Leishape Reviews 

210
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, most reviewers were unhappy with their experience overall. Many individuals expressed deep frustration regarding unresponsive customer service representatives and faced significant difficulties when attempting to process returns or secure monetary refunds for unwanted purchases. Furthermore, buyers frequently noted receiving merchandise featuring poor quality, inaccurate sizing charts, and designs that completely failed to match the online advertisements. However, some reviewers were happy with the comfortable fabrics and found certain items very practical and soft for daily wear. A few other people also felt that the support team handled necessary size exchanges very efficiently and smoothly without requiring complicated return procedures.

What people talk about most

Product

Clients share ambiguous opinions on product as many reviewers find the items very comfortable, supportive,... See more

Quality

People report ambiguous experiences with quality, as while some reviewers praise the comfortable and... See more

Order

Reviewers mention ambiguous feedback about order experiences, as some consumers express satisfaction with... See more

Return policy

Customers consistently note negative experiences with return policy, reporting that support teams fail to... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised the team for being... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The delivery took one month. When I sent a query, they did not respond. Now I am trying to get a refund and again they don't respond. Very disappointing experience. I would not recommend.

Rated 4 out of 5 stars

The bra is super comfortable, hols up my breasts and I have a nice cleavage. Not very sexy but very practical. Customer service was excellent and I will definitely order another one.

Rated 4 out of 5 stars

Good product (bras) but they are not worth the hype. Large cups need to be aware that your girls will flop out if you lean forward; when I explained this to them. That means -as always- having to re... See more

Rated 1 out of 5 stars

This company scams you! There are no refunds issued (even when they say ‘keep the goods , we’ll refund anyway). Very poor quality bras, nothing like they advertise and sizing is poor too. Customer ser... See more



Contact info

2.6

Poor

TrustScore 2.5 out of 5

210 reviews

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1-star

No recent history of asking for reviews

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Replied to 13% of negative reviews

Typically replies within 1 month

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2.6

All reviews

(210)

211 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT BUY, SCAM

Happened exactly the same to me.

I purchased 3 bras and I received 3 lightweight, plastic-smelling, completely different bras from what you find on their website.

The quality of the product is light years away from what they adveritse. The bras don't provide the promised support and the materials differ significantly from what you see on their website. No underb0ob band, not the same strap (narrow), even the fabric composition is different.

Of course I have pictures to prove everything I'm saying.

They ceased to respond me after I threatened to take legal action and blocked me on instagram.

I encourage everyone to fill their social media with comments as I've been doing.

I think you can also go to the bank and try to ask to return the transaction

2 April 2026
Unprompted review
Leishape logo

Reply from Leishape

Hello,

Thank you for your feedback.

We would like to clarify that a small production batch in the past did not meet our quality standards. As soon as we identified the issue, we immediately took action and offered replacements or refunds to all affected customers.

We have not been able to identify your order from this review, but we would be more than happy to resolve this for you.

Please contact us at support@leishape.com with your order number so we can assist you right away.

Kind regards,
LeiShape Customer Care Team

Rated 1 out of 5 stars

FRAUD RISK

FRAUD RISK – Do Not Purchase from This Store

I purchased a bra after carefully reviewing the return policy published on the website, which clearly states that unworn bras are eligible for return. Despite complying fully with these conditions, the company refused to honor its own policy.

Furthermore, the item I received does not match the product description provided online, which constitutes misleading advertising.

Instead of offering a full refund, they proposed only a 50% refund, which is unacceptable given the circumstances.

This behavior raises serious concerns regarding consumer rights compliance. I strongly advise against purchasing from this store.

9 March 2026
Unprompted review
Rated 2 out of 5 stars

No free returns. False claims

I ordered because their website says free shipping and returns and “100 day satisfaction or your money back”. I ordered jeans and bras according to the size chart. Upon arrival I tried them on. Everything was way too large. I contacted customer support for a return label and was told the buyer pays for the return. I even sent a screenshot of the item and underneath it says “free shipping, returns and customer satisfaction or money back”. When I confronted them about this the response I got was “I can see how that may seem misleading but…”… do not trust this website. It’s a scam

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam to the highest degree the “bra” if…

Scam to the highest degree the “bra” if you can call it that is a flat piece of material, no support, no shape, no stitching. Biggest scam ever, I spent the day coaxing my boobs back in to the bra.

The straps are so short bra just rides up even on longest setting - honestly DO NOT BUY!!!

7 April 2026
Unprompted review
Leishape logo

Reply from Leishape

Hello,

Thank you for your feedback.

We would like to clarify that a small production batch in the past did not meet our quality standards. As soon as we identified the issue, we immediately took action and offered replacements or refunds to all affected customers.

We have not been able to identify your order from this review, but we would be more than happy to resolve this for you.

Please contact us at support@leishape.com with your order number so we can assist you right away.

Kind regards,
LeiShape Customer Care Team

Rated 1 out of 5 stars

They sent bras of different sizes

They sent bras of different sizes. One of them is massive, but labelled S; one of them is so cheaply made that it changes colour in the centre as soon as it starts to be stretched, the jelly doesn't even fill the full bra.

They give no actual instructions for refunds, only say they are hassle free. Think I just got scammed a lot of money for very cheap products. And it's not full jelly, there is metal, there is plastic.

7 April 2026
Unprompted review
Rated 2 out of 5 stars

Not the bra as in the adds

Since I cannot post a bad review on LeiShape’s page, I have to post it here.
I purchased their jelly bra.
However, this isn’t the bra as in the adds. If you look closely, all bras in LeiShape adds are a bit different. Makes me think they just sell cheap counterfeit.
I don’t have the removable straps to criss-cross them on the back.
Also, I ordered size S, which is the smallest they offer, and I have to wear it so that the hooks are in the thightest loops and it’s still a bit wide/loose. I’m regular size, 164cm/58kg with B/C cup (underboob ca 73cm), and it makes me wonder what about girls who have A cup and are even smaller than me?? Or when the fabric starts to stretch out with age (all fabrics do, theirs is not an exception). I think LeiShape’s cup size and underboob circumference ratio is a bit off cause when buying new bra, you should always hook it at the widest, for the exact reason of fabrics stretching out over time.
The bra is comfy though, that’s why I gave two stars, not one; otherwise it seems just a marketing scam.

12 March 2026
Unprompted review
Leishape logo

Reply from Leishape

Hello,

Thank you for your feedback.

We’re sorry to hear about your experience. We were unable to find any prior contact regarding this issue, and we always encourage customers to reach out so we can resolve any concerns as quickly as possible.

A limited batch issue was identified in the past and has since been fully addressed. All customers who contacted us were offered a replacement or refund.

We would be happy to review your case and provide a solution as well. Please contact us at support@leishape.com with your order details.

Kind regards,
LeiShape Customer Care Team

Rated 1 out of 5 stars

Do not buy! Scam company.

Do not buy! They do not follow their own policy on refunds and so will not offer a full refund even though their policy and website state they do. My order also arrived with a seem type line all the way up in the colouring and they still are refusing to offer a refund even though items not worn, trying to return within the return window and all other conditions in their return policy. Scam company it seems!

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company

I ordered three leggings for the price of two and only received one. They won't send me the missing ones and still want me to pay the full amount. The size was not right at all. Company Italian and the item came from China.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolute Scam

Absolute Scam

They advertise jelly bras. I got sent a bra zero jelly hold in it: what I was sent was a flimsy bra thin and padded foam cups. Not worth £5 let alone the £20 odd rhey had the audacity to charge. I ordered a jelly bra from another brand that was cheaper which is far far superior quality than this tat.
DO NOT waste your money. I’m seeking a refund as I’ve been missold as a jelly bra, no jelly and no support. Didn’t even try it on its that bad. Appalling.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

This website is a scam

This website is a scam. The bras are not anything special - their IG ads are just empty hype. Sloggi No Feel bras are much better than these. Also their website promises 30 days returns with full refund - with this disclaimer: "For hygiene and sanitary reasons, the right of return is excluded for products that have been worn even once beyond a simple try-on over your own undergarments. Returns will not be accepted if the product shows signs of use, odours, residues or alterations from its original condition." And when on the VERY SAME DAY I receive my package - so obviously I did not even take 2 of 3 bras out of the packaging, and only tried 1 once -I start a return process by them, they simply refuse to give full refund and say I could keep the bras. I don't want to keep these bras, they don't look good and I don't want them.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order over a month ago and…

I placed an order over a month ago and never received my package.

Tracking information was either unavailable or never updated. I contacted customer service multiple times, but only received generic responses telling me to “wait for updates,” without any concrete information.

After waiting well beyond a reasonable delivery time, I had to escalate the issue through Klarna to protect my payment.

This experience has been very disappointing. I would not recommend ordering from this company based on the lack of transparency and support

23 March 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY from Leishape, bad quality and not honouring life time warranty policy

DO NOT buy from Leishape. I bought three pairs of LEISHAPE™ Thermal Sculpting Smoothing Leggings and the quality of the leggings is just bad. Two of the pairs have holes in the toes just after few hours of use, third pair I haven’t used yet. The scotch are doesn’t seem durable either and there is already a lot of piling after few hours of use.

They do not comply with their life time warranty. After complaining they offered me three options:
1. Immediate 50% refund without needing to return the product. You can keep the item, and we will proceed with the partial refund right away.
2. Free replacement with the correct size.
3. Discount voucher to use on a future purchase of a product of your choice.

I opted the free replacement but they came back and told me my size is not in stock at the moment (although I am
Able to order them via their webpage). Update 27.3.: still claiming that products are not in stock although their own chat bots says if am able to select them, they are in stock.

Next I will request full refund based on their 100 day satisfaction policy, but I am not optimistic. Update 27.3.: this returns/refund is only applicable for not used products AND within 30 days.

Update 9.4.2026: yet another response on 1.4.2026. This time they asked that would I be willing to change this review if I received full refund. I replied to them but haven’t received a refund or any replies since. DO NOT BUY.

I am still willing to edit this review if they provide me a full refund.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Bought 3 pairs in different sizes

Bought 3 pairs in different sizes. NONE of them fit and the toe part was way too thin. Returned them to the address where they came from. (I have proof) but still they refused the complaint and the proof. Emailed them and still have to pay through Klarna. Never buying there again. Ever.

6 February 2026
Unprompted review
Leishape logo

Reply from Leishape

Hello,

we’re very sorry to read your review.

However, we would like to clarify that we have not been able to locate any order matching your description in our system. Additionally, the return process you described does not correspond to our standard return procedure.

For this reason, we are currently unable to verify the situation.

We kindly invite you to contact us at info@leishape.com
with your order number or the email used for the purchase, so we can verify your case. We also recommend double-checking that the order was placed with our store, as we are unable to find any matching record at this time.

We take all feedback seriously and are always available to resolve any legitimate case quickly and fairly.

Customer Support Team
LeiShape

Rated 1 out of 5 stars

Very awful experience with this…

Very awful experience with this company!

They don’t complain with the return policy. Or answer to their email.

Also they are saying that their jeans are intime products and can’t be returned. They themselves have said on their product description that in fact these are jeans and not leggings.

Wouldn’t recommend to anybody.

18 March 2026
Unprompted review
Leishape logo

Reply from Leishape

Hello,

we’re very sorry to read about your experience and understand your frustration.

We would like to clarify that we always aim to be transparent in our product descriptions and policies. Our jeans are designed with shaping and stretch features, which may sometimes lead to confusion with other product categories, and we truly appreciate this feedback.

Regarding returns, our policy is clearly stated on our website, but we always do our best to support our customers and find a fair solution in case of any issue.

We also want to highlight that we respond to all customer inquiries, so it’s possible that our replies may have ended up in your spam or junk folder.

We would really appreciate the opportunity to review your case and assist you properly. Please contact us at info@leishape.com
with your order details, and we will take care of this as a priority.

Customer satisfaction remains very important to us, and we are committed to resolving your situation.

Customer Support Team
LeiShape

Rated 1 out of 5 stars

Scam!

UPDATE!: altho it states that you can cancel the order within 24h (and I did so, cancel it, five minutse after making the order), they now informed me that they can not cancel the order and if I wish I can send it back to them, but, there is a BUT, i can send it back to them by paying the shipping cost myself, ofcourse!
Again DO-NOT-BUY!!!

Total scam and bs. Would give it below zero if i could!
I put in my order and regret it the second I did, so I wrote to them that I wish to cancel my order. Nothing. No reply.
Second day- i wrote to them again that I wish to cancel my order (it states on their return policy that you can cancel the order before tracking number is provided). Nothing, no reply!
And now, today, they send me the tracking number for the order I wanted to cancel! DO NOT BUY!

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Broken item and no costymer service…

I revived the leggings and noticed that there was a hole in them. Like so many others I wrote costumer service at to different emails and filled in the contact form. They did not reply yet and it has been weeks.

Sadly costumer-service is apparently low priority for them.

I do not recommend you shopping at Leishape unless you wanna gamble that you order is the right size and not damaged!

UPDATE
As of today 9/4 Leishape has still not gotten back to me. After they responded on this poste, I sent them yet another email (that makes 3 emails now). They still have not gotten back to me. If they actually spent the same time on customer service as they do writing about it, it would be perfect!

14 March 2026
Unprompted review
Leishape logo

Reply from Leishape

Hello,

we’re very sorry to read your review and for the experience you described.

We would like to clarify that we have not found any unresolved requests matching your case in our support system. It is possible that your message may not have reached us correctly, or that our replies may have ended up in your spam folder.

Please note that we always assist our customers in cases like this — if an item arrives damaged, we promptly offer a replacement or solution. This is a standard part of our customer support.

We would really appreciate the opportunity to verify and resolve your situation. Could you please contact us at info@leishape.com
with your order details? We will take care of this immediately.

Customer satisfaction is a top priority for us, and we are committed to making this right.

Customer Support Team
LeiShape

Rated 1 out of 5 stars

No response

The underbust is too big. I already sent 2 mails and filled in the contact form to send it back to change the size, but no response. Very unprofessional.

6 March 2026
Unprompted review
Leishape logo

Reply from Leishape

Hello Janne,

we’re truly sorry to read your review and for any frustration caused.

We would like to clarify that we have already responded to your request and reached out to you through our support system. It is possible that our reply may have ended up in your spam or junk folder, which can sometimes happen.

Regarding your concern, we absolutely offer size exchanges and assistance in these situations, and we are more than happy to help you resolve this quickly.

We kindly invite you to contact us again at info@leishape.com
(or reply to your previous message), so we can immediately proceed with your size exchange and find the best solution for you.

Your satisfaction is extremely important to us, and we are here to assist you until everything is resolved.

Customer Support Team
LeiShape

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