I just wanted to say a big thank you to Yannic for the induction class today. It was such a great introduction to the gym! You explained everything so clearly and made me feel really comfortable and... See more
Company replied
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Review summary
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Reviews shaping this summary
Yannic at the reception was really helpful in getting my two girls signed up for swimming lessons. He was really patient with me while my kids were running wild. Thank you your great service and kindn... See more
Company replied
Brilliant customer service, very understanding and proactive staff who always go above and beyond! (Especially Yannic who makes sure he answers all your questions and is always willing to help - he is... See more
Company replied
Downham leisure centre has improved massively. Yannic on reception is fantastic- very professional, friendly and helpful. The centre runs much more smoothly now. Really happy with the service.
Company replied
4.5
Excellent
188 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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The manager at the Downham leisure…
The manager at the Downham leisure centre reception is amazing. Goes above and beyond for every customer ive seen, including myself and is very knowledgeable. Hes an asset to the company. Definitely needs a raise.
13 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to share such positive feedback regarding our Reception manager at the Downham Leisure Centre.
We are thrilled to hear that you had such a great experience and that his hard work, knowledge, and commitment to customer service have made such an impression.
We look forward to welcoming you back at the centre soon!
Customer service
I am very happy to find this gym in Downham area, Yannick contacted me and gave all the information and details. He is very efficient and helpful Thank you Yannic☺️
13 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for your kind words! We are thrilled to hear that you are enjoying our gym in Downham.
I will be sure to pass your compliments along to Yannic. He is indeed a valued member of our team, and we are glad he was able to provide you with such efficient and helpful service during your sign-up process.
Welcome to the gym, and please don't hesitate to reach out if you need anything else!
Yannic during the Manic
Yannic was really helpful and organised, managing a lot of different clients needs at the same time, including a school team class. Also had an induction with Miow who was very friendly and informative
13 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave such a positive 5-star review.
We are thrilled to hear that Yannic provided such helpful support, especially while managing multiple customers and the school team. It is also wonderful to know that your induction with Miow was friendly and informative.
We truly appreciate your feedback and look forward to seeing you at the centre again soon.
Yannic and Cherelle
Yannic and Cherelle, Tia. Wonderful customer service & always happy to see their members. Best gym & staff 😊
13 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for your wonderful 5-star review!
We are thrilled to hear that you are enjoying your experience at the gym. I will be sure to pass your kind words along to Yannic, Cherelle, and Tia; they will be delighted to know they’ve made such a positive impact on your visits.
We love having you as a member and look forward to seeing you again soon.
Yannic provided me with great customer…
Yannic provided me with great customer service during my registration.
12 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are thrilled to hear that Yannic provided you with great customer service during your registration. We will be sure to pass your kind words along to him and the rest of the team.
We look forward to seeing you at the centre soon.
supportive and respectful Yannic and…
supportive and respectful Yannic and Kerri Anne
12 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave us a 5-star review.
We are thrilled to hear that Yannic and Kerri Anne provided you with such supportive and respectful service. I will be sure to pass your kind words along to them and the rest of the team.
We appreciate your support and look forward to seeing you again soon.
Staff are very welcoming and helpful
Staff are very welcoming and helpful
12 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for your 5-star review!
We are delighted to hear that you found our staff to be welcoming and helpful. I will be sure to share your kind words with the entire team.
We look forward to seeing you again soon.
Reply from Leisure Centre
Thank you for leaving a 5-star review. We are delighted to hear that you had a positive experience with our team.
We appreciate your feedback and look forward to welcoming you back again soon.
Great Staff and classes
Yannic was amazing, helped me to fix my query and got me a great discount on a membership. The classes here are great too!
10 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review!
We are thrilled to hear that Yannic was able to resolve your query and help you secure a great discount on your membership. It's also wonderful to know that you are enjoying our classes.
We look forward to seeing you at the centre again soon.
Amazing service!
Amazing service!! Yannic very helpful and informative. Gave excellent customer service.
9 February 2026
Unprompted review
Reply from Leisure Centre
Thank you for your wonderful 5-star review!
We are delighted to hear that you had an amazing experience and that Yannic provided such helpful and informative service. We will be sure to pass your kind words along to him.
We look forward to seeing you again soon.
Yannic and kerri Anne get assistance…
Yannic and kerri Anne get assistance moving my daughter stages in swimming. Very informative and helpful
9 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for your 5-star review!
I am delighted to hear that Yannic and Kerri Anne were so informative and helpful in assisting with your daughter's swimming stage progression. We take great pride in our team's commitment to supporting our swimmers, and I will be sure to share your kind words with them both.
Thank you for choosing us.
The team on reception are good
The team on reception are good, polite and always very helpful. Credit to both Yannic and Kerri Anne
9 February 2026
Unprompted review
Reply from Leisure Centre
Thank you for taking the time to leave such a wonderful 5-star review.
I am delighted to hear that our reception team has been polite and helpful during your visits. I will be sure to pass your kind words on to Yannic and Kerri Anne, as I know they will be thrilled to be recognised for their hard work.
We look forward to seeing you again soon. Thank you for being a member with us.
Yannic,Kerri Anne and Gorden
Yannic,Kerri Anne and Gorden were very helpful, explained everything I had to ask in a simple and friendly manner. Couldn’t ask for better.
9 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave us a 5-star review.
We are thrilled to hear that Yannic, Kerri Anne, and Gorden provided such helpful and friendly service. I will be sure to pass your kind words along to them and the rest of the team.
We look forward to seeing you again soon. Thank you for being a member with us.
Sorting my child 's swim class The…
Sorting my child 's swim class The service was quick and efficient.
9 February 2026
Unprompted review
Reply from Leisure Centre
Thank you for your 5-star review.
We are pleased to hear that you found the service quick and efficient when sorting your child's swim class. We appreciate your feedback and look forward to seeing you again soon.
Yannic is amazingly efficient and…
Yannic is amazingly efficient and professional. Really helpful!
9 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are delighted to hear that you had such a positive experience and that Yannic was able to assist you with such efficiency and professionalism. We will be sure to pass your kind words along to him.
Thank you for choosing us!
Reply from Leisure Centre
Thank you for the 5-star review! We are delighted to hear that you had a positive experience and found Yannic's explanation to be clear and helpful.
We will be sure to pass your kind words along to Yannic.
Yannic and Tasian
Yannic and Tasian. Consistently quality customer service.
6 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are thrilled to hear that Yannic and Tasian have provided you with consistently quality customer service. I will be sure to share your kind words with them and the rest of our team.
We appreciate your support and look forward to seeing you again soon.
Excellent experience thanks to Yanic
6 February 2026
Unprompted review
Reply from Leisure Centre
Thank you for the 5-star review. I am delighted to hear that you had an excellent experience with us.
I will be sure to share your kind words with Yannic, who will be very pleased to know they made such a positive impact on your visit.
We look forward to welcoming you back soon.
Excellent service
Excellent service, very helpful. Thank you to yannick and tia
6 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are delighted to hear that you had such a positive experience with Yannic and Tia at Downham Leisure Centre. We will be sure to share your kind words with them.
We look forward to seeing you again soon.
Great gym, reasonable price
Yannic and the team at Downham Leisure Centre are great!
6 February 2026
Unprompted review
Reply from Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are delighted to hear that you had such a positive experience with Yannic and the rest of the team at Downham Leisure Centre. We will be sure to share your kind words with them.
We look forward to seeing you again soon.
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