Lemon Law Group Reviews 

706
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, often highlighting their professionalism, knowledge, and dedication to achieving positive outcomes. Many people appreciate the clear and consistent communication, with case managers keeping them informed and promptly answering questions throughout the process. The efficiency and speed of the service are frequently mentioned, with reviewers noting that the company handled everything and made the process easy and stress-free. However, some customers also noted issues with communication, reporting that calls, emails, and texts often went unanswered or were delayed, leading to frustration. A few other people also felt that their cases were not handled properly, citing a lack of attorney contact, repeated requests for documents, and prolonged timelines.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising individual case managers for their... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, knowledge, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising the professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having to contact a lawyer for an ongoing issue with my car was nerve wrecking. Lemon Law Group made the process easy. Our case manager Gabriela Zambrano was excellent. She answered all our questions... See more

Company replied

Rated 5 out of 5 stars

I thank God for having helped me find lemon law partners specifically Gabriela Zambrano who is dedicated to helping others. Her service is excellent and has no comparison along with lawyer brooks si... See more

Company replied

Rated 5 out of 5 stars

Kathryn Abrams Esq. and Maria Hannah my case manager, did an amazing job! They were quick, super supportive, and walked me step by step in the process. I can't thank them enough for all the help they... See more

Company replied

Rated 5 out of 5 stars

Had such a good experience with Lemon Law Group! Especially my case manager Gabriela. She kept us updated frequently and if she was not going to be in the office she would send us a message to let... See more

Company replied


Company details

  1. Legal Services

Written by the company

Our firm was started by attorneys who used to represent the auto manufacturer since the 1990’s so we have intimate knowledge of how the auto manufacturers will assess your claim and we know how to maximize any possible settlement for you. Our team of lawyers has successfully handled thousands Lemon Law cases and even if your car is not covered under your states Lemon Law, we will help you find the best legal solution to your automobile problem.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

706 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(706)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication exceeded my…

Excellent communication exceeded my expectations as far as reimbursement for my Lemon car. I went so far as to refer a friend who also was awarded a cash settlement. Gabriela was a pleasure to work with and I couldn’t be happier. I will continue to recommend them so people don’t experience a car that doesn’t function correctly.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a very positive experience with…

We had a very positive experience with Lemon Law Group Partners. Randy and the entire team were professional, responsive, and kept us informed throughout the process. They answered our questions, explained each step clearly, and worked hard to achieve a successful resolution of our case. We truly appreciate their guidance and support and would recommend them to anyone needing assistance with a lemon law claim. Thank you for everything!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Lemon Law Group Partners is the one you…

Lemon Law Group Partners is the one you need fighting on your side, staff is excellent and professional,the service is second to none. I highly recommend them if you are in need.
They will take care of you every step of the way, be patient they are great at what they do.
Randy Dunbar is the best helpful, professional and great attitude answers all his emails and calls and always patient with all the questions and always willing to help and keep you informed.

3 July 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you so much for your kind words and recommendation! We truly appreciate you taking the time to share your experience with Lemon Law Group Partners. It's wonderful to hear that you felt supported throughout the process and that our team provided the level of service you deserved.
We'll be sure to share your kind recognition with Randy Dunbar. He takes great pride in keeping our clients informed, answering questions, and providing the support they need every step of the way. Your patience and trust throughout the process mean a great deal to us.

Rated 5 out of 5 stars

Mareling was helpful and professional.

22 June 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you for your kind words! We’re so glad to hear that Mareling was helpful and professional throughout your experience. We truly appreciate your feedback and thank you for trusting our team to assist you.

Rated 5 out of 5 stars

Great experience with Lemon law Group…

Great experience with Lemon law Group working with a difficult Manufacturer.
I'm more than 100% satisfied with my outcome, would refer to anyone.

24 June 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you so much for your kind words and recommendation! We’re thrilled to hear that you had a great experience with our team and that we were able to help you achieve a satisfying outcome, even while dealing with a difficult manufacturer. Your trust and support mean a lot to us, and we truly appreciate you referring us to others.

Rated 5 out of 5 stars

Im Thankful for using the lemon law…

Im Thankful for using the lemon law group partner and having Grabriela zambrano as my case maneger...she took care of my case quickly and professional... excellent service

25 February 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you so much for your kind words and for trusting Lemon Law Group Partners with your case! We’re thrilled to hear that Gabriela provided you with quick, professional, and excellent service throughout the process. We truly appreciate your feedback and are grateful for the opportunity to assist you.

Rated 1 out of 5 stars

They literally wasted my time almost…

They literally wasted my time almost half a year, just to say hey, you have a strong case then to tell me, oh, we can't do nothing. No offense, but Sarah was very lazy. That was the lawyer I was assigned did some of my own digging on her. And had seen nothing but bad reviews. I'm leaving this review today. Because my case is finally settled through easy lemon law which is 5 star highly recommended for a law group. If you don't want to hear a whole bunch of B.S then I recommend Don't Go through these guys.👎 and also like to say that's why easy lemon law was able to do something and to say, you guys ain't at fault, you guys dropped me knowing it was a case.
I'm honest when I leave my reviews and this is my honest opinion. If I could upload my messages and show them stating, I had a strong case, it shows that they're lying already only if I could upload all statements made from them taking my case to dropping my case to lack of communication to wasting my time.

12 August 2025
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We’re sorry to hear that you were disappointed with your experience and understand how frustrating a lengthy legal process can feel.  I am sorry that you didn't understand our advice; we never stated that you had a strong case only that we felt we could help you. Your attorney diligently explained your situation and the options available to you in detail. Our team works hard to evaluate every case thoroughly and communicate honestly about possible outcomes, even when circumstances may change during the process.We also take feedback regarding communication and client experience seriously, and we have reviewed your concerns internally and found no fault in our representation. While we’re glad you were ultimately able to resolve your matter, we regret that your experience with our firm did not meet your expectations. We appreciate your feedback and wish you the best moving forward.

Rated 5 out of 5 stars

Randy and the team are excellent

Randy and the team are excellent. Made this process feel effortless. Thank you for everything

18 June 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Randy and the team made the process feel effortless for you. Providing a smooth and stress-free experience is always our goal. We truly appreciate your trust in us and are grateful for the opportunity to help.

Rated 5 out of 5 stars

Excellent service

Excellent service. They kept on the loop of my case and explained the whole process in detail. Great people and professionals.

15 June 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with our team. Keeping our clients informed and ensuring they understand every step of the process is a top priority for us. We appreciate your kind words about our professionalism and service. Thank you for trusting us with your case, and we wish you all the best moving forward.

Rated 5 out of 5 stars

Exceeded my expectations—excellent…

Exceeded my expectations—excellent service and quality!

12 June 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you for your wonderful review! We’re thrilled to hear that our service exceeded your expectations. Providing excellent service and achieving positive results for our clients is always our goal. We truly appreciate your trust in our team and thank you for taking the time to share your experience. If you ever need assistance in the future, we’re here to help.

Rated 5 out of 5 stars

The Lemon is amazing

The Lemon is amazing. They doing a very good job. Thank u so much in the personal they working together for the same page they’re is the best people I’ve ever met….

9 June 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a positive experience with our team. We work hard to stay aligned and provide the best possible service to every client, so your feedback means a lot to us. Thank you for trusting The Lemon Law Group, and we're grateful for the opportunity to help with your case.

Rated 5 out of 5 stars

Excellent thanks por todo Gabriela…

Excellent thanks por todo Gabriela zambrano

5 June 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you for your 5-star review! We're delighted to hear that you had an excellent experience. We will be sure to share your kind words with Gabriela Zambrano. Thank you for trusting Lemon Law Group with your case, and we wish you all the best!

Rated 5 out of 5 stars

Trusted Attorneys & staff at Lemon Law Group

Having to contact a lawyer for an ongoing issue with my car was nerve wrecking. Lemon Law Group made the process easy. Our case manager Gabriela Zambrano was excellent. She answered all our questions & kept us in the loop throughout the process. She answered our texts or emails in a timely manner. I hope to never need a laminate law attorney again but if I do Lemon Law Group will be our first choice!

16 January 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you for your thoughtful review! We understand that dealing with a vehicle issue and pursuing a claim can be stressful, so we're honored that you trusted us to help. We're especially pleased to hear that Gabriela Zambrano provided excellent communication and support throughout the process, keeping you informed every step of the way. We'll be sure to share your kind words with her. Thank you for choosing Lemon Law Group, and while we hope you never need our services again, we're here for you if you do.

Rated 5 out of 5 stars

Well I don’t have a final outcome

Well I don’t have a final outcome, not due to Lemon Law Group , but fact my Lemon is back in service again and it’s been 3 weeks with no diagnosis still ! And same electrical crap since I received truck ! Overall Lemon Law group has been on top of my situation and has kept me informed…… I just hope in end I’m happy with results

30 May 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

hank you for your 5-star review and for recognizing our team's efforts to keep you informed throughout the process. We understand how frustrating it can be when your vehicle remains in service without a diagnosis, especially after experiencing ongoing issues for so long. While the repair delays are outside of our control, please know that we remain committed to advocating for you and guiding your claim every step of the way. We appreciate your patience and trust, and we'll continue working diligently toward a resolution that leaves you satisfied with the outcome.

Rated 1 out of 5 stars

These people are taking cases that they…

These people are taking cases that they are not willing to go to court on. They have taken two cases against Ford for me. One was for a $50,000 2023 F150 they only got me $10,000 all inclusive because they didn’t wanna fight with Ford or go to court then they had a chance with our 2021 Ford Bronco sport and Ford gave no settlement offer after the rear end being replaced twice and other attempts at fixing it failed and this group said Ford has made no offer so we’re closing the case and when I threatened to take my case from them before they said well if you change Attorneys, you’ll no longer have an opportunity to file a lemon law case they are cheats they are thieves and they are liars and I am filing a grievance with the Texas Bar Association and the Better Business Bureau

10 February 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

We strongly disagree with the false statements and accusations made in this review. Our firm does not “cheat,” “steal,” or mislead clients, and we take our ethical and professional obligations very seriously. Every lemon law case is evaluated based on the specific facts, repair history, manufacturer responses, and applicable law. Not every case results in a buyback or large settlement, and no attorney can ethically guarantee a particular outcome. In situations where a manufacturer declines to make an offer or where the evidence does not support continued litigation, we provide clients with our professional legal assessment and recommendations. Because of attorney-client confidentiality, we will not discuss the details of any case publicly. However, we stand behind the work performed by our team and the advice provided throughout the representation.

Rated 5 out of 5 stars

Lemon law group was easy to work with

Lemon law group was easy to work with . Very friendly

22 May 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you for your kind words! We’re so glad to hear that you found The Lemon Law Group easy to work with and our team friendly throughout the process. We truly appreciate your support and the opportunity to assist you!

Rated 5 out of 5 stars

Great communication

Great communication. Speedy results.

20 May 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you for your 5-star review! We’re so glad to hear you were happy with our communication and the speed of your results. We truly appreciate your trust in our team and are grateful for the opportunity to assist you.

Rated 5 out of 5 stars

Best experience overall

Best experience overall. I tried to get the manufacturer to buy back my car by myself and was denied both times. The Lemon Law Group was able to get it done and in a quick manor. I recommend using them 1,000%.

18 May 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you so much for your kind words and recommendation! We’re thrilled we could help achieve the outcome you deserved after your previous attempts with the manufacturer. Our team works hard to make the process as smooth and efficient as possible, and we’re glad you had such a positive experience with us. Thank you again for trusting The Lemon Law Group.

Rated 5 out of 5 stars

Maria was an excellent case manager…

Maria was an excellent case manager throughout my Lemon Law process. She was very professional, responsive, and kept me updated every step of the way. Highly recommend her and The Lemon Law Group!

14 May 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you so much for your kind words and recommendation. We’re thrilled to hear that Maria provided you with professional, responsive service and kept you informed throughout the entire process. We truly appreciate you trusting The Lemon Law Group with your case and are so glad we could help.

Rated 5 out of 5 stars

Gabriela was amazing during my process…

Gabriela was amazing during my process I could not ask for more !
Thank you Gabriela for all the support during my bad experience with my old truck

15 May 2026
Unprompted review
Lemon Law Group logo

Reply from Lemon Law Group

Thank you so much for your kind words! We’re thrilled to hear Gabriela provided the support and guidance you needed throughout the process. We know dealing with vehicle issues can be stressful, and we’re glad we could help make the experience easier for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look