Mollie Wright made what could have been a tedious and irksome process following a collision yesterday a pleasant and productive experience. She listened to my comments and where necessary asked me t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff I had dealings with were absolutely marvellous. They were all calm, professional and knowledgeable. Their language was accessible and easy to understand without being patronising. They const... See more
Company replied
A very efficient and helpful service..Jonathan Mason endevoured to obtain "loss of earnings" from a third party. His efforts, despite a reluctance from the other insurers, ensured i was paid the monie... See more
Company replied
Prompt attention given to our claim. Cienna took her time to go through the process and paperwork with me and clearly wanted to provide a good service. She was easy to understand and this made the who... See more
Company replied
Company details
About Lemonaid Motor Legal Ltd
Written by the company
Our Mission
We believe in directly energising and impacting an insurer partner proposition to their policyholders through driving a forward-thinking end-to-end motor claims solution. That’s why we trust in harnessing market-leading technologies and applying a human approach to continuously develop and deliver seamless, best-in-class service to drive results, retention, and renewals for our business partners.
Written by the company
- We are committed to delivering the 5* service we believe our clients deserve.
- We understand that being involved in a road traffic accident can be stressful and overwhelming. Our dedicated staff are here to monitor and manage your claim, efficiently and effectively so you don't have to.
Contact info
Unit A06 Magna 34 Business Park, S60 1FG, Rotherham, United Kingdom
- 02038790727
- info@lemonaid.legal
- lemonaid.legal
Seamless end to end claims management.
4.9
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely so helpful and lovely
Absolutely so helpful and lovely! My first time doing this and the lady i spoke to was so patient and kind!
13 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Jessica,
What lovely feedback it will make Kerryanne's day to know she made your claims journey a little easier!
Thank you, Lemonaid Motor Legal Ltd.
Excellent service provided by kerryanne
13 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Tafoor,
Thank you for taking the time to share your experience with us!
We are thrilled to hear Kerryanne provided you with the excellent service you deserve!
Lemonaid Motor Legal Ltd.
Joey was amazing that handle my claim…
Joey was amazing that handle my claim explained everything properly and was very respectful
13 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Husnain,
Thank you for taking the time to share your experience with your file handler Joey.
We are thrilled to hear he provided you with an efficient and respectful claim journey.
Lemonaid Motor Legal Ltd.
Mollie Wright was extremely helpful
Mollie Wright was extremely helpful . in a very friendly manner. she explained the process of getting my car repaired. I am very grateful to her snd also to Robyn to whom I spoke today.
9 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Millie,
Thank you for taking the time to share your experience with Mollie and Robyn!
We are thrilled to hear that they were able to provide you with the 5* service you deserve!
Lemonaid Motor Legal Ltd.
The lady was very helpful and respectful
The lady was very helpful and respectful
9 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Rami,
We will ensure your file handler Millie receives your lovely feedback, it will make her day to know she made your claims journey a smooth one!
Thank you, Lemonaid Motor Legal Ltd.
Great company
Great company, Kerry and Jack were most helpful during my accident claim.
8 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Brett,
We are thrilled to hear the team provided you all the help and reassurance needed whilst managing your claim!
Thank you, Lemonaid Motor Legal Ltd.
Good job Kerryanne
8 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Albert,
We are thrilled to hear Kerryanne provided you with the 5 * service you and your claim deserve.
Thank you, Lemonaid Motor Legal Ltd.
I Highly Professional and Efficient Support like to express my sincere…
I would like to express my sincere appreciation for the professional service provided by Karryane in relation to my insurance claim. She demonstrated a high level of professionalism, efficiency, and attention to detail throughout the entire process. Karryane communicated clearly, provided timely updates, and handled the matter with great care, which made the experience straightforward and reassuring. Her support was greatly valued, and I would not hesitate to recommend her services.
Farida
7 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Farida,
Thank you for taking the time to share you experience with Kerryanne!
We are thrilled to hear that Kerryanne provided you with a professional, efficient and attentive claims journey!
Lemonaid Motor Legal Ltd.
Cherry a great adviser , a credit to your company .
Cherry helped me , especially with the many questions I had . Was very calm and explained the process of taking the photos via the link which was new to me me .
5 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Maxine,
Thank you for taking the time to leave this review for Cherry.
We understand how daunting the claims process can be daunting, so we are pleased to hear Cherry was able to provide you with any reassurance needed.
Lemonaid Motor Legal Ltd.
Poor experience and awful recommendations
I am extremely disappointed with how my claim has been handled. After making a personal injury claim following a non fault accident, this company referred my case to their panel solicitor who has been completely incompetent.
There is serious lack of communication, missed deadlines and no clear guidance throughout the whole process. As a result of poor handling, my compensation claim has been unnecessarily delayed and mishandled, causing a huge amount of stress and frustration.
Lemonaid previously escalated this to the solicitor but no progress was made.
Now it seems as though Lemonaid want to wash their hands of me and my claim because they aren’t dealing with my personal injury claim directly.
I trusted this company to manage my claim professionally and to refer me to a competent solicitor on their recommendation, but that trust was well and truly misplaced. I feel very let down and would not recommend taking any suggestions from Lemonaid if you want your claim to be handled professionally. I should add that this has been ongoing for over 3 years now for what was a very straight forward non fault accident.
3 January 2026
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Lucy,
We are sorry to hear that the claims journey regarding your Personal Injury has not met your expectations.
We have requested some further information from you to be able to locate your claim details and then we will be in contact with you.
Thank you, Lemonaid Motor Legal Ltd.
Chloe Carr was helpful she was patient…
Chloe Carr was helpful she was patient and very attentive she is a bonus to the company
29 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Vic,
Thank you for leaving Chloe this review! She will be thrilled to hear she made the process of logging your claim with us simple and smooth.
Lemonaid Motor Legal Ltd.
Supportive advisor
The advisor was very supportive, courteous, empathetic and knowledgeable.
29 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Jakki,
Thank you for sharing this lovely review for you file handler Kerry, she will be pleased to hear she was able to provide you with the 5* service you deserve.
Lemonaid Motor Legal Ltd.
Cherry was very professional in taking down details and she was very calm whilst doing so …
Cherry was very professional in taking down my details and the details of the accident. She seemed very calm and did not rush me in any way.
29 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Babar,
We understand how daunting the claims process can be especially following a road traffic accident, so we are pleased to hear that Cherry was calm and reassuring whilst taking the details of the accident.
Thank you, Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Robertas,
Thank you for taking the time to share your experience with us!
We are thrilled to hear that the team were both helpful and polite whilst managing your claim.
Lemonaid Motor Legal Ltd.
Kerry machin made reporting the…
Kerry machin made reporting the accident a walk in the park assisted me with any information I needed and was very reassuring that my claim is in good hands
All the best Kerry keep doing what your doing your amazing
20 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Adam,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Kerry made the process of reporting your accident feel so straightforward and reassuring.
Kerry will be thrilled to know her support and guidance gave you confidence that your claim is in good hands.
Lemonaid Motor Legal Ltd.
Reply from Lemonaid Motor Legal Ltd
Hi Jason,
Thank you for the sharing your experience with us!
We are thrilled to hear the team provided you with the fast and efficient service you deserve!
Lemonaid Motor Legal Ltd.
I would like to thank Cherry …
I would like to thank Cherry for her excellent help in reporting my non-fault accident . She was professional patient and very reassuring throughout the whole process. Cherry explained everything clearly , handled the details efficiently and made what could have been stressful situation much easier. I really appreciate her support and would highly recommend her assistance.
17 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Zuzana,
What a lovely review! Cherry will be thrilled to hear she made such a stressful situation a little easier!
Thank you, Lemonaid Motor Legal Ltd.
Anne was so efficient and made the…
Anne was so efficient and made the whole stressfull experience a pleasure to sort, thank you
18 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Bethany,
What lovely feedback, your handler will be pleased to hear that she was able to take some of the worry away whilst taking the details of your claim.
Thank you, Lemonaid Motor Legal Ltd.
Just wanted to say thanks to Millie at…
Just wanted to say thanks to Millie at Lemonaid for the great support and service provided following my recent car crash
11 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Andrew,
Thank you for leaving this lovely review for Millie!
Your feedback will mean the world to her.
Lemonaid Motor Legal Ltd.
I spoke with Lizzie Hewitt who was so…
I spoke with Lizzie Hewitt who was so friendly and helpful. Going through an incident like this can be very traumatising. However Lizzie was very calm and assuring putting my mind at ease.
17 December 2025
Unprompted review
Reply from Lemonaid Motor Legal Ltd
Hi Joanne,
We are sorry to hear that you have been involved in an accident, we understand that this can be a really daunting time.
We are pleased to hear that Lizzie was calm and reassuring whilst logging the details of your accident.
Thank you, Lemonaid Motor Legal Ltd.
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