I LOVE LEKTO WOODFUELS! Pacing my all-winter needs via separate deliveries so I can manage the unload and storage, have one or two more to go! Just the best fuel, my village has not mains gas, and i a... See more
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Review summary
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Lekto Woodfuels customer services are absolutely brilliant! My delivery got split by DPD even though the courier said it was complete. Jane was so efficient and responded to the issue explaining it... See more
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I have to admit, I wasn’t originally sold on the idea of buying logs online. I always thought having a tonne bag of logs delivered onto the driveway was the easiest and most sensible way to do... See more
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Lekto are brilliant in so many different ways. The kiln dried logs we bought this time are great, obviously super dry and well presented. The delivery was within 24 hours of ordering, the price was co... See more
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Company details
- #29 of 39 best companies in Firewood supplier
About Lekto Woodfuels
Written by the company
When you shop with us you know you’ll have access to efficient and reliable products, including kiln-dried logs, hardwood heat logs and night briquettes, sourced in an environmentally responsible way and delivered to your door with the minimum of fuss. Whether you are looking for a mini-pack to try or the benefits of bulk-buy pallets, everything you need is right here.
Shop Briquettes
Shop Kiln-Dried Logs
Welcome to the official Lekto Woodfuels Trustpilot page!
Written by the company
Contact info
Unit 2-4 Protection House, NE30 2RH, North Shields, United Kingdom
- 01915 009 754
- info@lektowoodfuels.co.uk
- lektowoodfuels.co.uk
4.5
Excellent
31k reviews
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Reply from Lekto Woodfuels
Hi, Lynda.
Great to hear that, thank you!😊
Have a great day!
Lelde.
The service from Lekto Woodfuels was…
The service from Lekto Woodfuels was very quick and efficient 10 out of 10 from ordering to delivery.
9 July 2026
Reply from Lekto Woodfuels
Hi, Margaret.
We're thrilled to hear that you had a great experience with our service.🧡 🙌
Have a great day!
Lelde.
Order 1521202
Order 1521202. This was delivered last week but a box of firelighters was missing from the order. I sent an email and one of your service advisors pointed out this box was on the top of my pallet from the photo the delivery driver took. This box is clearly a fire log box and there were no firelighters on the pallet. Surely your staff can differentiate between which box is which product.
16 July 2026
Reply from Lekto Woodfuels
Hello Susan,
Thank you for your feedback.
We're truly sorry to hear that the Natural Firelighters box is missing. :(
Upon checking the tracking information, we can see that the proof of delivery photo appears to show two boxes stacked on top of the pallet: the smaller box at the front looks like the Natural Firelighters box, with the Fire logs box behind it.
We will contact the Palletways company to investigate this matter and will get back to you as soon as possible with an update.
Our apologies for the inconvenience!
Kind regards,
Alexa
Reply from Lekto Woodfuels
Hi, Charles.
We're thrilled to hear that you enjoyed our products and had a great experience with our service.😊
Have a lovely day!
Lelde.
speedy delivery excellent quality wood
9 July 2026
Reply from Lekto Woodfuels
Hi,Sue.
We're so glad to hear you had a great experience! 🙌
Thanks so much for your kind words 😊
Wishing you a fantastic day,
Lelde.
Reply from Lekto Woodfuels
Hi, Kerry.
Thank you so much for your feedback 😊
We're delighted to hear about your recent experience with us! 🙌
Wishing you a lovely day,
Lelde.
Reply from Lekto Woodfuels
Hi, Lorraine.
Thank you so much for your positive feedback!
We're thrilled to hear that you're satisfied with both our product and service. 🙏🏼
Have a lovely day,
Lelde.
Great product with fast delivery
Great product with fast delivery. Don't always believe in the email offers but other than that an overall first class service.
8 July 2026
Reply from Lekto Woodfuels
Hi Paul,
Thank you so much for your feedback.
We're happy to hear that you had an overall positive experience with us! 🙌
Have a lovely day,
Alexa
Always the same high quality,,
Always the same high quality,,, always delivered very very quickly,,, and always great service,,, say no more,,, we only use Lekto...!
8 July 2026
Reply from Lekto Woodfuels
Hi, Richard.
That's amazing!
We couldn't be happier to hear about your experience!
Thank you so much for your feedback! 😊
Wishing you a lovely day,
Lelde.
Excellent products and quick delivery.
8 July 2026
Reply from Lekto Woodfuels
Hi, Brenda.
Happy to hear that you like our product. 🙌😊
Thank you for your feedback!
Have a lovely day!
Lelde.
Reply from Lekto Woodfuels
Hi there,
That's amazing! We couldn't be happier to hear about your experience! 😊
Wishing you a lovely day,
Alexa
Reply from Lekto Woodfuels
Hi there,
We're happy to hear about your experience! 🙌 Thank you!
Have a lovely day,
Alexa
Delivery was very fast and efficient
Delivery was very fast and efficient. However, the firelighters were in a cardboard box, as if poured in. I think it probably better to put the firelighters in a tied bag first.
Explanation please, Lekto.
I haven't tried the firelighters yet.
4 July 2026
Reply from Lekto Woodfuels
Hi William,
Thank you for your feedback. We're truly sorry to hear about your experience.
We can see that you ordered 2 × 200 + 50 FREE Firelighters. We use thick cardboard packaging instead of plastic, which is designed to protect the firelighters from moisture. Based on the delivery photo, we can also see that the box was delivered in good condition.
Could you please send us a photo of the firelighters you received to info@lektowoodfuels.co.uk? We'd like to take a closer look and investigate the issue.
Many thanks, and apologies for the inconvenience.
Kind regards,
Alexa
Reply from Lekto Woodfuels
Hi Robert,
That's amazing! We couldn't be happier to hear about your experience! 😊
Wishing you a lovely day,
Alexa
Used Lekto for past 5 years and to this…
Used Lekto for past 5 years and to this date never had an issue but this time firelighters didnt turn up, reported it only to receive a patronising AI-generated response. Possibly time to look around.
1 July 2026
Reply from Lekto Woodfuels
Hi Tim,
Thank you for your feedback, and we're sorry to hear that your firelighters didn't arrive.
We'd just like to clarify that the response you received was not AI-generated. Your enquiry was handled personally by one of our Customer Service team members, who did their best to assist you and resolve the issue.
As mentioned earlier, our Customer Service team checked with the courier and found that your missing parcel had been held at the depot, possibly because it was damaged in transit. We therefore arranged a replacement for you, which has already been dispatched. You should receive it within the next couple of days.
We genuinely value your loyalty over the past five years, and we're sorry that this experience has left you disappointed.
Please accept our sincere apologies for the inconvenience.
Kind regards,
Alexa
Reply from Lekto Woodfuels
Hi Lesley,
Thank you so much for your feedback!
Stay warm!🔥
Wishing you a lovely day,
Alexa
Quick delivery
Quick delivery. Briquettes are a good product for the use at the end of the day.
29 June 2026
Reply from Lekto Woodfuels
Hi Andrew,
We're thrilled to hear about your experience!
Thank you for your lovely feedback😊
Have a lovely day,
Alexa
Non delivery
Non delivery, twice this week!, need a different courier DPD on par with Evri!
9 July 2026
Unprompted review
Reply from Lekto Woodfuels
Hi David,
We're so sorry to hear you've experienced delivery issues.
It looks like the problem may have been caused by an incomplete delivery address, but we'd be happy to investigate and help get this sorted for you.
Please email us at customerservices@lektowoodfuels.co.uk or give us a call on +44 191 500 9754, and include your order number.
We'll look into it as quickly as possible and do everything we can to resolve the issue for you. We'll be waiting for your message/call with your order number.
Wishing you a lovely day,
Alexa
Good product
Good product, good price specially when purchased in winter and good fast postal service, good job
29 June 2026
Reply from Lekto Woodfuels
Hi Reg,
Thank you so much for your feedback!
We're happy to hear that you had a positive experience with us!🙌
Have a lovely day,
Alexa
Reply from Lekto Woodfuels
Hi Michael,
We're happy to hear about your experience! 🙌 Thank you 😊
Have a lovely day,
Alexa
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