the service received from Boots Opticians in Romsey and suggested that they contact the branch to ask that the branch manager calls me to discuss my concerns. The last call was in May but, to date, I have not had a call from the branch manager. I have, however, continued to receive marketing communications by post.

As well as the apparent misdiagnosis detailed above, my overall impression is that Boots Opticians is a company that prioritises the upselling of expensive treatments and avoids dealing with genuine customer concerns. It also suggests that retraining needs to take place in-branch and within the marketing call centre.

Whilst Boots Opticians in Romsey are still welcome to call me to discuss my concerns, I am fortunate in having a further two opticians to choose from in the town - Specsavers and David White Opticians.

Very good service all round. No complaints at all. Kymmi and Amber were delightful.

Optometrist, Kelly Allan, was very thorough and re-assuring.
Optician Assistant, Azim, was courteous, efficient, extremely helpful, patient and informative, and very kindly went out of his way to provide great customer service.
My vision with my new glasses and sunglasses is sharp and clear, and both frames are a very comfortable fit.

All staff are very helpful and friendly

The patience and expertise of the staff was very welcome. I had badly bent my glasses and they several times tried to fix them. Eventually I resorted to buying new frames so I could be sure of them being fit for purpose. They then took great care fitting the lenses into the new frames and adjusting them to fit.

After going to Boots opticians at Lakeside for both glasses and contact lenses- they decided to send my lenses to a different address no apology no refund on my £36 per month that I have paid for 2 months without lenses.
At the contact lens scheme they said they would send new lenses which would take 2 weeks to arrive- therefore halfway through another month of £36.00 without lenses or refund. Almost £100 for nothing-absolutely disgraceful

All staff I met were very patient and so helpful

Boots opticians Bishopsgate were absolutely brilliant! Saynab and Helena were so helpful in fixing some very broken glasses and I cannot thank them enough for their kindness. Thank you! 😊

Optician was very thorough