Leisure Depot Reviews 

1,040
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the prompt and efficient delivery service, often noting that items arrived quickly and with clear tracking information. Many people also highlight the excellent quality of the products received, which are consistently described as durable and as expected. The overall service and ordering process are praised for being easy and efficient, with competitive pricing adding to the positive experience. However, some customers experienced occasional delivery issues, with items arriving later than expected or not at all. These concerns were often attributed to third-party couriers, leading to frustration with delays, aborted deliveries, or goods being left improperly.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and speed of... See more

Order

Clients share ambiguous opinions on order experiences, with many praising the quick and easy ordering process... See more

Product

Reviewers mention positive feedback about the product, with many highlighting its good quality and accurate... See more

Service

Customers consistently note positive experiences with service, often highlighting it as outstanding and... See more

Price

Users describe positive interactions with price, frequently highlighting great and fair pricing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from Leisure Depot. Ordered next day delivery and called to ensure the order will be sent out and this was confirmed. Order was despatched promptly and delivered the next day. The... See more

Rated 5 out of 5 stars

Great product. Good price. Only downfall was Courier gave us a date for delivery but it never came until the next day.

Rated 5 out of 5 stars

Sent out straight away but shame Evri was not good at delivery but could not fault Leisure Depot

Rated 5 out of 5 stars

So pleased I used this Company. Right from the start, Website was clear with all the information needed. Courier information was provided and item came earlier than expected. All in all ,... See more


Company details

  1. #66 of 78 best companies in Camping Shop
  2. #16 of 17 best companies in Awning supplier
  3. #33 of 36 best companies in Fishing shop
  4. #60 of 88 best companies in Outdoor sports shop
  5. #14 of 20 best companies in Caravan Supply Shop

About Leisure Depot

Written by the company

At Leisure Depot, we take pride in curating a handpicked selection of top-notch outdoor leisure products from your favorite brands. Whether you're an avid camper, a motorhome enthusiast, or simply love spending time outdoors, we have something special for you.

Discover our extensive range of leisure products, including Fiamma Awnings, perfect for providing shade and comfort on sunny days. Create your private oasis with our Privacy Rooms, designed to enhance your awning experience and ensure you have your own personal space.

For camping enthusiasts, we offer a variety of Coleman Tents in different sizes, accommodating 2, 4, 6, or 8 people – the perfect retreat for your outdoor adventures.

Safety and accessibility are our top priorities. Explore our collection of Motorhome Safety Products, including durable aluminum steps and plastic steps that offer stability and ease of use. We also have an array of double and single steps to suit your specific needs.

Securing your leisure vehicle is crucial, which is why we provide a range of reliable Security Products. Keep your motorhome protected with our Steering Wheel Locks, Wheel Clamps, BC Locks for pedals, and more, providing you with peace of mind wherever you go.

We are committed to delivering exceptional customer service and ensuring you find the perfect products for your outdoor needs. Our team is always here to assist you in making the right choices and turning your leisure time into unforgettable experiences.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(1,040)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Problems rapidly corrected - well done

There was a mistake with the first delivery of a Milenco Wheel Clamp.
Alice from Customer Service immediately arranged collection and sent replacement by 24hour delivery in time for our trip away. Thank you Alice.

25 February 2025
Leisure Depot logo

Reply from Leisure Depot

Thank you for your 5-star review! We're sorry to hear about the initial issue with your delivery, but thrilled that Alice could swiftly rectify the situation. It's wonderful to know that the replacement arrived in time for your trip. We'll be sure to share your kind words with Alice and the rest of the team.

Thank you for your understanding and patience. We look forward to serving you again soon!

Rated 5 out of 5 stars

Helpful customer service

Helpful customer service, good price and fast delivery.

27 February 2025
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Reply from Leisure Depot

Thank you for your 5-star review! We're so pleased to hear that you found our customer service helpful and our pricing competitive, along with experiencing fast delivery. We strive to provide excellent service in all aspects and are glad we met your expectations. We appreciate your feedback and look forward to serving you again in the future.

Rated 5 out of 5 stars

Fantastic

Fantastic, really fast delivery. Thanks

25 February 2025
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Reply from Leisure Depot

Thank you for your review! We're delighted to hear that you were pleased with the fast delivery. Providing prompt service is a priority for us, and it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again.

Rated 5 out of 5 stars

Great experience with the company

Great experience with the company. Found a great fishing reel, cheaper than everywhere else so placed an online order. Process was very easy and informed expected delivery was 2-3 day's. Very happily the reel was delivered the next day. would definately recommend and will use again.

12 February 2025
Unprompted review
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Reply from Leisure Depot

Thank you for taking the time to leave such a positive review! We're delighted to hear about your great experience finding the fishing reel at a competitive price and the ease of the online ordering process. It's wonderful to know that your reel arrived even sooner than expected.

We appreciate your recommendation and are thrilled to hear that you plan to use our services again. We look forward to your next visit!

Rated 5 out of 5 stars

Fast service

Fast service

29 January 2025
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Reply from Leisure Depot

Thank you for your feedback! We're pleased to hear that you experienced fast service. We strive to maintain efficiency in all our deliveries. Looking forward to serving you again soon.

Rated 5 out of 5 stars

Great service

Great service. Item arrived very quickly and well packaged. Would definitely buy from again.

29 January 2025
Leisure Depot logo

Reply from Leisure Depot

Thank you for your 5-star review! We're thrilled to hear that your item arrived quickly and was well packaged. Providing great service is our top priority, and we're glad we met your expectations. We appreciate your feedback and look forward to serving you again in the future.

Rated 5 out of 5 stars

I ordered the wrong reels

I ordered the wrong reels, but they were so helpful when sending them back to them. They helped with the exchange and got them posted to me very quick. Fantastic company. Will definitely recommend.

31 January 2025
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Reply from Leisure Depot

Thank you for sharing your experience with us! We're glad to hear that we could assist you smoothly with the exchange of the reels. Providing helpful and efficient service is what we aim for, and it's great to know we met your expectations. We appreciate your willingness to recommend us and look forward to serving you again in the future.

Rated 4 out of 5 stars

I had a great experience with Leisure…

I had a great experience with Leisure Depot. The website is informative and the ordering process was straightforward. Special thanks to Jo from the sales team for being so helpful over the phone. Delivery was smooth, with a time slot provided, and the driver followed my instructions perfectly. My item arrived quickly and in good condition, as I’ve come to expect from previous orders. Although one part I ordered before didn’t work, the prompt service and overall reliability make me happy to continue using this company. Highly recommend!

6 January 2025
Unprompted review
Leisure Depot logo

Reply from Leisure Depot

Thank you for taking the time to leave such a detailed and positive review! We're delighted to hear about your great experience with our website and ordering process. Special thanks from Jo and the entire sales team for your kind words—it truly makes our day to be able to assist our customers effectively.

We're also pleased to know that the delivery was smooth and met your expectations. Your feedback on the previous issue with a part is greatly appreciated, and we're glad that our service team was able to address it promptly.

Thank you for your continued trust in us and for recommending Leisure Depot. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent Service delivered as…

Excellent Service delivered as promised.

Very helpful on the phone explained things very clearly.

30 January 2025
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Reply from Leisure Depot

Thank you for your 5-star review! We're thrilled to hear that we delivered as promised and that you experienced excellent service. We strive to meet our commitments and your satisfaction is our top priority. We appreciate your feedback and look forward to serving you again soon.

Rated 5 out of 5 stars

Slow delivery

Ordered and paid extra for 24-48 hour fast delivery. Parcel still hasn't arrived after 5 days. Tracking shows yodel has it. Update - very pleased with Leisure depot who have dealt with this very quickly and satisfactorily. Not sure why Yodel didn't deliver it on time.

28 January 2025
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Reply from Leisure Depot

Thank you for bringing this to our attention. We sincerely apologise for the delay in your parcel's delivery, especially after you opted for fast delivery. We understand how frustrating this must be for you. I will personally look into this matter with our courier partner, Yodel, to ensure that your parcel is delivered as soon as possible. Please feel free to reach out to our customer service team with any further details or for additional assistance.

Again, we apologise for the inconvenience and appreciate your patience as we work to resolve this issue.

Rated 4 out of 5 stars

Superb service from leisure depot

Issues with delivery,but sorted out rapidly thanks to after service, replacement sent out and recieved within 24 hrs

8 January 2025
Leisure Depot logo

Reply from Leisure Depot

Thank you for sharing your experience, and we apologise for the initial delivery issues. We're glad to hear that our team was able to resolve it swiftly and that you received your replacement within 24 hours. Your satisfaction is very important to us, and we appreciate your recognition of our efforts to make things right. We look forward to serving you again and ensuring a smoother experience next time.

Rated 5 out of 5 stars
Leisure Depot logo

Reply from Leisure Depot

Thank you for your review! We're glad to hear that your item arrived quickly. We strive to ensure fast delivery and it's wonderful to know we met your expectations. Looking forward to serving you again soon!

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