Lendvia Reviews 

300
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, reviewers overwhelmingly had a great experience with this company, expressing strong satisfaction with the overall financial service. Customers frequently praise the dedicated staff for being exceptionally patient, highly knowledgeable, and truly supportive throughout the entire process. Many consumers note that representatives take extra time to explain every step clearly, making complex choices comfortable and easy to manage. However, some customers also noted frustrating issues with unclear terms regarding loan availability and an unexpected push toward debt restructuring proposals. A few reviewers additionally experienced unhelpful communication, unprofessional behavior, or felt pressured by certain agents during their initial phone consultations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction and appreciation for... See more

Service

Customers had positive experiences with service, describing representatives as professional, informative, and... See more

User experience

People report positive experiences with user experience, highlighting how reviewers guide customers... See more

Payment

Users describe ambiguous interactions with payment, as reviewers appreciate helpful representatives offering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough great things about working with Peter Nguyen at Lendvia! From start to finish, Peter was professional, knowledgeable, and incredibly responsive. He took the time to explain every... See more

Company replied

Rated 5 out of 5 stars

Miguel Sanchez is my account manager. He was very patient with me and very knowledgeable about credit in a whole. He was able to address my concerns and calmly helped me make the decision to take the... See more

Company replied

Rated 5 out of 5 stars

Marc took on my case, and though it's just 1 day old, I pretty much know what to expect. He explained my case and expected results along with the results of doing nothing. Marc was empathetic to my... See more

Company replied

Rated 5 out of 5 stars

Pleasantly surprised!!! I never heard of Lendvia so I looked them up and was surprised to see the BBB reviews. Then decided to give them a call and didn't think I had a chance. Like so many other pre-... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

300 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(300)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mack Ruffin is the best!!!!

Mack Ruffin is the best!!!!
He made me feel so comfortable in the decision I made. Talked me through everything. And saved me over 100 thousand dollars. Mack Ruffin thank you so much for helping me get my life back on track. YOU ARE THE BEST!!!

9 July 2026
Unprompted review
Lendvia logo

Reply from Lendvia

Reviews like yours mean the world to us, Tina. We're so glad Mack took the time to walk you through everything and provide the support you needed. Thank you for choosing Lendvia, and we wish you all the best moving forward!

Rated 5 out of 5 stars

My experience was amazing an very easy…

My experience was amazing an very easy thank so much for helping me fix my Credit

1 July 2026
Unprompted review
Lendvia logo

Reply from Lendvia

Hi Larry, we're thrilled to hear you had such a great experience! Thank you for trusting Lendvia to help you with your credit. We wish you continued success moving forward.

Rated 1 out of 5 stars

Stole my money and won't pick up

Slowly drained my checking and didn't call any of the credit companies

1 June 2026
Unprompted review
Lendvia logo

Reply from Lendvia

We're sorry to hear that your experience did not meet your expectations. Our program is designed to help clients work toward, and funds are accumulated in a dedicated account to support that process- they are not simply withdrawn without purpose.

We'd appreciate the opportunity to review your account and address your concerns. Please contact the Alleviate Customer Support team at 888-879-9777 at your earliest convenience. Thank you in advance.

Rated 5 out of 5 stars

I found myself in a financial matter…

I found myself in a financial matter involving my credit cards, so I called this company Alleviate and spoke to
a account executive.
Peter Nguyen was more than helpfully and was truly knowledgeable about all the options and explained them to me in a way I could understand.
If you ever find yourself in the same situation I would highly recommend you speak to Peter, I know he would be able to help you like he did me. Duke Atherton

6 May 2026
Unprompted review
Lendvia logo

Reply from Lendvia

Thank you for sharing your experience, Duke! We’re so glad Peter Nguyen was able to provide the guidance and clarity you needed during a difficult time. Taking the time to explain every option in a way that’s easy to understand is exactly the level of service we strive for. We truly appreciate your recommendation and wish you nothing but the best.

Rated 5 out of 5 stars

Thank you Mack Ruffin..I was feeling…

Thank you Mack Ruffin..I was feeling really down and did not know what to do..Thank you for keeping me calm and helping me stay focus..You sure saved a life today..thank you again..

19 June 2026
Unprompted review
Lendvia logo

Reply from Lendvia

Your kind words are a testament to the care and dedication he brings to every conversation. We’ll be sure to share your message with him. Thank you for trusting us, and we’re wishing you brighter days ahead!

Rated 5 out of 5 stars

Kudos to Mack Ruffin

Kudos to Mack Ruffin, he was very patient, understanding and thorough with my process and handled it with genuine concern about my family's future. He is a great example of great customer service. THANK YOU!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of talking to Mack…

I had the pleasure of talking to Mack Ruffin and really didn't expect to do anything but after he saw my credit I thought that's it, I'm not getting any help. He came back on the phone and asked me what happened and I told him and he said he was going to help me. Words I didn't expect too hear. He done me right and I can never thank him enough.

18 June 2026
Unprompted review
Lendvia logo

Reply from Lendvia

Thank you for sharing your experience! We’re so glad Mack Ruffin took the time to listen and understand your situation. Sometimes all it takes is someone willing to look beyond the numbers and genuinely care. We’re happy he was able to provide the help and support you. Thank you for your trust and kind words- we’ll be sure to share them with Mack!

Rated 1 out of 5 stars

Michael Mina- Do not trust this company.

I will leave the original review below. Do not use this company. I spent over an hour asking questions and making sure everything was understood. Two weeks later they divulge new information and terms about their process while trying to keep their "service fees", saying they can only take my money, and do nothing until my account goes into default, when they were in perfectly good standing. I was mislead by the agent below. If you can pay your bills do not use this company just get a debt consolidation loan. Do not try use their program that "works with lenders".

And Michael of course solicited for a review after the call which is why I initially submitted a review.

(Michael Mina was great at answering my many questions on a process I had never been through. Throughout our long call he remained upbeat and helpful! The process seemed much simpler with his knowledge and assistance. Thanks!)

16 June 2026
Unprompted review
Lendvia logo

Reply from Lendvia

Thank you for sharing your experience! We’re so glad to hear Michael Mina was able to answer all of your questions and make the process feel much easier. His knowledge, patience, and positive attitude are exactly what we strive for. We appreciate your kind words.

Rated 5 out of 5 stars

Michael was extremely helpful and…

Michael was extremely helpful and friendly. He explained everything in great detail. I feel very confident in my decision to work with this company.

15 June 2026
Unprompted review
Lendvia logo

Reply from Lendvia

Thank you for your kind words! We’re so glad to hear Michael was friendly, thorough, and took the time to explain everything in detail. It’s wonderful to know you feel confident in your decision to work with us. We truly appreciate your trust and look forward to supporting you on your financial journey!

Rated 5 out of 5 stars

I spoke with Michael Mina who was very…

I spoke with Michael Mina who was very informative and made sure I was made aware of step by step instructions and put my mind at ease on all upcoming situations. I am looking forward to my future now in a more positive way. Thank you so much for all your assistance.

15 June 2026
Unprompted review
Lendvia logo

Reply from Lendvia

Thank you for sharing your experience! We’re so happy to hear that Michael Mina made the process easy to understand and helped put your mind at ease every step of the way. Navigating financial challenges can feel overwhelming, but it’s great to know Michael helped turn uncertainty into confidence.

We love hearing that you’re looking toward the future with a more positive outlook-that’s exactly what we hope for every client!

Rated 1 out of 5 stars

Worst Customer Service I've ever experienced

I recently have been looking for a personal loan due to medical bills that have caused my credit to take a negative turn. I have Crohns disease and have had to endure years of pain to get to the remission state I currently am in. Lendvia is one of the companies that has called me in response to some online applications that I have filed. Jonathan Mamuyac was the account executive that the automated system connected me with. After verifying some information with him he asked if the information he emailed to me regarding my credit was accurate. I questioned a section of the information and he condescendingly commented that I wasn't aware how credit scores were determined. I've followed my credit score closely for decades but had not come across the particular verbiage the company was using but Mr Mamuyac repeated that it wasn't "something taught in school". I became frustrated and Mr Mamuyac started to ridicule me based on information he was taking from my credit report. I have never heard of such blatant disrespect, lack of decency and poor customer service skills in my entire life. I hope its not a reflection of the company overall and I hope that Mr Mamuyac is re-trained at the very least.

11 June 2025
Unprompted review
Lendvia logo

Reply from Lendvia

Thank you for bringing this matter to our attention. We take concerns regarding customer interactions very seriously.

We would like the opportunity to review the call and investigate your concerns further. To help us locate the interaction, please provide additional details such as the phone number you were contacted on, the date and approximate time of the call, and any email address used during the inquiry process.

Once we have that information, we can conduct a thorough review and address your concerns appropriately. We appreciate your feedback and look forward to resolving this matter

Rated 4 out of 5 stars

I was solicited by Lendvia yet ended with Aleviate, et al.

I was solicited via mail by Lendvia for what was described as a consolidation loan -- yet was contacted by Alleviate -- a debt reduction/repayment program. The application process was very lengthy and convoluted -- with three different entities involved and also with multiple email and text links that needed verifications and sign-in pages to be completed -- not always with success.

However, he person that I spoke with and who handled my enrollment in the repayment program, Jose Venegas, was very knowledgeable, displayed patience and was very efficient at juggling my questions while still working on the tasks necessary to complete the application process. I would rate him, personally, a five-star performer.

10 June 2026
Unprompted review
Lendvia logo

Reply from Lendvia

Thank you for sharing your experience. We understand that navigating financial options and completing the enrollment process can sometimes feel overwhelming, especially when multiple parties and verification steps are involved.

That said, we’re delighted to hear that Jose Venegas provided exceptional service throughout the process. His knowledge, patience, and ability to address your questions while keeping everything moving forward are qualities we value greatly. We appreciate your recognition of his efforts and will be sure to share your kind words with him. Thank you for taking the time to acknowledge his five-star service.

Rated 5 out of 5 stars

I had the pleasure of having Mack…

I had the pleasure of having Mack Ruffin to handle and open an account for me. He was very helpful and informative. Very easy to talk to and it felt like I was working with a friend. I would recommend him to anybody that needs assistance. He is a genuine person who helps people in the best possible way. It was the exact service and solution I needed. Thank you Mack

8 June 2026
Unprompted review
Lendvia logo

Reply from Lendvia

Thank you for sharing your experience! We’re thrilled to hear that Mack Ruffin made the process so easy and comfortable for you. His willingness to take the time to explain everything clearly and treat clients like friends is exactly what we strive for. Thank you for trusting us, and we’re glad we could provide the solution you needed.

Rated 5 out of 5 stars

Mack Ruffin at Lendvia is the best!

Mack Ruffin answered any and all questions that my wife and I had about helping us with her credit usage so we can get her finished with her MBA. He was very knowledgeable about the process and worked with us to get everything structured to benefit us the most. Mack was very personable and we all shared laughs during the process. 2 thumbs up from me! Thanks Mack!

6 June 2026
Unprompted review
Rated 1 out of 5 stars

Still receiving several phone

I am still receiving several phone calls a day from 949-968-3495. As my previous review said, the caller ID shows Lendvia. I emailed success at lendvia.com on May 28 and Jun 2 asking to confirm if that phone is is one of theirs and to please stop calling if it is. No response. I'm hoping someone from the company sees this and can connect with me on this.

Update: Company has been reported to BBB and DoNotCall Registry.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Top Quality Performer

Miguel Sanchez was very professional in providing all aspects of loan servicing information Lendvia provided. When one option was not available, he provided others that exceeded my original expectations. Further, his step-by-step directions allowed even an oldster like me to follow with ease the steps required to complete the enrollment process in short order. He also made sure I had all the information or contact numbers I needed to answer any future questions.
On a personal note, Miguel was patient, thorough, and extremely likable. He certainly performed at a five star PLUS level!

4 June 2026
Unprompted review
Lendvia logo

Reply from Lendvia

Thank you for sharing such thoughtful feedback! We’re thrilled to hear that Miguel provided such professional and thorough support throughout the process. His ability to present options, explain each step clearly, and ensure you had all the information you needed is exactly the level of service we strive for.

We especially appreciate your kind words about his patience, thoroughness, and personable approach. We’ll be sure to share your comments with Miguel. Thank you again for your trust and for recognizing his five-star-plus service!

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