lemonlunar.co Reviews 178

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were unhappy with their experience overall. Many customers encountered significant issues with their orders, including items arriving late, not arriving at all, or being incomplete. Reviewers frequently expressed frustration with the return policy, finding it difficult to process returns, especially for faulty items or those that arrived past the needed date. There were also concerns about product quality, with some items not matching descriptions or photos, and others arriving with defects or being unwearable. Conversely, a small portion of people felt satisfied with their purchases, praising the quality of the clothing, the fit, and the overall appearance of the items. Some customers also noted fast delivery and were happy with how the clothes looked and felt, receiving compliments when wearing them.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. While some customers praise the gorgeous... See more

Order

People report negative experiences with order. Many customers express significant frustration with delayed... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers express disappointment, citing... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers expressed significant frustration... See more

Return policy

Consumers express significant dissatisfaction with the return policy. Many report not receiving refunds for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order via Debenhams on Christmas Eve with express delivery. 3 weeks later parcel arrived with only one item of 2. Such a long returns process I don’t have hope with getting my money back,... See more

Rated 1 out of 5 stars

Horrible quality extremely overpriced and a very difficult return process. For some reason I was only refunded for one item and not given an explanation even though I sent two back! Avoid. Customer se... See more

Rated 1 out of 5 stars

My item got lost in the post so they refunded me for the item after waiting ages but they didn’t refund my postage even though I never received the item. Why should I pay postage for an item I didn’t... See more


2.5

Poor

TrustScore 2.5 out of 5

178 reviews

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Rated 1 out of 5 stars

Save your money

Yeah. Just read other reviews and very accurate. I've ordered from them twice before, (3 ordere in total) paid next day delivery every time. The first order came a month later was a pretty dress so overlooked how long it took despite paying for next day delivery. Second time it came two weeks later, was one of there sets and the chain on the skirt broke whilst trying on. It was very fragile, 3rd and last time ordered next day delivery two weeks in advance for my birthday outfit and shocker it didn't arrive on time, currently hasn't arrived at all. I've asked for a refund, to no response. It's a shame because I love the style of the cloths on the website but they are completely unreliable and don't care about their customers at all.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Mesh Diamante Set

I ordered the Kendall mesh diamanté maxi skirt with the Khloe mesh diamanté top and wore it for New Years and got so many compliments. I was literally the star of the show not only because I was glistening in the lights. The packaging and shipping was very quick. I definitely will purchase from here again!

1 January 2025
Unprompted review
Rated 1 out of 5 stars

SHOCKING COMPANY DO NOT ORDER

SHOCKING COMPANY DO NOT ORDER. Placed an order on the 4th of December from a UK address. Its now been over a month and still haven't received what I paid for. There customer service is shocking and they do not respond. Lemon Lunar you should be ashamed Ill be taking this further.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

They steal from you

They steal from you! Placed an order on 1/12/2024 received totally incorrect items nothing that I ordered on the 24/12/2024 tried to get a refund and was told I can only get a credit note even though it’s not what I ordered. Have been asked to send pictures since I sent pictures they will not reply! Do not buy from them !

1 December 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Wish I had read reviews about this company before I ordered!!
Spent £150 on clothes that I’ll probably never receive!
Customer service told me they’d send tracking details which they haven’t and blamed the Christmas rush even though I ordered weeks before Christmas!
You should be ashamed of yourselves, this was my daughters Christmas gifts and you are nothing short of thieves 🤬🤬🤬🤬🤬

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Small size

Hey, I loved the dress, it made me look beautiful all night, it was very shiny, just how I wanted it.🥰

31 December 2024
Unprompted review
Rated 1 out of 5 stars

Horrific! You’ll never get it. Don’t order!

Gutted I saw these reviews after I spent £75 on an order. Never received I actually am in doubt it was ever shipped. They send “tracking” which claims it’s delayed. I reached out to customer service who said it was because of Christmas even though it was ordered a month before Xmas. They said they’d follow it up and they said the courier had attempted delivery which was false and the tracking also didn’t note that, it had not changed. Complained multiple times to customer service to never receive a reply. Ended up disputing the payment with my bank to get my money back.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Birthday dress review

I bought this dress for my birthday and received so many compliments I had no issues , fast delivery and true to sizing I’d definitely purchase another dress again !

30 December 2024
Unprompted review
Rated 5 out of 5 stars

5 stars

I love lemon lunar! Statement pieces to elevate my wardrobe. Always so pleased with their work and service :)

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous

Hello, Lemon Lunar has stellar dresses. They fit well and the fabric is quality. They did forget one dress from my order, but they were easy to contact and sent me the item in a timely manner.

20 September 2024
Unprompted review
Rated 1 out of 5 stars

They will steal from you

They will steal from you. Do not order this from your company. They do not ship out packages or respond to customer service emails. They will pretend it’s the “couriers” fault but they didn’t even dispatch the order to the shipping company. They just created a shipping label for over a month. Shut this company down.

30 November 2024
Unprompted review

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