Mollie Wright made what could have been a tedious and irksome process following a collision yesterday a pleasant and productive experience. She listened to my comments and where necessary asked me t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff I had dealings with were absolutely marvellous. They were all calm, professional and knowledgeable. Their language was accessible and easy to understand without being patronising. They const... See more
Company replied
Prompt attention given to our claim. Cienna took her time to go through the process and paperwork with me and clearly wanted to provide a good service. She was easy to understand and this made the who... See more
Company replied
Karen was really patient and and understanding when I was going backwards and forwards with what happened during my accident. She had to change the details a few times as the accident happened so quic... See more
Company replied
Company details
About Lemonaid Motor Legal Ltd
Written by the company
Our Mission
We believe in directly energising and impacting an insurer partner proposition to their policyholders through driving a forward-thinking end-to-end motor claims solution. That’s why we trust in harnessing market-leading technologies and applying a human approach to continuously develop and deliver seamless, best-in-class service to drive results, retention, and renewals for our business partners.
Written by the company
- We are committed to delivering the 5* service we believe our clients deserve.
- We understand that being involved in a road traffic accident can be stressful and overwhelming. Our dedicated staff are here to monitor and manage your claim, efficiently and effectively so you don't have to.
Contact info
Unit A06 Magna 34 Business Park, S60 1FG, Rotherham, United Kingdom
- 02038790727
- info@lemonaid.legal
- lemonaid.legal
Seamless end to end claims management.
4.9
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lemonaid Motor Legal Ltd
Hi Said,
We understand how stressful being involved in a road traffic accident can be and how important a smooth and efficient service is, so we are thrilled to hear the team delivered!
Thank you, Lemonaid Motor Legal Ltd.
Most helpful and kind
I was talking to a young lady called Cienna. She was most helpful and patient with me. She didn't rush me at all.
27 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Mrs Holt,
Thank you for taking the time to share this lovely feedback for Cienna, she will be thrilled she was able to support you through reporting the accident to us.
Lemonaid Motor Legal Ltd.
Mollie was very informative thorough…
Mollie was very informative thorough and hellfull
29 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Jo,
Thank you for leaving such a lovely review for Mollie. She will be over the moon to hear she was able to explain things clearly and help make the process of making a claim easier for you.
Many Thanks,
Lemonaid Motor Legal Ltd.
Incident scene full…
Incident scene full reported/description in just under 25min. Thanks
27 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Constantin,
Thank you for leaving us such a lovely review. We are glad we were able to provide you with quick and efficient service and your comments have been passed over to Cherry who will be delighted to hear she was able to provide you with a great experience.
Many Thanks
Lemonaid Motor Legal Ltd.
Smooth process and polite staff
Chloe and Robyn were very polite and explained everything in detail and responded quickly with answers to questions, any links/sms/emails came through very quickly indeed
27 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Mark,
Thank you for taking the time to leave such great feedback for Chloe and Robyn. They will be so pleased to hear they have made your experience such a great one.
Many thanks
Lemonaid Motor Legal Ltd.
Mollie's excellent customer service
Mollie was extremely helpful and carefully guided me through the claims process.
Well done, this was excellent customer service!!
24 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Morning D Johnson,
We really appreciate this wonderful review for Mollie and we are so glad to see that Mollie was able to help you get started with making a claim by giving you the excellent customer service we pride ourselves on.
Thanks,
Lemonaid Motor Legal Ltd.
Mollie was very efficient professional…
Mollie was very efficient professional and helpful thank you😀
23 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Adrian,
Thank you for sharing your experience with us, Mollie will be so happy to hear she provided fantastic service and managed your claim Professionally and efficiently!
Lemonaid Motor Legal Ltd.
Amazing and efficient
Amazing and efficient, would highly recommend and made me feel at ease.
Ben
22 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Benjamin,
Thank you so much for leaving this lovely review. Chloe will be so happy to hear she was able to provide you with efficient service and give you the 5* claim route we pride ourselves on.
Many Thanks
Lemonaid Motor Legal Ltd.
Cherry was extremely helpful
Cherry was extremely helpful, and explained everything clearly
21 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Raymond,
Thank you for sharing your experience with us, Cherry will be so happy to hear she provided fantastic service and managed your claim quickly and efficiently!
Lemonaid Motor Legal Ltd.
Karen was lovely some problems with the…
Karen was lovely some problems with the updated IT system though so couldn’t be transferred
14 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Kevin,
Thank you so much for leaving Karen such a lovely review, this will make her day. We are sorry to hear there was an issue getting you transferred and our IT team has been made aware.
Many Thanks,
Lemonaid Motor Legal Ltd.
Thank your much for help CHERRY..
13 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Farhad,
We really appreciate this wonderful review for Cherry and we are so glad to see that Cherry was able to help you get started with making a claim by giving you the 5* service we pride ourselves on.
Thanks,
Lemonaid Motor Legal Ltd.
Cherry was brilliant
Cherry was brilliant, helped me through using the link and uploading photos for the claim. Made the experience very easy
13 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Kerry,
Thank you for this lovely review for Cherry , its so nice to see that she was able to make the process of starting a claim as easy as possible for you.
Many thanks,
Lemonaid Motor Legal Ltd.
Excellent service
Excellent service, very clear polite and friendly experience thankyou , regards mr O’Brien.
13 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Tom,
Thank you so much for your wonderful review. We are glad to see that Cherry was able to provide you with the 5* service we pride ourselves on.
Thanks,
Lemonaid Motor Legal Ltd.
Amazing customer experience
Kerryanne has a very calm demeanor which calmed me down after a triggering accident. I feel better and supported. She is a real asset to your company.
11 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Niloufar,
Thank you so much for this lovely review. We understand how stressful being involved in a incident can be and that having to go over the claim details can sometimes be triggering. We are so glad to see that Kerryanne was able to provide you with the support and reassurance you needed.
Thanks
Lemonaid Motor Legal Ltd.
Yes it was a good experience very…
Yes it was a good experience very professionally handled my need.
Thank you
10 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Huseyin
Thank you for taking the time to leave this lovely review for Karen, it will make her day to know she provided you with the great service you deserve.
Lemonaid Motor Legal Ltd.
They were all good communicators
They were all good communicators - polite, helpful and patient and the follow up after repair was good. Chloe Gamez looked after me well. Thank you.
2 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Yasmin
Thank you for sharing your experience with us, Chloe will be thrilled to hear she provided fantastic service and managed your claim quickly and efficiently!
Lemonaid Motor Legal Ltd.
Satisfied customer
Very quick and efficient,kept me informed regularly,the garage did a brilliant job. Well done to everyone involved.
Many thanks
8 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Keith,
Our team understand how stressful being involved in an accident is, and how daunting the claim process can seem so we are pleased to hear the team managed your claim professionally. Your feedback has been shared with the team and they are delighted.
Thank you, Lemonaid Motor Legal Ltd.
Great professional recovery by Evelyn and Richard
I am updating my review to reflect the support I’ve received since my initial post. It turns out the first call was affected by a major technical issue with the phone line, which caused a lot of confusion.
Since then, Evelyn Ketels and Richard Williams have been incredibly proactive and professional. They reached out via email, explained everything clearly, and Evelyn is now personally overseeing my claim. I’m very impressed with how quickly they moved to fix the situation and the transparency they’ve shown. I now feel I’m in very good hands.
7 April 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi George
Thank you so much for your updated review, we are so pleased to see we have been able to provide you with the clarity and reassurance you required. We look forward to continuing to assist you with your claim.
Many thanks, Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Istvan,
Thank you so much for leaving such a lovely review about Kerry Anne's service. She will be so pleased to hear she was able to provide the 5* service Lemonaid Motor Legal Ltd prides itself upon.
Many Thanks,
Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Rosemary,
Thank you for taking the time to leave us some great feedback about the service you received. It's wonderful to see that our handlers were able to help you and guide you through the claims process with patience and support.
Thanks,
Lemonaid Motor Legal Ltd.
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