I absolutely love my Lensmart glasses! They fit perfectly and feel so comfortable. What makes them even better is how versatile they are, I can wear any pair with any outfit, and they always look styl... See more
Company replied
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Review summary
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The Aliana glasses are simply amazing. I absolutely love the beautiful details and the elegant, sophisticated design. Finally, I have a pair of glasses that actually stays on my face instead of cons... See more
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I reached out because I needed my order number to track my order, I deleted it by mistake. They were very efficient and responded within 8 hrs, they also notice I was missing my PD info and my acct w... See more
Company replied
I honestly don’t even know where to start! From beginning to end, the whole process was so easy and seamless. I ordered two pairs of prescription glasses, and I’m already tempted to order another 15... See more
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Company details
Written by the company
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience. Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Contact info
5636 birchbay ct. Rancho Cucamonga ca , 91737, Rancho Cucamonga, United States
- 1(678) 664-9621
- cs@lensmartonline.com
- lensmartonline.com
4.6
Excellent
11k reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Customer service is great!
Customer service was great! I had a problem with my order which was my falut- I chose wrong type of lenses for my glasses. I wrote to lensmart support, they answered ASAP and help me with solving my probem. Moreover, I mentioned that I forgot to use promo code, they offered to use it additionaly and after I recieve my order, they will give my saved money back to my bank account. I am satisfied☺️
9 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Customer service is very good.
Customer service is very good.
Very helpful.
Glasses are good.
Recommended.
9 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Your glasses is amazing
Your glasses is amazing , orders don’t ake
Long , I like the style and the quality 🥰
9 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
My go to for cute prescription lenses
I’ve been buying glasses for them for years and love them so much! I recently stepped on my favorite pair and reordered because they’re also my most comfortable glasses I own! They make inputting and saving your prescription super easy too :)
8 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Oh my God I love my glasses so much
Oh my God I love my glasses so much , this is my first time getting glasses that fit my face perfectly.Those frames 🔥! Lensmart glasses are insanely gorgeous and I got my order within 7days .
8 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Ordering from Lensmart was easy
Ordering from Lensmart was easy and efficient and working with their customer service to get my questions answered was quick and their staff were very nice and helpful. They were very knowledgable and patient to make sure my order was correct for my prescription glasses. Great experience.
7 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
I have ordered from similar companies…
I have ordered from similar companies and never had an issue. I ordered from Lensmart , 2 pairs, same frames, Sames prescription. Only difference is one pair had a tint. This pair prescription is off and not wearable.
There is NO fix for their mistake , without me paying more money. The process has been drawn out and there responses have been to ask for just one more thing. Never a solution.
I will not order from this company again.
Zeelool, Zenni, wherelight, Clearly are all better options.
8 July 2026
Unprompted review
Reply from Lensmart
We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses. We are actively trying to find the reason why you can't see clearly. If you don't want to make any adjustments, we can process a refund for you according to our policy. Would you like that? We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
Great customer service!
My original order was lost by the carrier and Lensmart replaced my order free of charge. Thank you!
8 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I honestly don’t even know where to…
I honestly don’t even know where to start! From beginning to end, the whole process was so easy and seamless. I ordered two pairs of prescription glasses, and I’m already tempted to order another 15 because I genuinely can’t get enough! 🤭
I’ve never come across prescription glasses that are this stylish and so affordable. The customer service was amazing too. I was kept updated throughout the entire shipping process, which made everything feel so effortless.
A huge thank you to Lensmart! I’ll definitely be back for more very soon. 🫶👓
8 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Fantastic support and hassle-free…
Fantastic support and hassle-free experience!I had a minor issue with my order, but Lensmart's customer service resolved it instantly. They were polite, responsive, and went above and beyond to make sure I was satisfied. Five stars!
1 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
TT: x.isaablla._
i love all the options they gave me to choose from, the price is so affordable and they look great, also they look more expensive then what you think. the quality is so good and it’s better than other brands that i’ve seen. The shipping takes time but and customer service is really nice and easy.
7 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Affordable, responsive customer service
I ordered two pairs of glasses from Lensmart a couple months ago. Unfortunately, one of the pairs arrived with an issue and the frame broke shortly after I received it. I contacted customer service, and they were responsive, professional, and worked with me throughout the entire process.
They reviewed the photos I provided, arranged a replacement without requiring me to return the damaged pair, and the replacement arrived more quickly than my original order. I’ve now been wearing the replacement glasses for several weeks without any issues, and everything has been working well.
I also appreciate that their team stayed in contact with me and followed through on their commitments. While I was disappointed to have a problem with the original pair, I was very happy with how it was resolved.
Thank you to the Lensmart customer service team for your help and support.
15 April 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
POOR customer service
To confirm the frames are lush, the aftercare and customer service is awful if needed. After multiple emails an agent offered the cost of new frames/lenses at a discount to be resent to me as I am a "valued customer", I confirmed as requested they then say that offer was an error and won't honour it! Awful service and extremely delayed responses.
25 June 2026
Unprompted review
Reply from Lensmart
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
Beware!
Beware!! Required varifocal lenses but no option to add full prescription. Messaged customer service and sent my prescription, it was verified and advised to resend it with my order. Glasses arrived about a month later with distance lenses and no tint. Explained process in detail and sent copied messages from customer service. They still insist it’s my mistake not theirs. Offered full refund for glasses but only 70% on lenses that I didn’t ask for. Also have to pay postage to return to California from Glasgow. Terrible company and staff. Will not be using them again. Never had any problem either other online sites.
3 July 2026
Unprompted review
Reply from Lensmart
We apologize for any inconvenience. The lenses were made according to the specifications in your order. Since you purchased distance lenses, we will use the data required in your prescription. If you wish to have the lenses remade, we are happy to assist you. If you wish to return the lenses and receive a refund, we respect your wishes and are willing to process it according to our policy. Each step of the order process includes instructions regarding the lenses. Thank you for your understanding. We will continuously improve to provide better service.
Lensmart is absolutely amazing
Lensmart is absolutely amazing! The eyewear arrives as expected and the customer service is phenomenal! I made a mistake when I placed my order and the wonderful customer service rep not only fixed my mistake, but followed up with me through the rest of the process to ensure I understand what to do next!
6 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Terrible experience with this company
Terrible experience with this company. I ordered my glasses on March 30 and still have not received. I waited four weeks for my glasses to be shipped to me after I paid for advanced shipping and then they told me my address was insufficient when it’s the address I always use with all my online orders. After sorting all that out, they wanted me to repay for faster shipping because I need my glasses before I leave the country. They said they would not expedite me my glasses without me paying $30 and they still have not been shipped yet. I need to leave the country in a week and desperately need my glasses. On top of all that they do not have a phone number so all of our communication has been through email which is really extremely inconvenient. I will never be ordering from this company again.
7 July 2026
Unprompted review
Reply from Lensmart
We apologize, your package was returned due to an insufficient address. We have arranged a free replacement for you. The replacement order is being processed. You contacted us to request a change of shipping method. For your original order, we used your chosen express shipping. The replacement order defaults to standard shipping. If you wish to change to another shipping method, you will need to pay the corresponding shipping fees. Do you need to change the shipping method? If not, your order will be shipped within the next two days. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
Great quality
Great quality, excellent customer service.
Absolutely 5 out of 5.
12 March 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Great service and amazing after sales…
Great service and amazing after sales service. Frames are of very good quality and fast.
7 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Glasses were made with incorrect lens
Glasses were made with incorrect lens, they estimated my PD, a simple email before lenses were made would have rectified this. Apparantly, I should have known about the PD, I am not an optician, and there opticians should not be making lenses without the correct PD, There mistake, BUT they want me to pay £20/30 to rectified it, OR pay £20 to return the glasses to them in America. ORDER AT YOUR OWN RISK , BECAUSE THIS COMPANY COULDN'T CARE LESS
22 June 2026
Unprompted review
Reply from Lensmart
We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, many factors can affect the wearing effect of glasses. If you cannot see clearly after receiving the glasses, you can contact our customer service, and we will find out the reason for your problem and provide a solution. If your PD is special, your optometrist will make special notes on the prescription. If there are no notes, we will make them according to the international default prescription. Return shipping costs are clearly stated on our website. Thank you for your understanding.
Great quality Sunglasses,blocks out the…
Great quality Sunglasses,blocks out the sun when driving and was delivered withing a week of placing order
3 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
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