Leisuretime by Toureasy Reviews 

1,221
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the extremely friendly, professional coach drivers who ensure comfortable, safe transportation across challenging and narrow routes. Consumers often mention that the excursions are extremely well-organized, offering fantastic value and wonderful local insights. Guests consistently appreciate the exceptionally helpful staff and pleasant accommodation atmosphere throughout their memorable holidays. Some reviewers were not happy with certain hotel accommodations, noting specific disappointments regarding room quality, meal choices, and room temperatures. Despite these lodging drawbacks, many people still highly recommend the company for its exceptionally enjoyable holiday experiences.

What people talk about most

Staff

Consumers find staff to be an absolute delight, expressing deep appreciation for the friendly, helpful, and... See more

Holidays

Users describe positive interactions with holidays, highlighting fantastic experiences and memorable trips.... See more

Service

Clients share positive opinions on service, frequently praising professional and helpful drivers who ensure... See more

Location

People report ambiguous experiences with location, noting that while accommodations are situated near the... See more

Value for money

Reviewers highlight positive aspects of value for money, frequently praising affordable prices and inclusive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Currently travelling back from a holiday at Rob Roy Hotel in beautiful Scotland. Great hotel, food and enterainment All excursions were great. Also a few surprises along the way! Our driver... See more

Rated 5 out of 5 stars

The tour was great value for money with included excursions on every single day of our stay at the resort. During the excursions we were joined by local guides who led walking tours and provided very... See more

Rated 5 out of 5 stars

Very informative driver of the coach - Chris - made the three day adventure in the rain much more bearable than it could have been. Where possible was on hand to give access to very wet people return... See more

Rated 5 out of 5 stars

I have not yet toured with this company, but have 3 trips booked, I am recovering from cancer and today needed to make a change to my booking due to my health, and I contacted the office to see if the... See more


Company details

  1. Tour operator
  2. Bus and coach company
  3. Bus tour agency

Written by the company

COACH HOLIDAYS MADE EASY! Since our launch as Leisuretime by Toureasy in April 2022 we have carried thousands of happy customers on coach holidays to destinations across the UK, Ireland and Europe. In addition to our 'Excellent' Trustpilot rating we are also rated 4.5 on Google by our customers, so you can book with confidence when you choose Leisuretime by Toureasy! We are the UK’s only 100% carbon neutral coach tour operator, offering short breaks and holidays by coach to destinations throughout the UK, Ireland and Europe. From seaside holidays to city weekends, shows and events and festive getaways, our tour programme has something to offer for everyone, from couples to singles, families and groups. And we have a wonderful selection of day trips too! We focus on delivering great value coach holiday experiences from our departure points across South Wales and the South West of England – and our direct line service means there is never a need to change coaches. That means less travel time and more holiday time! Choose Leisuretime by Toureasy for great value and hassle-free holidays and days out, with comfortable coaches, friendly drivers, quality hotels in great locations and plenty of added-value extras all included at no extra cost! Please note the Leisuretime brand was purchased by Toureasy in April 2022. Reviews prior to this date are not a reflection on current service or product delivery levels.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,221)

48 reviews in the last 12 months

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Rated 4 out of 5 stars

Mostly an excellent tour

Mostly an excellent tour. Bus driver was very considerate and contributed substantially to the success of the tour. Hotel (Leonardo, Gateshead) mostly good, with pleasant staff, good food and a comfortable room, but the bathroom was in a poor state of repair ... not least of the problems was that the door handle kept on falling off! So one star off for the hotel deficiencies, but overall we were happy with the holiday.

27 June 2025
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Reply from Leisuretime by Toureasy

Thank you for your review and we're obviously very pleased that you enjoyed your holiday to Newcastle and the North East. We are really sorry about your bathroom and will raise the issues with the hotel as door handles should definitely not fall off!

Rated 5 out of 5 stars

Great Value Holiday From Toureasy.

Excellent value and service from Toureasy on our trip to Jersey. Everything was very well organised with local pick up and drop offs. Hard to find a better value holiday.

28 June 2025
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Reply from Leisuretime by Toureasy

Thank you! We're just happy that you enjoyed your Jersey holiday so much and appreciated the value offered.

Rated 4 out of 5 stars

Value for money

Nice start to see Josh was our driver as usual he was friendly helpful and nothing was too much trouble for him hotel was good staff helpful friendly and the food was really good

23 June 2025
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Reply from Leisuretime by Toureasy

Great! Thanks for letting us know and lovey to hear how helpful Josh was.

Rated 5 out of 5 stars

Day Trip to Cotswold Wildlife Park &…

Day Trip to Cotswold Wildlife Park & Gardens

Lovely day out. Coach was on time. Weather was good. Driver kept us informed and everyone got back on the coach at the designated time to come home.

28 June 2025
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Reply from Leisuretime by Toureasy

Thank you so much for letting us know and we're just happy that you enjoyed your day out so much.

Rated 4 out of 5 stars

Neil Diamond Tribute Trip

Firstly a big thank you to Nigel our driver. He was excellent, both entertaining and professional.

The value of the trip was good and the hotel and hotel location was excellent.
Food in the hotel was what I expected, but they do need a decent coffee machine in the reception.
The tribute act was ok. Certainly not a brilliant Neil Diamond, but he did redeem himself with the second half of his act.

28 June 2025
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Reply from Leisuretime by Toureasy

Thanks for your feedback and we're glad that you enjoyed your Tribute Weekend and that Nigel did such a good job. Also relieved that Neil Diamond redeemed himself in the second half!

Rated 2 out of 5 stars

Went to Blackpool 27june got on the…

Went to Blackpool 27june got on the coach in sarn went uesal pick then went into Bristol which took us out of our way stopped for 45 minutes never stopped again for about 3 hours and he only stopped then because someone on the bus asking him coming bk wasn't much better he only stopped once would definitely think twice about going again especially if it was the same driver and the same route didn't get home until gone 6

27 June 2025
Unprompted review
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Reply from Leisuretime by Toureasy

We aare sorry for the diversion to Bristol Aztec on this trip. It was made as a gesture of goodwill to pick up a customer that had been unable to travel on a previous holiday. Reflecting on that decision now, we probably should not have done it and apologise for the extra travel time. With regard to your driver on this trip, he was new to us but we can confirm that he will not be driving on future trips for us. We hope you enjoyed Blackpool when you got there!

Rated 4 out of 5 stars

Newcastle/ Durham experience

The driver of the coach Keith was amazing. Excellent driver as you expect but keep us inform every step of the hole week. The hotel gave good food but we asked to change rooms as it was so nosey and they put us in a room which had a very bad smell. So had to change rooms again which was fine. The hotel was in a good location

23 June 2025
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Reply from Leisuretime by Toureasy

Thanks for your feedback and we're glad you enjoyed your trip to the North East. We're really sorry about the room issues you had at the hotel but glad you persevered and ended up with a room you were happy with.

Rated 5 out of 5 stars

Well organised tour

Well organised tour, on time, comfortable coach. Hotel was lovely, very clean, staff very good.

21 June 2025
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Reply from Leisuretime by Toureasy

That is wonderful to hear and we are thrilled that you enjoyed your holiday to Jersey with us so much.

Rated 5 out of 5 stars

Girls away day

We only went for 2 days down to the riviera in Torquay and what a fabulous time we had from the time we got on the bus until we got off , hotel great evening entertainment fabulous and to top it Nigel the driver was brilliant,well done 👍

28 June 2025
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Reply from Leisuretime by Toureasy

Thanks so much for letting us know and we're really pleased that you enjoyed your Torquay Tribute Break to the Riviera so much.

Rated 4 out of 5 stars

Driver on time for our pick up

Driver on time for our pick up. Pleasant man but not overly friendly. We were not able to go to Cowes, so alternative place to visit was chosen for us, which could have been somewhere more pleasant or we could have had more time in Yarmouth. We were not consulted in this matter. Otherwise all good.

27 June 2025
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Reply from Leisuretime by Toureasy

Thanks for your feedback an we're glad that you enjoyed your weekend on the Isle of Wight but sad that you did not like our alternative excursion. We are glad it did not spoil your holiday, though.

Rated 5 out of 5 stars

The driver was very helpfull

The driver was very helpfull . The Hotel room and food excellent .Will certainly book with you in future . Great holiday .

23 June 2025
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Reply from Leisuretime by Toureasy

Wonderful! Thanks for letting us know how much you enjoyed your holiday to Torquay and the Riviera Hotel.

Rated 5 out of 5 stars

Great company

Very good service from start to finish. All paperwork came through on time and a detailed itinerary of the trip before we went which was really useful. Coach pick up/drop off all on time and exactly as scheduled. Comfortable coach, and everything done to ensure a good trip. Good choice of hotels and excursions and good value for money for the whole holiday (we did a week in Ireland). Would use again and would definitely recommend!

22 June 2025
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Reply from Leisuretime by Toureasy

Thank you so much and we are just really happy that you enjoyed your holiday to Ireland so much. We look forward to seeing you again!

Rated 5 out of 5 stars

The journey was very pleasant

The journey was very pleasant. The driver was polite, friendly and professional.
The Cotswolds Safari Park and Gardens was an excellent day out, value for money.

28 June 2025
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Reply from Leisuretime by Toureasy

That is what we aim for! Thanks so much for letting us know.

Rated 5 out of 5 stars

Fabulous time

We had a fabulous time. Hotel, excursions and coach were great. Our driver was friendly, polite and professional - a really nice person.
Could not fault anything. Will definitely use this company again.

23 June 2025
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Reply from Leisuretime by Toureasy

Thanks so much for letting us know how much you enjoyed your holiday to Beamish and the North East. We look forward to seeing you again!

Rated 3 out of 5 stars

Staff at desk not friendly

Staff at desk not friendly - more concerned with upgrading people!
We upgraded at booking - carpet in room was stained & had holes in it plus uneven floor. Could not get ice for water unless we purchased a drink!!
Food was mediocre and no healthy options! Check out at 10am was ridiculous as the bus was not leaving Torquay until 6 hours later!
Entertainment ok - drinks at the bar expensive!
Best part was comfortable bus although we had to keep asking for air conditioning on!
Driver Nigel was top class and very professional.

29 June 2025
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Reply from Leisuretime by Toureasy

We're very sorry that you did not enjoy your Tribute Weekend with us. We are surprised at your review as we have received a number of rave reviews for this trip from other customers, so need to investigate what went wrong in your case. We will be in touch! Glad you liked Nigel, though...

Rated 5 out of 5 stars

Great trip

Great trip, great driver, he was helpful, funny and informative.
The hotels were clean and comfortable, with delicious food.
The only negative was the early breakfasts, even on our free day.

22 June 2025
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Reply from Leisuretime by Toureasy

We're thrilled that you enjoyed your holiday to Ireland so much. Please accept our apologies for the early breakfasts - but there was just so much to see on this trip!

Rated 5 out of 5 stars

on time pick up

on time pick up, good driving. enjoyed the day.
nothing to much trouble 5 star driver.

28 June 2025
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Reply from Leisuretime by Toureasy

Wonderfui. Thanks for letting us know.

Rated 5 out of 5 stars

The coach was lovely and clean and the…

The coach was lovely and clean and the driver Tom was very pleasant and happy and kept us informed of everything during our trip it was my first time travelling with this company and it was a pleasant experience except for one thing which I was a little uncomfortable about but did not like to complain without spoiling others trip. There was an elderly gentleman sitting opposite me on his own who was very touchy-feely on my arm and leg throughout the journey up and home and I felt very uncomfortable about I tried to ignore him and he kept huffing and tutting if I did not respond to him and just kept staring at me to look at him. I had my daughter with me and was glad she sat on the inside seat. I did not want to upset the other passengers by complaining or making a scene but was glad when he departed the bus.

28 June 2025
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Reply from Leisuretime by Toureasy

We're very pleased thaat you enjoyed your day trip with us, but very unhappy that you felt so uncomfortable. We understand that you might not have wanted to make a fuss but we would much rather you had alerted the driver, who would have taken action on your behalf. We know that is easier said that done, though, so please do accept our apologies for how the elderly gentleman made you feel.

Rated 5 out of 5 stars

Excellent communication before and…

Excellent communication before and during stay,hotel clean tidy good food, staff could not be faulted, drivers good. All in all a well organised trip.

21 June 2025
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Reply from Leisuretime by Toureasy

Wonderful! We are thrilled that you had such a wonderful holiday to Jersey and thank you so much for taking the time to let us know.

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